9. Printix for Chromebook

Print to Printix managed printers from Google Chrome.

• Features
• Requirements
• Install Printix for Chromebook
• How to deploy Printix for Chromebook
• How to print from Chrome
  • Available print settings
  • Select print method

• Troubleshooting

Features

Allows users to select Printix printers that are configured to print Via the cloud. The document is uploaded to the Printix Cloud and then forwarded to a Printix Client computer (Windows or Mac) on the printer’s network. The document remains secure during the transfer over the Internet as the document itself and the communication are both encrypted.

• Gives users single sign-on (SSO) to Printix with their G Suite account or Microsoft account.
• Enable Google groups to give Exclusive access to print queues based on users’ group membership.
• There is no manual effort involved in maintaining Printix for Chromebook, as it will silently update itself to the latest approved version.

Requirements

• Subscription to Printix Cloud Print Management Service (printix.net)
• Gmail service with email domain that is part of G Suite.
• Any Internet connected:
  • Chromebook running: Google Chrome version 63 or later.
  • Computer (Windows, macOS or Linux) with Chrome browser.
• Signed in to the Chrome browser with the G Suite account (john.smith@acme.com).

Troubleshooting

• You are not signed in
• Pick your Printix Home
• No printers are listed with the Printix logo
• Nothing is printed
• Text is missing on printout
• How to get Printix for Chromebook logs

You are not signed in

• You have selected the Printix icon in the Chrome browser, but you are not signed in.
  RESOLUTION user: Please sign in to the Chrome browser with your G Suite account (john.smith@acme.com).
  RESOLUTION administrator: If you are still seeing this error even though you are signed in, then check that you have a Printix Home (example: acme.printix.net), and check that Google authentication is enabled. Otherwise, please submit a support request.

Pick your Printix Home

You may be asked to Pick a Printix Home if G Suite is used by multiple Printix Homes. If you want to change to another Printix Home (tenant), then select Change home

No printers are listed with the Printix logo

• The printer is not listed with the Printix logo as expected.
  RESOLUTION: Open Printix Administrator and check the following:
  • The print queue has Via the cloud checked.

• The Printix extension is not installed.
  RESOLUTION: Install or deploy the Printix extension.

• You are not signed in to the Google Chrome browser.
  RESOLUTION: Sign in to the browser with your G Suite account. Check that Google authentication is enabled.

• Chromebook print enabled printers must be able to support PDF files being sent directly to the printer.

Nothing is printed

• There is no online computer with Printix Client on the printer’s network
  RESOLUTION: Make sure there is a computer online with Printix Client on the same network as the printer. You may want to configure selected computers to Act as print gateway.

Text is missing on printout

• This usually happens when printing web pages with complex layouts.
  RESOLUTION: In the Print dialog check Background graphics.