14.4. What if the Internet connection is lost?

When the Printix Client loses connection to the Internet, a yellow dot is shown on the Printix Client icon indicating the Printix Client is in the state Connection failed.
When the connection fails, a red dot is shown on the Printix Client icon instead. The yellow dot can also appear next to the red dot if additionally, your Printix Client is also on an unknown network.

Without an Internet connection you are temporarily unable to:

• Sign in to Printix Administrator.
• Configure Printix and manage printers with Printix Administrator.
• Access this manual.
• Users can not print Via the cloud, Mobile print, and Chrome print.
  See also: Which documents go via the cloud?

As long as users remain signed in and keep their computer powered on, they can still:

• Print directly to printers on the network.
  To print in offline mode, the following condition must be fulfilled:
  • The Printix Client and the target printer must be on the same network.
• Print to a Printix Anywhere print queue, but they cannot release any documents.
  • The Printix Client displays the message Printix is currently offline. Your document {file name} can be released when Printix is online again.
  • With Printix Client version 1.3.1286.0 or later, if the setting Allow direct print if offline is selected, the Printix Client will offer users to select a different printer after displaying the message: Printix is currently offline. You cannot release your document from Printix Anywhere until Printix is online again. Consider printing your document now by selecting a different printer. The printers to select from are those that are on the same network as your computer AND you have previously released to.
    • If you select Printix Anywhere, your document can only be released when the Internet connection is restored. Alternatively, you can print your document immediately at another printer that is listed.
• Print Later, but they cannot release any documents.
  • If the setting Allow direct print if offline is selected, the Printix Client displays the message Printix is currently offline. If you select Print Later, you can only release your document when Printix is online again, and it prompts you to print now or Print Later.
    • If you select Print, your document is printed immediately at the selected printer.
    • If you select Print Later, your document can only be released when the Internet connection is restored.
  • If the setting Allow direct print if offline is not selected, the Printix Client displays the message Printix is currently offline. Your document {file name} can be released when Printix is online again, and it does not prompt you to make a choice.

If the Printix Client is offline and the printer is also unreachable (for example, it is offline or on another network), the print fails, then the Printix Client displays the message Your document {file name} is deleted. Your document cannot be printed, because Printix Client is offline and cannot reach the target printer {printer name}.

When the Internet connection is back, all functionality is working again and documents can be:

• Released
  Including any Print Anywhere and Print Later documents users submitted while the Internet connection was lost.
• Reprinted
  Including any documents users submitted with Print while the Internet connection was lost.