To get here:

  1. Select Menu , History

List History

  1. Select the Type:
    • System
      Changes to the setup, like authentication, customization and changes of user’s role.
    • Printers
      Events involving printers.
    • Computers
      Events involving computers with Printix Client.
    • Users
      Events involving users and administrators.
    • Documents
      Events involving documents.
  2. Optionally select Level to control the amount of information shown. The levels are as follows: DebugInfo and Warning. The level is cumulative, that is, if you select Debug, you will also see all events logged at the Debug, Info and Warning level.
  3. Optionally select Date
  4. Choose From date and time.
  5. Choose To date and time.
  6. Select Apply.

You can also open History from the Properties page of a selected:

  • Printer
    See what printed on the printer and what changes were made to the printer.
  • User
    See what the user did and what changes were made to the user.
  • Computer
    See what printed and what changes were made to Printix Client on the computer.

Remote Printix support

The below commands can be issued remotely by Printix support for a selected computer:

  • UPLOAD_LOGS_DIRECT
    Request the Printix Client on the computer to upload log files.
  • TEST_FOR_NEW_SW
    Request the Printix Client on the computer to check for new software.
  • REINITIALIZE_CONFIGURATION
    Request the Printix Client on the computer to get its configuration.
  • DISCOVER_ENVIRONMENT
    Request the Printix Client on the computer to discover printers.
  • GET_DEVICE_STATUS_V2
    Request the Printix Client on the computer to get status of printers.
  • GET_PRINTER_PARAMETERS
    Request the Printix Client on the computer to get printer parameters.

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