9.1.1. Printix Go Epson supported MFPs

Last modified 2023/08/10.

Requirements

• As a general rule, Printix Go supports Epson MFPs that are compatible with Epson Open Platform (EOP) version 1.1.
• Open Platform must be activated. This is done via a product key based on the printer’s serial number.
• Printer’s date and time must match the local time.
• Printer administrator password must be set and cannot be blank.
• Printer’s DNS server must be configured.
• Computer with Printix Client must be online on the printer’s network during installation and use of Printix Go.

• In addition to the required internet endpoints these must also be unblocked to allow Printix Go to communication to Printix Cloud (how to test):
  • https://device-api.printix.net
  • https://on-device-api.printix.net
  • https://on-device-printer-sign-in.printix.net
  • https://on-device-printer-release-documents.printix.net
  • https://on-device-capture.printix.net

!Printix Go installation (including update and uninstall) will cause the Epson printer’s network interface to restart, leaving it disconnected from the network for about 1 minute.

Next steps

1. Verify that your printer is supported.
2. How to prepare Epson printer for Printix Go.
3. Install Printix Go.

*Upon entering a wrong ID code (and/or PIN code) during Sign in, the Epson printer will say: Please try to reload the page or contact your administrator.

DISCLAIMER

We make all attempts to keep the product compatibility information current. However, we make no warranties, express or implied, with respect to printer vendor’s products or the interoperation with Printix Go.

*Printers are supported even if the actual model name as shown in Printix Administrator and as product name on printer’s configuration and web (EWS) pages may differ from below. If in doubt about the model name, search on the number in the name (Example: WF-C17590).

• WorkForce Enterprise MFPs
• WorkForce Pro MFPs
• EcoTank Pro MFPs

WorkForce Enterprise MFPs

• WorkForce Enterprise AM-C4000
• WorkForce Enterprise AM-C5000
• WorkForce Enterprise AM-C6000
• WorkForce Enterprise WF-C17590 Series
• WorkForce Enterprise WF-C20590 Series
• WorkForce Enterprise WF-C20600 Series
• WorkForce Enterprise WF-C20750 Series
• WorkForce Enterprise WF-C21000 Series
• WorkForce Enterprise WF-M20590 Series
• WorkForce Enterprise WF-M21000 Series

WorkForce Pro MFPs

• WorkForce Pro WF-6590 Series
• WorkForce Pro WF-8590 Series
• WorkForce Pro WF-C5790 Series
• WorkForce Pro WF-C579R Series
• WorkForce Pro WF-C5890 Series
• WorkForce Pro WF-C8690 Series
• WorkForce Pro WF-C869R Series
• WorkForce Pro WF-C878R Series
• WorkForce Pro WF-C879R Series
• WorkForce Pro WF-M5799 Series
• WorkForce Pro WF-R5690 Series

EcoTank Pro MFPs

• EcoTank Pro ET-16680 Series
• EcoTank Pro ET-M16680 Series
• EcoTank Pro L15180 Series
• EcoTank Pro M15180 Series