Select the Diagnostics tab to collect the latest status from the printer.

Printer is not monitored or not responding – the status text is the last know status of the printer.

Warning status details

Possible causes for printer Warning status:

  • Paper low
  • Input tray is empty
  • Toner low
  • Service required
  • Marker supply missing
  • Output tray near full
  • Overdue preventive maintenance

Error status details

Possible causes for printer Error status:

  • No paper
  • No toner
    • This status is also reported if any other consumables, besides “ink” (Black, Cyan, Magenta and Yellow), are empty. This depends on the printing technology and could for example be developer or fuser.
  • Door open
  • Jammed
  • Input tray missing
  • Output tray missing
  • Output tray full
  • Offline
    • Printer is not powered on.
    • Printer is not connected to the network.
    • Printer address has changed.

Printer registration issues

If you are trying to add a printer and have issues, then please open Unregistered printers page.


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