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Home office

Printix Administrator » Settings » Home office

On the Home office tab you can enable home office printing so employees can print on their printer at home when they are working at home on their company laptop. This gives the employee the flexibility to review, make notations and proofread documents on paper…

How to print from home office

How to » How to print from home office

Printix offers these methods to print from home. Via VPN connection Via the cloud Home office network Print to home office printer Print to company printer Via VPN connection Provided the VPN connection allows the home office computer to reach the…

Settings

Printix Administrator » Settings

To get here: Select Menu , Settings Additional tabs: Secure print Printix Go Capture workflows Cloud storage Analytics Mobile print Home office SNMP Deletion Mark documents for deletion after Recommended default is 1 day. The maximum…

Windows Registry settings overview

Printix Client » Windows Registry settings overview

These Windows Registry settings are used by Printix Client KioskMode DisableHTTPPrinting DiscoverPrintersByHostname ForceAzurePrt ForceOfflineMode useGroupPermissions StartAsVDI KioskMode Purpose: Make Printix Client run as kiosk. Printix Windows…

Loops back to Sign in page

Troubleshooting » Sign in issues » Loops back to Sign in page

Printix Client does not know its Printix Home Is a web proxy and/or SSL inspection used? I do not recognize the used web proxy Is FIPS (Federal Information Processing Standards) enabled on the computer? Printix Client does not know its Printix Home When this is…

Sign in page shows: Website not found

Troubleshooting » Sign in issues » Sign in page shows: Website not found

Follow the suggestions shown on the page. If this does not help, then submit a support request where you describe the issue and supply the information obtained by following these steps: Right-click the page and select Properties. Double-click on the text:…

How to open the printer’s web page

How to » How to open the printer’s web page

Printers that have a direct network connection often include a built-in web server that lets you manage the printer from any browser on the network. Open a web browser and enter the printer’s IP address (Example: 192.168.1.10) or hostname in the address…

How to use view mode on the Printers page

How to » How to use view mode on the Printers page

Select View mode to control what printer information should be shown. The ID and Printer name columns are always shown. Default – An overview of printers, their status and location. Columns: Queues, Status, Network, Address, Created, and…

How to reset to factory settings on HP printers

Printix Go » Printix Go HP – How to » How to reset to factory settings on HP printers

Open the printer’s web page and Sign in as Administrator. On the General tab select Reset Factory Settings in the menu. In the section Reset Firmware select Reset. Select Reset. The printer will now restart. Set printer’s date and time…

How to set up scan settings on Ricoh printers

Printix Go » Printix Go Ricoh – How to » How to set up scan settings on Ricoh printers

When creating a capture workflow in Printix Administrator, the Orientation and Paper size settings have the following constraints on Ricoh printers: The Orientation setting must match the feeding direction of the paper. If you scan a portrait document, set the…

How to set up scan settings on HP printers

Printix Go » Printix Go HP – How to » How to set up scan settings on HP printers

Scan settings of Printix capture workflows are independent from the printer. Users can select scan settings that might not be supported by the printer, which means that the printer might override the requested scan parameters to complete the workflow. The Printix…

How to reset to factory settings on Lexmark printers

Printix Go » Printix Go Lexmark – How to » How to reset to factory settings on Lexmark printers

Open the printer’s web page and Log in as Administrator. On the menu select Settings. Select Device. Select Restore Factory Defaults. Select Restore all settings. Select Start. This will restart the printer, restore all printer settings, fax settings,…

How to set up scan settings on Kyocera printers

Printix Go » Printix Go Kyocera – How to » How to set up scan settings on Kyocera printers

Scan settings of Printix capture workflows are independent from the printer. Users can select scan settings that might not be supported by the printer, which means that the printer might override the requested scan parameters to complete the workflow. The Printix…

How to open Printix Administrator

How to » How to open Printix Administrator

There are multiple ways in which you can open Printix Administrator on your computer, tablet, and phone. Visit printix.net and select Sign in. Assuming you have the Role as System manager, you can select Printix Administrator to open this. You may be asked to Pick a…

How to set up scan settings on Konica Minolta printers

Printix Go » Printix Go Konica Minolta – How to » How to set up scan settings on Konica Minolta printers

Scan settings of Printix capture workflows are independent from the printer. Users can select scan settings that might not be supported by the printer, which means that the printer might override the requested scan parameters to complete the workflow. The Printix…

I started a trial at home, but why does it not work at my company?

FAQ » I started a trial at home, but why does it not work at my company?

If you started the Printix trial at home, your computer (laptop) was put on Network1 (the first network). When you bring your laptop to work, it will appear as on an Unknown network. When the computer is on an Unknown network, a yellow dot is shown on the Printix…

Network properties

Printix Administrator » Networks » Network properties

To get here: Open the Networks page. Select a network. On the Setup tab you can give the network a more descriptive name, control if print queues should be converted, and delete gateways. Additional tabs: Computers Printers Settings Network…

Printer requirements

Introduction » Requirements » Printer requirements

The product is designed to work with any printer that meet these requirements: Network connected with a static IP address. SNMP is enabled on the printer. Both SNMPv1 and SNMPv3 is supported. Printers that does not support SNMP can be added manually. Printer…

Groups

Printix Administrator » Groups

To get here: Select Menu , Groups Page is only available if groups (Microsoft Entra ID or Google) are enabled. Groups are synchronized automatically at approximately 20 minute intervals. Only changes are synchronized. Select Resynchronize groups to start…

How to work with groups

How to » How to work with groups

Groups can be used to control access to printers and deploy printers based on users’ and computers’ group membership. About groups Exclusive access examples Hide print queues from users How to enable Microsoft Entra groups How to enable…

Introduction

Introduction

We take management out of print management. This manual is intended for administrators. Popular topics How it works Getting started Next steps Understanding networks How to How to deploy Printix Client with Microsoft Endpoint Manager How to print from…

Networks

Printix Administrator » Networks

To get here: Select Menu , Networks Lists the Networks Select Network name or select and Modify to open Network properties. Select a network and select Modify at the bottom of the screen. Select Unknown networks to list unknown networks. Select…

How to set up scan to email on Lexmark printers

Printix Go » Printix Go Lexmark – How to » How to set up scan to email on Lexmark printers

Use the below steps to set up scan to email so users can scan and send emails to your company’s Microsoft 365 or Office 365 mailboxes. The steps are in accordance with option 2, as described in Microsoft documentation: How to set up a multifunction device or…

Features

Introduction » Features

Printix Cloud Print Management Service Make printing part of your cloud-first strategy. Say goodbye to print servers and hello to an automated print infrastructure. Printix supports Single Sign-On with Microsoft Entra ID and can be deployed with Microsoft Endpoint…

How to set up scan to email on Kyocera printers

Printix Go » Printix Go Kyocera – How to » How to set up scan to email on Kyocera printers

Use the below steps to set up scan to email so users can scan and send emails to your company’s Microsoft 365 or Office 365 mailboxes. The steps are in accordance with option 2, as described in Microsoft documentation: How to set up a multifunction device or…

How to add multiple Microsoft Entra directories

How to » How to add multiple Microsoft Entra directories

This is useful for separate companies, sharing office space and printers, as they can use the one and same Printix Home and only need to setup and manage printers and print queues once. Furthermore, Microsoft Entra users’ Department is recorded and can be used to…

How to change the language of a Kyocera printer

Printix Go » Printix Go Kyocera – How to » How to change the language of a Kyocera printer

Sign in to the printer’s web page as an administrator. Select Device Settings and System in the menu. In General, set the desired Language, then select Submit. The language does not change immediately in two scenarios: If a user is not signed in to the…

How to sign in as machine administrator on Ricoh printers

Printix Go » Printix Go Ricoh – How to » How to sign in as machine administrator on Ricoh printers

Follow these steps to sign in as an administrator on Ricoh printers when Printix Go is installed. On the Sign in page, touch the upper left corner of the printer’s touchscreen five times. An icon will briefly appear. This takes you to the printer’s home…

Getting started

Getting started

Visit printix.net and select Free trial. Enter Work email. Enter Full name. Optionally enter Phone number. Enter Company name. Select Country. Optionally change I am starting this trial as to Service provider if this is the case. Enter Subdomain. Because…

How to set up scan to email on Xerox printers

Printix Go » Printix Go Xerox – How to » How to set up scan to email on Xerox printers

Use the below steps to set up scan to email so users can scan and send emails to your company’s Microsoft 365 or Office 365 mailboxes. The steps are in accordance with option 2, as described in Microsoft documentation: How to set up a multifunction device or…

How to deploy Printix Client

How to » How to deploy Printix Client

Once you have added the first users, you should consider using the below methods to deploy Printix Client and get users to print with and use Printix. Let users download Printix Client and register themselves Deploy Printix Client with Microsoft Endpoint…

How to set up scan to email on Epson printers

Printix Go » Printix Go Epson – How to » How to set up scan to email on Epson printers

Once configured, you can Sign in to the printer, select Scan and then the Email function. Use the below steps to set up scan to email so users can scan and send emails to your company’s Microsoft 365 or Office 365 mailboxes. The steps are in accordance with…

How to set up scan to email on Ricoh printers

Printix Go » Printix Go Ricoh – How to » How to set up scan to email on Ricoh printers

Use the below steps to set up scan to email so users can scan and send emails to your company’s Microsoft 365 or Office 365 mailboxes. The steps are in accordance with option 2, as described in Microsoft documentation: How to set up a multifunction device or…

How to discover printers by hostname

Printix Client » How to discover printers by hostname

By default, Printix discovers printers via the print queues installed on the computer and also broadcasts for printers based on network subnet information. The discovered printers are by default registered in the Printix Cloud by their IP address and not by hostname…

Next steps

Getting started » Next steps

Visit the topic below that best suits your current environment and cloud needs: Start a trial on a computer Install and evaluate on a computer through hands-on experience. Migrate print server to Printix Cloud Copy the existing print infrastructure to the…

Print queues

Printix Administrator » Print queues

Lists the Print queues Select Print queue name, ID or select and Modify to open the Print queue properties page. Select the print queue’s number of Computers to see the list of computers that has the print queue installed. Select individual print…

How to set up scan to email on Konica Minolta printers

Printix Go » Printix Go Konica Minolta – How to » How to set up scan to email on Konica Minolta printers

Once configured, you can Sign in to the printer, select Scan or Scan/Fax function. Use the below steps to setup scan to email so users can scan and send emails to your company’s Microsoft 365 or Office 365 mailboxes. The steps are in accordance with option 2, as…

Printers

Printix Administrator » Printers

Lists the Printers Select printer’s Printer name, ID or select and Modify to open the Printer properties page. Select the printer’s number (2) of Queues or select and Queues to toggle the view of print queues. Select individual printers and…

How and how often is Printix Client updated

Printix Client » How and how often is Printix Client updated

Computers will silently update themselves to the latest approved version listed on the Software page. Upon regular intervals and at restart PrintixService.exe checks for availability of a newer version and if there is one, it will download it from software.printix.net…

Why card numbers are not imported

Printix Go » Card readers and cards » Why card numbers are not imported

Sometimes we get the question: Can card numbers be imported? Reasons why Printix does not offer import of card numbers: Card reader compatibility Card readers can return card numbers in different formats. This is likely to depend on the card reader type and also…

Mobile print

Printix Administrator » Settings » Mobile print

On the Mobile print tab, you can enable mobile print to allow printing from phones and tablets, Android and iOS/iPadOS. To get here: Select Menu , Settings . Select the Mobile print tab. See also: Requirements How to enable via the cloud for a print…

How to deploy Printix Client for Mac with Jamf Pro

How to » How to deploy Printix Client for Mac with Jamf Pro

You can automatically deploy Printix Client for Mac with Jamf Pro. Download Printix Client for macOS Open the Software page. Select Printix Client to download it. Open Downloads, for example from the Dock at the bottom of the screen. Double-select…

Authentication

Printix Administrator » Authentication

To get here: Select Menu , Authentication *You can always Invite users via email. Enable one or more of these sign in methods and thereby offer users a bit of self-service so you do not have to invite them. Left pane – Shows a summary of the…

How to create a workflow for email

How to » How to create a workflow for email

Select Menu , Settings . Select the Capture workflows tab. Select Create workflow. In the Settings section: In Workflow name enter the name of the workflow. In Active leave this unchecked for now. Leave All users can use this workflow checked for…

Printix Go

Printix Administrator » Settings » Printix Go

On the Printix Go tab, you can create, modify, and delete Sign in profiles and Go configurations. To get here: Select Menu , Settings . Select the Printix Go tab. Select Go configuration name (All locked) to open Go configuration page to see the…

Google integration

Introduction » Features » Google integration

Sign in with Google Automatic registration of the user happens the first time the user Sign in with Google to Printix. Single sign-on (SSO) to Printix with users’ Google Workspace account. Supports multiple Google domains per Printix Home. Printix…

How to set up Power BI

How to » How to set up Power BI

You can use Microsoft Power BI Desktop with the Printix Power BI solution to get insights about your print usage, printers, print queues and much more. Install Power BI Desktop. Download the Printix Power BI Desktop file. Connect to your extracted Printix…

Sites

Printix Administrator » Sites

To get here: Select Menu , Sites About sites Sites allows you to delegate the management of printers and print queues to the IT personnel at the local site. With the role as Site manager they can do their job without having excess permissions to change…

Printix Administrator

Printix Administrator

Printix Administrator is used to configure Printix and manage your printers. Only administrators can Sign in to Printix Administrator. Administrators are users with the Role: System manager or Site manager. Help Select the Help icon to open context…

Print queue properties

Printix Administrator » Print queues » Print queue properties

To get here: Open the Print queues page or the Printers page to view the print queues. Select a print queue. On the Setup tab you can modify the properties of the print queue. Additional tabs: Groups Drivers Computers Modify properties for…

Printix Chromebook

Printix Chromebook

Print to Printix managed printers from Google Chrome. Features Requirements Install Printix Chromebook How to deploy Printix Chromebook How to print from Chrome Available print settings Select print method Troubleshooting Features Allows users…

Printix Go troubleshooting

Troubleshooting » Printix Go issues » Printix Go troubleshooting

Categories: General Verify sign in profile failed Sign in to printer failed No Printix Client acts as proxy on this network Changed Go configuration does not take effect Printix Go installation status says failed Troubleshooting card readers How to…

How to set up analytics

How to » How to set up analytics

Set up analytics to get insights into your Printix managed print environment. This is how you set it up: Extract data collected by Printix into a SQL database. The database can either be: A Printix database in the Printix Cloud. An own database (Azure…

Organization with multiple sites want to eliminate print servers

Getting started » Implementation guide » Organization with multiple sites want to eliminate print servers

Printix Cloud Print Management Service is a cloud-based multi-tenant subscription service, which runs with Printix Client installed on users’ computers (Windows and Mac) and with a copy of the print infrastructure. No on-premise servers and databases are…

How to publish to Power BI on the web

How to » How to publish to Power BI on the web

If your organization is using Power BI service, you can Publish reports to the Power BI service and set up Scheduled refresh. Open Power BI Desktop. On the File menu select Publish, and then select Publish to Power BI. Select Save. In the Publish to Power BI…

How to add users

How to » How to add users

Users can be added and registered as follows: Automatic registration For users to be registered automatically requires one of these methods: Microsoft Entra authentication User must have a Microsoft work or school account. Microsoft Entra guest users, also known…

How to deploy Printix Client with Microsoft Endpoint Manager

How to » How to deploy Printix Client with Microsoft Endpoint Manager

You can automatically deploy Printix Client with Microsoft Endpoint Manager. If you also Enable Microsoft Entra authentication, users are automatically registered the first time they sign in to Printix Client with their Microsoft work or school account. Can I use…

Understanding networks

Getting started » Understanding networks

Consider a company with two sites (Amsterdam and Berlin) with separate networks. There is no routing between the two, that is, from Amsterdam, you cannot reach (ping) a printer in Berlin and vice versa. Teach Printix about networks so it can filter what printers are…

How to prepare Lexmark printer for Printix Go

Printix Go » Printix Go Lexmark – How to » How to prepare Lexmark printer for Printix Go

Create a local admin account on the printer Open the printer’s web page and Sign in as Administrator. On the menu select Settings. Select Security. Select Login Methods. In the Local Accounts section select Add User. Select User Name/Password. In the…

Self-registration

Printix Administrator » Authentication » Self-registration

On the Self-registration tab you can add approved email domains. See also: How to enable self-registration How to remove sign in with email How to deploy Printix Client Settings Enable self-registration Check this to enable self-registration. Remember to…

How to enable secure print

How to » How to enable secure print

The perfect choice if you need to print confidential documents. Select Menu , Settings Select the Secure print tab. For this to have an effect, you should proceed to check one or both of the below options: Enable print later. The perfect choice if you…

How to prepare Kyocera printer for Printix Go

Printix Go » Printix Go Kyocera – How to » How to prepare Kyocera printer for Printix Go

Download the Kyocera ZIP file Open the Software page. Scroll to the Printix Go section and select Kyocera (ZIP) to download it. Install Printix Go Kyocera via KYOCERA Net Viewer Printix Go Kyocera is installed via the Kyocera application KYOCERA Net Viewer…

How to install Printix Go on a Ricoh printer without using the Printix Client

Printix Go » Printix Go Ricoh – How to » How to install Printix Go on a Ricoh printer without using the Printix Client

Printix Go Ricoh can now be used to release documents from the cloud without the required presence of a computer running Printix Client. Ricoh printers in clientless mode must be added using manual registration or added with Printix Configurator. This is because…

Implementation guide

Getting started » Implementation guide

To guide you through the implementation of our Printix Cloud Print Management Service, we suggest you consider the below phases and examples. Implementation phases Evaluation, Proof of Concept, Implementation, and Go live Printix Implementation…

Email invite has already been used or is expired

Error messages » Email invite has already been used or is expired

The link in the email can only be used once for activation and this must happen within 72 hours. You signed up and got Your Printix Home, but you did not download, install and sign in to Printix Client on a Windows or Mac computer, and now you have tried to resume…

Install Printix Client for Windows

Printix Client » Install Printix Client » Install Printix Client for Windows

Download These instructions are for the EXE file. Administrators can download the Microsoft Installer (MSI) package. On your Windows computer: Open a web browser and enter the Printix Home of your work or school (acme) followed by /download Example:…

How to enable mobile print

How to » How to enable mobile print

Enable mobile print Check the requirements. Enable mobile print. See also: How to print from Android phone and tablet. How to print from iPhone and iPad. How to get your AirPrint password. Troubleshooting. How to print from Android phone and…

Capture workflows

Printix Administrator » Settings » Capture workflows

On the Capture workflows tab, you can create, modify, and delete workflows. To get here: Select Menu , Settings . Select the Capture workflows tab. Additional tabs: Workflows Destination profiles Search Select Search . Enter a workflow…

How to set inactivity timeout on Kyocera printers

Printix Go » Printix Go Kyocera – How to » How to set inactivity timeout on Kyocera printers

Open the printer’s web page and Login as an administrator. In Device Settings, select Energy Saver/Timer. In Panel Reset Timer under Timer Settings, enter the number of seconds. The default is 90 seconds. Select Submit. *During card registration on Kyocera…

How to add a printer

Printix Configurator » How to add a printer

The below process can be used to add a label printer that is connected via USB to for example a D-Link print server. In case the D-Link print server is using the LPR protocol, and the print queue name used to reach the specific USB port on the D-Link print…

No Printix Client acts as proxy on this network

Error messages » No Printix Client acts as proxy on this network

There is no Printix Client on this network to facilitate the communication from the Printix Cloud to your network. RESOLUTION: Start Printix Client on your computer. Install Printix Client on at least one computer that is powered on at all times. If your company…

Analytics

Printix Administrator » Settings » Analytics

On the Analytics tab, you can configure access to data for analysis and reporting. Data can be extracted into your own database or you can choose to access it from the Printix Cloud. Data can be viewed and analyzed with Printix Power BI solution or a tool of…

How to set up scan to email on HP printers

Printix Go » Printix Go HP – How to » How to set up scan to email on HP printers

Once configured, you can Sign in to the printer, select Scan and then the Scan to Email function. Your own email address is typically pre-filled in the To: and From: field. That way, it is very easy to have the scanned documents send to your mailbox as…

How to create a workflow for Microsoft SharePoint Online

How to » How to create a workflow for Microsoft SharePoint Online

Select Menu , Settings . Select the Capture workflows tab. Select Create workflow. In the Settings section: In Workflow name enter the name of the workflow. In Active leave this unchecked for now. Leave All users can use this workflow checked for…

How to create a workflow for Microsoft OneDrive

How to » How to create a workflow for Microsoft OneDrive

Select Menu , Settings . Select the Capture workflows tab. Select Create workflow. In the Settings section: In Workflow name enter the name of the workflow. In Active leave this unchecked for now. Leave All users can use this workflow checked for…

How to prepare Fujifilm printer for Printix Go

Printix Go » Printix Go Fujifilm – How to » How to prepare Fujifilm printer for Printix Go

Make sure no other application is installed on the printer that changes how users sign in to the printer. Printix does not support having more than one type of authentication software. Before adding the printer to Printix, find a network where every computer runs…

How to enable printing via the cloud

How to » How to enable printing via the cloud

Normally, for printing to function, a user’s computer must be on the same company network as the printer. By enabling printing via the cloud, users can print to this printer while they are on another company network. Open the Print queue properties…

How to get logs from Ricoh printers

Printix Go » Printix Go Ricoh – How to » How to get logs from Ricoh printers

Ricoh printers Open the printer’s web page and Login as Administrator. In the address delete what comes after the printer’s IP address an insert: /web/entry/df/websys/direct/getSysInfo.cgi Example:…

How to add Azure Blob Storage

How to » How to add Azure Blob Storage

Enable storage of pending documents in your secure cloud storage. That way, the user’s computer does not need to be online to release print later and print anywhere documents. However, a Printix Client still needs to be online on the printer’s network to…

How it works

Introduction » How it works

Your Printix Cloud Print Management Service is established by deploying Printix Client, our small piece of software, on your computers (Windows and Mac). Print driver management Any printer discovered in your network is presented to you in our web interface Printix…

How to remotely access control panel on Lexmark printers

Printix Go » Printix Go Lexmark – How to » How to remotely access control panel on Lexmark printers

Open the printer’s web page and Log in as administrator. In the Settings menu, select Device. Select Remote Operator Panel. In Launch Remote Operator Panel, select Launch.

How to set up SSL/TLS communication on Kyocera printers

Printix Go » Printix Go Kyocera – How to » How to set up SSL/TLS communication on Kyocera printers

To be able to install and uninstall Printix Go on Kyocera printers, SSL/TLS communication must be configured correctly. Open the printer’s web page and Login as Administrator. On the menu, select Security Settings, and then Network Security. In SSL,…

What if the Internet connection is lost?

FAQ » What if the Internet connection is lost?

When the Printix Client loses connection to the Internet, a yellow dot is shown on the Printix Client icon indicating the Printix Client is in the state Connection failed. When the connection fails, a red dot is shown on the Printix Client icon instead. The yellow…

How to create a workflow for Connector

How to » How to create a workflow for Connector

Select Menu , Settings . Select the Capture workflows tab. Select Create workflow. In the Settings section: In Workflow name enter the name of the workflow. In Active leave this unchecked for now. Leave All users can use this workflow checked for…

How to create anywhere print queue

How to » How to create anywhere print queue

On the Settings page select the Secure print tab. Ensure that Enable print anywhere is checked. Select Setup to open Print Anywhere menu. Select Create print queue to create a print anywhere print queue. In the Create print queue dialog enter Print queue…

Enable BYOD

Getting started » Enable BYOD

How to enable BYOD (Bring Your Own Device), so users can print from their own laptop. If you use Microsoft Entra ID, you can add a New guest user in Microsoft Entra ID. Guests can also be added by email Invitation. If your guests are subcontractors from the same…

How to set inactivity timeout on Lexmark printers

Printix Go » Printix Go Lexmark – How to » How to set inactivity timeout on Lexmark printers

Open the printer’s web page and Log in as Administrator. On the menu select Settings. Select Device. Change Screen Timeout to the number of seconds you want the timeout to be. The default is 60 seconds. Select Save.

How to set the web server password on Ricoh printers

Printix Go » Printix Go Ricoh – How to » How to set the web server password on Ricoh printers

To be able to install and uninstall on Ricoh SOP Generation 2 printers, the web server password must be the default (ricoh). *If you know printers that do not have SDK/J installed, you can avoid needing the web server password on those printers. Open the…

How to remotely access control panel on Konica Minolta printers

Printix Go » Printix Go Konica Minolta – How to » How to remotely access control panel on Konica Minolta printers

Enable remote access on the printer Open the printer’s web page and Login as Administrator. Select Network in the main menu. In Remote Panel Settings, select Remote Panel Server Settings. Change Server Setting from NO to YES to enable remote access to the…

How to discover printers

How to » How to discover printers

Use Discover printers to add printers you suspect were not found during the initial discovery. The result is securely and silently transferred to the Printix Cloud without any required interaction. To discover printers by hostname instead, see How to discover printers…

How to install card reader on Ricoh printers

Printix Go » Printix Go Ricoh – How to » How to install card reader on Ricoh printers

Connect the card reader Remove the bracket on the right side of the printer’s touchscreen control panel. Locate the USB mini-B port. Connect the card reader to the USB mini-B port. Mount the bracket again. If Printix Go is already installed, select Update…

Missing printer information

Error messages » Printer registration issues » Missing printer information

Unable to get any information from the printer. Has SNMP been disabled on the printer? Is the communication blocked by a firewall? RESOLUTION: Check the above and try again. It is recommended to restart the printer after having made changes to its SNMP…

How to install card reader on Xerox printers

Printix Go » Printix Go Xerox – How to » How to install card reader on Xerox printers

Activate card reader plug-in on VersaLink printers You need to install the Xerox USB Card Reader plug-in as follows: Download the USB Card Reader plug-in Visit support.xerox.com. Search for the model of your printer (Example: VersaLink C7020). Open the Drivers &…

How to enable print later

How to » How to enable print later

The perfect choice if you need to print confidential documents with finishing options and want to ensure your documents print exactly as you expect them to. The document can be released to the printer it was printed to. Select Menu , Settings Select the Secure…

How to enable print anywhere

How to » How to enable print anywhere

The perfect choice if you need to print confidential documents with finishing options and want to ensure your documents print exactly as you expect them to. The document can be released to the printer it was printed to. Select Menu , Settings Select the…

How to deploy Printix Client for Mac with Addigy

How to » How to deploy Printix Client for Mac with Addigy

Download Printix Client for macOS Open the Software page. Select Printix Client for MAC to download it. Take note of the version number of the downloaded file, because it will be needed later. Open Downloads, for example, from the Dock at the bottom of the…

How to set inactivity timeout on HP printers

Printix Go » Printix Go HP – How to » How to set inactivity timeout on HP printers

Open the printer’s web page and Sign in as Administrator. On the General tab select Display Settings in the menu. In Inactivity Timeout enter the number of seconds. The default is 60 seconds. Select Apply.

Why does a group have no or missing users?

FAQ » Why does a group have no or missing users?

Printix will only synchronize users/group membership for users when BOTH of the below two conditions are met: The user is registered in Printix. The group in question is used within Printix. On the Groups page you can filter on Groups: Only groups used with…

Cloud storage

Printix Administrator » Settings » Cloud storage

Enable storage of pending documents in your own secure cloud storage. To get here: Select Menu , Settings Select the Cloud storage tab. Benefits: Availability will increase as users can release print anywhere and print later documents while their…

Microsoft integration

Introduction » Features » Microsoft integration

Sign in with Microsoft Automatic registration of the user happens the first time the user Sign in with Microsoft to Printix. Single sign-on (SSO) to Printix with users’ Microsoft account. Supports multiple Microsoft Entra directories per Printix…