Printix Chromebook - Printix Administrator Manual

Print to Printix managed printers from Google Chrome.

Troubleshooting

Features

Allows users to select Printix printers that are configured to print Via the cloud (On all networks). The document is uploaded to the Printix Cloud and then forwarded to a Printix Client computer (Windows or Mac) on the printer’s network. The document remains secure during the transfer over the Internet as the document itself and the communication are both encrypted.

Gives users single sign-on (SSO) to Printix with their Google Workspace account or Microsoft account.
Enable Google groups to give Exclusive access to print queues based on users’ group membership.
There is no manual effort involved in maintaining Printix Chromebook, as it will silently update itself to the latest approved version.

Requirements

Subscription to Printix Cloud Print Management Service (printix.net)
Gmail service with email domain that is part of Google Workspace.
Any Internet connected:
- Chromebook running: Google Chrome version 63 or later.
- Computer (Windows, macOS or Linux) with Chrome browser.
Signed in to the Chrome browser with the Google Workspace account (john.smith@acme.com).
At least one Printix Client computer (Windows or Mac) is online on the printer’s network.

Troubleshooting

You are not signed in

You have selected the Printix icon in the Chrome browser, but you are not signed in.
RESOLUTION user: Please sign in to the Chrome browser with your Google Workspace account (john.smith@acme.com).
RESOLUTION administrator: If you are still seeing this error even though you are signed in, then check that you have a Printix Home (example: acme.printix.net), and check that Google authentication is enabled. Otherwise, please submit a support request.

Pick your Printix Home

You may be asked to Pick a Printix Home if Google Workspace is used by multiple Printix Homes. If you want to change to another Printix Home (tenant), then select Change home

No printers are listed with the Printix logo

The printer is not listed with the Printix logo as expected.
RESOLUTION: Open Printix Administrator and check the following:
- The print queue has Via the cloud (On all networks) checked.

The Printix extension is not installed.
RESOLUTION: Install or deploy the Printix extension.

You are not signed in to the Google Chrome browser.
RESOLUTION: Sign in to the browser with your Google Workspace account. Check that Google authentication is enabled.

Nothing is printed

There is no online computer with Printix Client on the printer’s network
RESOLUTION: Make sure there is a computer online with Printix Client on the same network as the printer. You may want to configure selected computers to Act as print gateway.