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Printix App
Printix App
The Printix App is used to release, print, and delete documents. The Printix App is available as a web app that runs in a web browser, or as a native app: Printix App for Android Printix App for iOS/iPadOS Compared to the web app, the native app…
Security and data protection
Introduction » Security and data protection
In order to allow you to manage your printers and offer our Printix Cloud Print Management Service, we register necessary information. This is typically the information you can see either directly or in a processed format in Printix Administrator. Kofax has ISO/IEC…
Printix App says: Internal error
Troubleshooting » Print issues » Printix App says: Internal error
There is an internal error in Printix App. You select the message to see details. If the issue continues, please make a screenshot and submit a support request. RESOLUTION: Try to stop and start Printix App.
How to get Printix App logs
How to » How to get Printix App logs
This is relevant if you have been advised to get the logs and submit these to support with one of these methods: Upload logs to the cloud Email logs Upload logs to the cloud Open Printix App. You must be signed in to Printix App to upload logs. Select Menu ,…
The submitted document does not appear in Printix App
Troubleshooting » Print issues » The submitted document does not appear in Printix App
In Printix Client and Printix App look at who is listed as Signed in as, and verify that it is the same user. RESOLUTION: Sign in as the same user in Printix Client and Printix App.
How to deploy Printix App for Android with Microsoft Endpoint Manager
How to » How to deploy Printix App for Android with Microsoft Endpoint Manager
Open a new browser window and sign in to Microsoft Endpoint Manager admin center (endpoint.microsoft.com), using your work account credentials. In the Microsoft Endpoint Manager admin center, select Apps. On the Apps | Overview blade, under By platform, select…
How to deploy Printix App for iOS/iPadOS with Microsoft Endpoint Manager
How to » How to deploy Printix App for iOS/iPadOS with Microsoft Endpoint Manager
Open a new browser window and sign in to Microsoft Endpoint Manager admin center (endpoint.microsoft.com), using your work account credentials. In the Microsoft Endpoint Manager admin center, select Apps. On the Apps | Overview blade, under By platform, select…
Sign in to Printix App does not allow username and password to be entered
Troubleshooting » Sign in issues » Sign in to Printix App does not allow username and password to be entered
In Printix App you are not able to enter username and password after you select Sign in with Microsoft or Sign in with Google. During sign in Printix App will need to open a browser to complete the sign in process. If your phone or tablet is subject to Mobile Device…
Printix App says: Document release is not possible at the moment due to system error
Troubleshooting » Print issues » Printix App says: Document release is not possible at the moment due to system error
There is an issue with the Printix Cloud and therefore it is not possible to release documents from Printix App. You may want to check the Announcements section if there are any ongoing system errors. RESOLUTION: Try again when the system error has been…
How to deploy Printix Client with Microsoft Endpoint Manager
How to » How to deploy Printix Client with Microsoft Endpoint Manager
You can automatically deploy Printix Client with Microsoft Endpoint Manager. If you also Enable Azure authentication users are automatically registered the first time they sign in to Printix Client with their Microsoft work or school account. Can I use Microsoft Intune…
Connecting to service
Error messages » Connecting to service
Printix Client is trying to connect to the Printix Service on the computer. The message normally appears for a few seconds and is then replaced by the message: Fetching data. However, if the message shows for several minutes, it could be because: Blocked by…
Azure AD conditional access
Printix App » Azure AD conditional access
This is relevant if you want to control how authorized users access your cloud apps, including Printix. *Please follow the steps below, if users get the message “Your sign-in was successful but does not meet the criteria to access this resource.” Open a…
How to enable Okta authentication
How to » How to enable Okta authentication
Configure Okta Open a new browser window and sign in to Okta Console (okta.com), using your Okta administrator account credentials. *Printix supports okta.com only and not other variants like okta-emea.com. In the Okta Console select Admin. In the Okta Admin…
How to deploy Printix Client for Mac with Microsoft Endpoint Manager
How to » How to deploy Printix Client for Mac with Microsoft Endpoint Manager
You can automatically deploy Printix Client for Mac with Microsoft Endpoint Manager. Download Printix Client for macOS Open the Software page. Select Printix Client to download it. Open Downloads, for example from the Dock at the bottom of the…
How to scan QR codes
How to » How to scan QR codes
Printix App for Android and iOS/iPadOS Open the native Printix App on your phone or tablet. To print all matching documents (anywhere and later), select the QR code icon at the top of the page. To print selected documents (anywhere or later) you can A) Select…
How to register card
Printix Go » How to register card
You can register multiple cards. When your card is registered, the date and time of the registration is recorded together with the card number. If different card readers are used, the same card may be registered with different formats (card numbers). To overcome this,…
How to reset ID code or PIN code
Printix Go » How to reset ID code or PIN code
The ID code and PIN code can be reset from the Cards and codes menu in Printix App. The printer’s Sign in touchscreen that asks for ID code and the touchscreen that asks for PIN code, also includes a Forgot code link. Select Forgot code, to open a new…
How to enable mobile print
How to » How to enable mobile print
Enable mobile print Check the requirements. Enable mobile print. See also: How to print from Android phone and tablet. How to print from iPhone and iPad. How to get your AirPrint password. Troubleshooting. How to print from Android phone and…
How to install print drivers that are not signed by Microsoft
How to » How to install print drivers that are not signed by Microsoft
Printix Client is not able to install an unsigned print driver until the Authenticode signature has been installed. Follow the instructions below to install the Authenticode signature on each computer, or add it to a group policy. Extract the certificate Locate the…
Print issues
Troubleshooting » Print issues
Open Printix Troubleshooter PDF When I want to release a document, it says: Document is unavailable When I release a document, it says: Working on it The submitted document does not appear in Printix App Printix App says: Document release is not possible at…
How to remove sign in with email
How to » How to remove sign in with email
This will remove the Sign in with email option from Printix Administrator, Printix Client, Printix Configurator, and the Printix App web app. The Sign in with email option is always available for the native Printix App for Android and iOS/iPadOS and Sign in from…
How to create and reset PIN code
Printix Go » How to create and reset PIN code
The PIN code is the same whether you sign in to printer with ID code or card. Sign in to Printix App. Select Menu , and Cards and codes . Select Create to get a PIN code. Enter PIN code (4-digits) and select Save. Select Reset and enter a new PIN code to…
How to use Printix Go on Epson printers
Printix Go » Printix Go Epson – How to » How to use Printix Go on Epson printers
How to sign in with ID code at an Epson printer How to sign in with card at an Epson printer How to release documents at an Epson printer How to sign out at an Epson printer How to register card at an Epson printer How to manage cards How to reset ID code or…
How to use Printix Go on Kyocera printers
Printix Go » Printix Go Kyocera – How to » How to use Printix Go on Kyocera printers
How to sign in with ID code at a Kyocera printer How to sign in with card at a Kyocera printer How to release documents at a Kyocera printer How to log out from a Kyocera printer How to register card at a Kyocera printer How to sign in as guest on Kyocera…
How to register printer with NFC tag
How to » How to register printer with NFC tag
Open the native Printix App on your Android phone. You MUST have the role as System manager. Android Most Android phones support NFC. iOS Apple iPhone 7 and newer with iOS 13 or later can register NFC tags with Printix App version 2.1.6 or…
How to use Printix Go on Lexmark printers
Printix Go » Printix Go Lexmark – How to » How to use Printix Go on Lexmark printers
How to sign in with ID code at a Lexmark printer How to sign in with card at a Lexmark printer How to release documents at a Lexmark printer How to sign out at a Lexmark printer How to register card at a Lexmark printer How to manage cards How to reset ID…
When I want to release a document, it says: Document is unavailable
Troubleshooting » Print issues » When I want to release a document, it says: Document is unavailable
In Printix App you may experience the following: One or more selected documents are labelled: Document is unavailable. After a Select all of documents, an Unavailable documents dialog appears with the question: Deselect the unavailable documents? The above…
How to add secure print to Universal Print
How to » How to add secure print to Universal Print
Publish and share the Printix Anywhere print queue so you can print securely with Universal Print and Printix. In Printix Administrator on the Authentication page select the Azure AD tab. If Integrate with Universal Print shows Accept again, then integration is…
How to use Printix Go on Konica Minolta printers
Printix Go » Printix Go Konica Minolta – How to » How to use Printix Go on Konica Minolta printers
How to sign in with ID code at a Konica Minolta printer How to sign in with card at a Konica Minolta printer How to release documents at a Konica Minolta printer How to capture at a Konica Minolta printer How to sign out at a Konica Minolta printer How to…
How to use Printix Go on Ricoh printers
Printix Go » Printix Go Ricoh – How to » How to use Printix Go on Ricoh printers
How to sign in with ID code at a Ricoh printer How to sign in with card at a Ricoh printer How to release documents at a Ricoh printer How to capture at a Ricoh printer How to sign out at a Ricoh printer How to register card at a Ricoh printer How to sign in as…
Wrong PIN code
Error messages » Wrong PIN code
You attempted to sign in at the printer (Printix Go), but you have entered a wrong PIN code. RESOLUTION: Try again, but this time select to see the digits entered and verify that they are the right four digits. Other PIN code messages: PIN code disabled This is…
How to change language
How to » How to change language
The default choice of language is based on the language of your browser and computer OS. Your choice of language is stored in your profile if you change language in Printix App or Printix Administrator. Choice of language is stored as browser data for these…
Legal documents
Printix Administrator » Subscription » Legal documents
On the Legal documents tab you can accept and access legal documents. Data Processing Agreement Terms of Service (eula, end-user license agreement) Privacy Policy
Features
Introduction » Features
Printix Cloud Print Management Service Make printing part of your cloud-first strategy. Say goodbye to print servers and hello to an automated print infrastructure. Printix supports Single Sign-On with Microsoft Azure AD and can be deployed with Microsoft Endpoint…
Your sign-in was successful but does not meet the criteria to access this resource
Troubleshooting » Sign in issues » Your sign-in was successful but does not meet the criteria to access this resource
Your organization have set Conditional access in Azure Active Directory and this access policy may have applied on the group or user. RESOLUTION: Follow the instructions in: Azure AD conditional access
Components
Introduction » Components
Printix Cloud Print Management Service is made up of these components: Printix Cloud Handles authorization, configuration data and most of the business logic. Communicates securely with the other components via HTTPS. Printix Administrator Centrally…
Android requirements
Introduction » Requirements » Android requirements
Printix App for Android requires: Android version 9 or later.
How to use Printix Go on HP printers
Printix Go » Printix Go HP – How to » How to use Printix Go on HP printers
How to sign in with ID code at an HP printer How to sign in with card at an HP printer How to release documents at an HP printer How to capture at an HP printer How to sign out at an HP printer How to register card at an HP printer How to manage cards How…
The submitted document does not get printed
Troubleshooting » Print issues » The submitted document does not get printed
This can happen if there is a policy on the computer that: Prevents the Windows feature Internet Printing Client from being turned on. Prevents direct printing. Look in the Windows PrintService logs to see if there is a policy (GPO) / Windows Registry setting that…
How to deploy Printix Client for Mac with Jamf Pro
How to » How to deploy Printix Client for Mac with Jamf Pro
You can automatically deploy Printix Client for Mac with Jamf Pro. Download Printix Client for macOS Open the Software page. Select Printix Client to download it. Open Downloads, for example from the Dock at the bottom of the screen. Double-select…
How to use Printix Go on Xerox printers
Printix Go » Printix Go Xerox – How to » How to use Printix Go on Xerox printers
How to sign in with ID code at a Xerox printer How to sign in with card at a Xerox printer How to release documents at a Xerox printer How to sign out at a Xerox printer How to register card at a Xerox printer How to manage cards How to reset ID code or PIN…
How to scan NFC tag
How to » How to scan NFC tag
Open the native Printix App on your phone. Android Most Android phones support NFC. iOS Apple iPhone 7 and above with iOS 11 or later can be used to scan NFC tag. To print all matching documents (anywhere and later), select the NFC tag icon at the…
iOS/iPadOS requirements
Introduction » Requirements » iOS/iPadOS requirements
Printix App for iOS/iPadOS requires: iOS/iPadOS version 14 or later. Apple iPhone 8 (introduced September 2017) or newer. See also: Apple documentation on: Supported iPhone models with iOS 14. Apple documentation on: Supported iPad models with iPadOS…
Secure print
Printix Administrator » Settings » Secure print
On the Secure print tab you can enable and configure the print methods: Print later and Print anywhere. To get here: Select Menu , Settings Select the Secure print tab. Secure print Enable secure print Users can choose to print securely and wait to…
How to register card without a phone
Printix Go » How to register card » How to register card without a phone
You can register multiple cards. When your card is registered, the date and time of the registration is recorded together with the card number. If different card readers are used, the same card may be registered with different formats (card numbers). To overcome this,…
Universal Print by Microsoft
Getting started » Universal Print by Microsoft
Printix integrates with Universal Print by Microsoft and runs on Microsoft Azure. Requirements Features How to assign the Universal Print license to a user How to integrate with Universal Print How to revoke the integration with Universal Print …
How to manage cards
Printix Go » How to manage cards
You can see a list of your registered cards and delete cards you no longer use. Sign in to Printix App. Select Menu , and Cards and codes Select Register card to register a card. Select Delete to delete a card. See also: How to see and reset…
How to sign in
How to » How to sign in
Sign in with Microsoft If you see Sign in with Microsoft, select this and sign in with your Microsoft work or school account. Automatic registration of the user happens the first time the user Sign in with Microsoft to Printix. Single sign-on (SSO) to Printix…
Mobile print
Printix Administrator » Settings » Mobile print
On the Mobile print tab, you can enable mobile print to allow printing from phones and tablets, Android and iOS/iPadOS. To get here: Select Menu , Settings . Select the Mobile print tab. See also: Requirements How to enable via the cloud for a print…
How to sign in with ID code at the printer
Printix Go » How to sign in with ID code at the printer
These are generic instructions. Printer vendor specific instructions: Epson, HP, Konica Minolta, Kyocera, Lexmark, Ricoh, Xerox. Enter ID code (6-digit) on the touchscreen. Select to see the digits entered. If you do not know your ID code: Select…
Google integration
Introduction » Features » Google integration
Sign in with Google Automatic registration of the user happens the first time the user Sign in with Google to Printix. Single sign-on (SSO) to Printix with users’ Google Workspace account. Supports multiple Google domains per Printix Home. If…
How to reset to factory settings on Lexmark printers
Printix Go » Printix Go Lexmark – How to » How to reset to factory settings on Lexmark printers
Open the printer’s web page and Log in as Administrator. On the menu select Settings. Select Device. Select Restore Factory Defaults. Select Restore all settings. Select Start. This will restart the printer, restore all printer settings, fax settings,…
No printer port selected on Windows
Error messages » No printer port selected on Windows
On a Windows computer, when you open the Printer properties dialog and select the Ports tab, the Printix printer does not have a selected Internet port. RESOLUTION: Enable Internet Printing Client on the computer. When Printix Client is installed, it should…
How it works
Introduction » How it works
Your Printix Cloud Print Management Service is established by deploying Printix Client, our small piece of software, on your computers (Windows and Mac). Print driver management Any printer discovered in your network is presented to you in our web interface Printix…
Software
Printix Administrator » Software
To get here: Select Menu , Software . Windows Printix Client Automates the creation of print queues and installation of print drivers. The MSI arguments are relevant if you want to deploy Printix Client with Microsoft Endpoint Manager. Printix…
How to see and reset ID code
Printix Go » How to see and reset ID code
The ID code can be used to sign in at printers that has Printix Go installed. Sign in to Printix App. Select Menu , and Cards and codes . Select Create to get an ID code. If you see PIN code required, then select Create to create a PIN code and enter PIN code…
Active Directory
Printix Administrator » Authentication » Active Directory
On the Active Directory tab you can configure Active Directory authentication. You just need a user account in Active Directory to configure this. See also: How to enable Active Directory authentication How to deploy Printix Client Settings Default…
How to enable OneLogin authentication
How to » How to enable OneLogin authentication
Configure OneLogin Open a new browser window and sign in to OneLogin portal (onelogin.com), using your OneLogin administrator account credentials. In the OneLogin portal, select Administration. In the OneLogin Administration panel, select Applications. Select Add…
When I release a document, it says: Working on it
Troubleshooting » Print issues » When I release a document, it says: Working on it
If you are releasing a print anywhere document to a printer you have not used before, it may require your computer to first add the printer. This may take 1-5 minutes depending on the print driver. During this time, the Printix App will show the state Working on it…
How to increase secure printing
How to » How to increase secure printing
The Dashboard shows the percentage of pages for the selected period that have been released or reprinted from the Printix App by users from their phone, tablet or computer. You can Improve document security and cost savings by increasing the percentage of…
Microsoft integration
Introduction » Features » Microsoft integration
Sign in with Microsoft Automatic registration of the user happens the first time the user Sign in with Microsoft to Printix. Single sign-on (SSO) to Printix with users’ Microsoft account. Supports multiple Azure AD directories per Printix…
Sign in issues
Troubleshooting » Sign in issues
Open Printix Troubleshooter PDF I can not sign in to Printix Administrator Your sign-in was successful but does not meet the criteria to access this resource Sign in to Printix App does not allow username and password to be entered Not signed in after sign in…
How to switch Azure AD directory
How to » How to switch Azure AD directory
You have an existing Azure AD directory that is added to Printix, and now want to switch to a new Azure AD directory. See also: Microsoft documentation: Change your organization connection to another Azure AD !It is best practice to do this outside office hours.…
How to activate a printer queue
How to » How to activate a printer queue
Open the Workflow properties page. Check Active. Select Save. It is recommended to mount the printer ID sign at the printer, so it is easy for users to identify the printer. Unchecking Active will not remove the print queue from computers, where it is already…
Printix Go Konica Minolta supported printers and MFPs
Printix Go » Printix Go supported printers and MFPs » Printix Go Konica Minolta supported printers and MFPs
Last modified 2023/05/03. Requirements As a general rule, Printix Go supports Konica Minolta printers and MFPs that support Konica Minolta OpenAPI 5.1 or later and are either generation 5 or generation 6 models. Konica Minolta printers and MFPs are also…
Are documents printed in the order they were submitted?
FAQ » Are documents printed in the order they were submitted?
Whether documents are printed in the order they were submitted/released depends on how you are printing via Printix. Documents printed directly to the printer When you select Print in the application, the application starts to process the document, then sends it to…
How to reset password
How to » How to reset password
If you want to change your password or have forgotten your password: On the Sign in page select Forgot password? This is NOT supported for the native Printix App for Android and iOS/iPadOS. On the Reset password page: Enter the Email address you used…
Why card numbers are not imported
Printix Go » Card readers and cards » Why card numbers are not imported
Sometimes we get the question: Can card numbers be imported? Reasons why Printix does not offer import of card numbers: Card reader compatibility Card readers can return card numbers in different formats. This is likely to depend on the card reader type and also…
How to deploy Printix Client for Mac with Addigy
How to » How to deploy Printix Client for Mac with Addigy
Download Printix Client for macOS Open the Software page. Select Printix Client for MAC to download it. Take note of the version number of the downloaded file, because it will be needed later. Open Downloads, for example, from the Dock at the bottom of the…
Introduction
Introduction
We take management out of print management. This manual is intended for administrators. Popular topics How it works Getting started Next steps Understanding networks How to How to deploy Printix Client with Microsoft Endpoint Manager How to print from…
User properties
Printix Administrator » Users » User properties
On the Setup tab you can modify the role of the user. Select Role and thereby what functions the user can perform: Select Save at the bottom of the screen. An email is sent to the user. *You will be signed out of Printix Administrator if your own role is…
How to print from Chrome
Printix Chromebook » How to print from Chrome
*You must have the Printix extension installed and be signed in to the Chrome browser with your Google Workspace account (john.smith@acme.com). Open the item you want to print in the Google Chrome browser. Select Print on the menu (or select Ctrl + P). Select…
How to sign in with card at the printer
Printix Go » How to sign in with card at the printer
These are generic instructions. Printer vendor specific instructions: Epson, HP, Konica Minolta, Kyocera, Lexmark, Ricoh, Xerox. Present card to the printer’s card reader. Before 60 seconds have elapsed, select the Printix Print icon. A computer…
Roles
Roles
See what functions you can perform based on your role: System manager Site manager User Printix Administrator Sign in Sign in – Sites All View only – Networks All …
Enable BYOD
Getting started » Enable BYOD
How to enable BYOD (Bring Your Own Device), so users can print from their own laptop. If you use Azure AD you can add a New guest user in Azure AD. Guests can also be added by email Invitation. If your guests are subcontractors from the same company, you may want…
How to enable use of HTTPS between Print Spooler and Printix Client
Printix Client » How to enable use of HTTPS between Print Spooler and Printix Client
All Printix communication inside and outside the network is secured with encryption and the use of HTTPS. Follow these steps to allow the PrintixService.exe to listen for print data from the Windows Print Spooler (spoolsv.exe) via HTTPS (TCP port 21343). Requires…
How to add Azure Blob Storage
How to » How to add Azure Blob Storage
Enable storage of pending documents in your secure cloud storage. That way, the user’s computer does not need to be online to release print later and print anywhere documents. However, a Printix Client still needs to be online on the printer’s network to…
How to set up scan to email on Lexmark printers
Printix Go » Printix Go Lexmark – How to » How to set up scan to email on Lexmark printers
Use the below steps to set up scan to email so users can scan and send emails to your company’s Microsoft 365 or Office 365 mailboxes. The steps are in accordance with option 2, as described in Microsoft documentation: How to set up a multifunction device or…
How to get started with capture and workflow
How to » How to get started with capture and workflow
We recommend that you, as the System manager, go through the below so you and your users can get started with capture and workflow. Check requirements. Evaluate from which sources (printer and/or mobile) your users need to capture data from. Optionally check…
How to set up scan to email on Kyocera printers
Printix Go » Printix Go Kyocera – How to » How to set up scan to email on Kyocera printers
Use the below steps to set up scan to email so users can scan and send emails to your company’s Microsoft 365 or Office 365 mailboxes. The steps are in accordance with option 2, as described in Microsoft documentation: How to set up a multifunction device or…
Dashboard
Printix Administrator » Dashboard
Dashboard gives you an overview with status and graphs for print activity, pages printed in black, pages printed 2-sided, and secure printed pages. System status Lists the number of: Printers Users Computers Unregistered printers Implementation…
How to set up scan to email on Epson printers
Printix Go » Printix Go Epson – How to » How to set up scan to email on Epson printers
Once configured, you can Sign in to the printer, select Scan and then the Email function. Use the below steps to set up scan to email so users can scan and send emails to your company’s Microsoft 365 or Office 365 mailboxes. The steps are in accordance with…
How to set up scan to email on HP printers
Printix Go » Printix Go HP – How to » How to set up scan to email on HP printers
Once configured, you can Sign in to the printer, select Scan and then the Scan to Email function. Your own email address is typically pre-filled in the To: and From: field. That way, it is very easy to have the scanned documents send to your mailbox as…
Install Printix Client for Mac
Printix Client » Install Printix Client » Install Printix Client for Mac
Download On your Mac computer: Open a web browser and enter the Printix Home of your work or school (acme) followed by /download Example: acme.printix.net/download Select Download Printix Client. !Do NOT rename the file, as it will prevent it from working with…
Client menu
Printix Client » Client menu
Menu on Windows Open Printix Client to see the menu: Printers… Add printer and install print driver. Not available if Allow users to add printers via Printix Client is unchecked. Administrators will always be able to select Printers… See…
Windows Registry settings overview
Printix Client » Windows Registry settings overview
These Windows Registry settings are used by Printix Client KioskMode DisableHTTPPrinting DiscoverPrintersByHostname ForceAzurePrt ForceOfflineMode useGroupPermissions StartAsVDI KioskMode Purpose: Make Printix Client run as kiosk. Printix Windows…
Windows requirements
Introduction » Requirements » Windows requirements
Any Internet connected Windows computer capable of running: Windows 11 Windows 10 Windows 8.1 (End of support 2023-01-10) Windows 8 (End of support 2023-01-10) Windows 7 (Microsoft ended support 2020-01-14) Windows Server 2022 (End of support…
Printix Go Lexmark supported printers and MFPs
Printix Go » Printix Go supported printers and MFPs » Printix Go Lexmark supported printers and MFPs
Last modified 2023/01/09. Requirements As a general rule, Printix Go supports Lexmark printers and MFPs that are compatible with Lexmark Embedded Solutions Framework (eSF) version 6.x. Latest Lexmark printer firmware version. See also: Lexmark documentation…
Workflow properties
Printix Administrator » Settings » Capture workflows » Workflow properties
Settings Workflow name The name of the workflow. Must not contain any leading or trailing spaces and must not contain the characters: ~ “ # % & * : < > ? / \ { | } Active Check this to make the workflow Active so users can use the workflow. This is…
How to deploy Printix Chromebook
Printix Chromebook » How to deploy Printix Chromebook
Sign in to the Google Admin console (admin.google.com). Sign in using your administrator account (does not end in @gmail.com). From the Admin console dashboard, select Device management. On the left, select Chrome management. Select App management. Select…
How to
How to
How to section is also in: Printix User Manual Categories: Sign in Printers, print queues and print drivers Users Deployment Networks and sites Groups Printix Go Capture and workflow Cloud storage Analytics and reports Troubleshooting *If you have any…
How to create a workflow for email
How to » How to create a workflow for email
Select Menu , Settings . Select the Capture workflows tab. Select Create workflow. In the Settings section: In Workflow name enter the name of the workflow. In Active leave this unchecked for now. Leave All users can use this workflow checked for…
How to add Google Cloud Storage
How to » How to add Google Cloud Storage
Enable storage of pending documents in your secure cloud storage. That way, the user’s computer does not need to be online to release print later and print anywhere documents. However, a Printix Client still needs to be online on the printer’s network to…
How to set up scan to email on Ricoh printers
Printix Go » Printix Go Ricoh – How to » How to set up scan to email on Ricoh printers
Use the below steps to set up scan to email so users can scan and send emails to your company’s Microsoft 365 or Office 365 mailboxes. The steps are in accordance with option 2, as described in Microsoft documentation: How to set up a multifunction device or…
How to add printers
How to » How to add printers
Add printers in Printix Administrator If you add the printer by IP address, make sure to give it a static IP address. If the added printer does not appear after a few seconds, then look for it on the Unregistered printers page. Open the Printers …
Settings
Printix Administrator » Settings
To get here: Select Menu , Settings Additional tabs: Secure print Printix Go Capture workflows Cloud storage Analytics Mobile print Home office SNMP Deletion Mark documents for deletion after Recommended default is 1 day. The maximum…
How to set up scan to email on Konica Minolta printers
Printix Go » Printix Go Konica Minolta – How to » How to set up scan to email on Konica Minolta printers
Once configured, you can Sign in to the printer, select Scan or Scan/Fax function. Use the below steps to setup scan to email so users can scan and send emails to your company’s Microsoft 365 or Office 365 mailboxes. The steps are in accordance with option 2, as…
Printix Go troubleshooting
Troubleshooting » Printix Go issues » Printix Go troubleshooting
Categories: General Verify sign in profile failed Sign in to printer failed No Printix Client acts as proxy on this network Changed Go configuration does not take effect Printix Go installation status says failed Troubleshooting card readers How to…
How to print printer ID sign
How to » How to print printer ID sign
The printer ID sign makes it easy to identify the physical printer. By scanning the QR code you can open Printix App and select the printer in one go. All Printix printers gets a unique three-letter ID, also known as, the printer ID. If you want customized printer ID…
How to enable printing via the cloud
How to » How to enable printing via the cloud
Normally, for printing to function, a user’s computer must be on the same company network as the printer. By enabling printing via the cloud, users can print to this printer while they are on another company network. Open the Print queue properties…