14.7. I started a trial at home, but why does it not work at my company?

If you started the Printix trial at home, your computer (laptop) was put on Network1 (the first network). When you bring your laptop to work, it will appear as on an Unknown network. When the computer is on an Unknown network, a yellow dot is shown on the Printix Client icon .

• Add a new network.
• After a few minutes, select the Diagnostics tab on the Computer properties page and verify that Proxy is Yes.
• If it does not start to act as proxy, it could be that your company is using Web proxy and SSL encryption and this is preventing communication between Printix Client and Printix Cloud.

If none of the above resolves the problem within 5 minutes, then please report the problem to our support, so we can help you.