Click on the Diagnostics tab to collect the latest status from the printer.

Online / OK
Online / Warning
Error

Warning status details

Possible causes for printer Warning status:

  • Paper low
  • Input tray is empty
  • Toner low
  • Service required
  • Marker supply missing
  • Output tray near full
  • Overdue preventive maintenance
  • Timeout
    • The printer did not respond timely with the status.

Error status details

Possible causes for printer Error status:

  • No paper
  • No toner
  • Door open
  • Jammed
  • Input tray missing
  • Output tray missing
  • Output tray full
  • Offline
    • Printer is not powered on.
    • Printer is not connected to the network.
    • Printer address has changed.

Printer registration issues

If you are trying to add a printer and have issues, then please open Unregistered printers page.

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