You have set up print queues, and made them Active, so users can add these via the Printix Client. You have then deployed Printix Client on more computers, and suddenly new print queues starts to be listed in Printix Administrator. When you for example look at the ASD printer, it has four print queues. The first two print queues (Reception and Reception Stapler) you know of, and they are Active and installed on respectively 149 and 11 computers. The other two print queues you do not know of, and wonder why they are listed.

You do not know of the two print queues:

  • Reception (HP Officejet Color X555)
  • HP Officejet Color X555 PCL 6

No reason to panic. It is simply Printix, trying to put you, the administrator, in the driver seat with full transparency of what printers, print queues, and print drivers are in use and allow you to centrally manage the print infrastructure in a way that is not even possible with traditional on-premise print servers.

On each computer Printix Client registers any print queue it finds that points to a Printix managed printer, and reports this to the Printix Cloud, so it can be shown in Printix Administrator. These additionally found print queues are not marked as active, and therefore users will not be able to add these via the Printix Client.

Reception (HP Officejet Color X555) is installed on 3 computers. The print queue was initially setup to use a WSD port. Examples of print queue name formats:

  • hostname (model name)
    Example HP: Reception (HP Officejet Color X555)
  • model name (hostname)
    Example Lexmark: Lexmark X792 (ET0021B719COP)
  • hostname
    Example Lexmark: ET0021B719COP
  • model name
    Example Ricoh: RICOH Aficio SP C420DN

HP Officejet Color X555 PCL 6 is installed on 1 computer. The print queue was initially setup to use a Standard TCP/IP Port. The print queue is the name of the print driver:

  • print driver name
    Example: HP Officejet Color X555 PCL 6

Copy 1, Copy 2, … may appear at the at the end of the print queue name. This is appended by Windows to handle the case where a user has added a print queue with a name that was already in use on the computer.

  • printer name (Copy N)
    Example: HP Officejet Color X555 PCL 6 (Copy 1)

How to get rid of the additional print queues

You can choose to simply ignore these print queues. You can Filter with Active : No. You can also choose to Delete the print queues from the computers where they are installed and then eventually deleted them from the list in Printix Administrator. To find out which computer added the print queue, open the corresponding printer’s Printer properties page, and select the History tab. There you will seen an entry like this example:

  • Print queue Reception added for printer ASD by COMPIX

Please remember, that as soon as someone creates an own print queue that points to a Printix registered printer, then Printix Client will pick up on this and register the print queue in the Printix Cloud. If Convert print queues is checked, then Printix Client will convert the print queue and it will appear as managed.


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