Whether documents are printed in the order they were submitted/released depends on how you are printing via Printix.

Documents printed directly to the printer

When you select Print in the application, the application starts to process the document, then sends it to the print queue, where data is processed by the print driver, and when done Printix Client will send the data to the printer, which in turn will print the document. The time used for processing varies depending on the document, the application, the print driver and the computer. This implies, that if a second document is submitted shortly after the first document, this may actually overtake the first document, and be printed first.

Documents released to the printer

Secure printed documents (Print anywhere and Print later) can be released from within the Printix App. On the Print page in Printix App the newest (last in) document is listed at the top. The time stamp of the document is the time recorded when the document is registered by Printix.

When you release documents from Printix App, the documents will be sent to the printer in the same order (according to time stamp) as they appear in Printix App (last in first out).

However, there are a few exceptions, where the order may not necessarily be maintained.

Exceptions:

  • If the released documents are not stored in the cloud, and need to be sent between networks (via the cloud).
  • If the released documents are not stored in the cloud, but on different computers. This is not very likely, unless the user is using multiple computers.

You can avoid the above exceptions, if you enable storage of pending documents in your secure Cloud storage, and check Store print anywhere documents and Store print later documents.

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