Printix Administrator Manual
Table of Contents
Printix Administrator Manual
  • 1. Introduction
    • 1.1. Welcome
    • 1.2. About Printix
    • 1.3. Features
      • 1.3.1. Microsoft integration
      • 1.3.2. Google integration
    • 1.4. How it works
    • 1.5. Security and data protection
    • 1.6. Network ports
    • 1.7. Components
    • 1.8. Supported languages
    • 1.9. Requirements
      • 1.9.1. Web browser requirements
      • 1.9.2. Printer requirements
      • 1.9.3. Windows requirements
      • 1.9.4. Mac requirements
      • 1.9.5. Chrome requirements
      • 1.9.6. Android requirements
      • 1.9.7. iOS/iPadOS requirements
  • 2. Getting started
    • 2.1. Next steps
      • 2.1.1. Start a trial on a computer
      • 2.1.2. Migrate multiple sites to Printix Cloud
      • 2.1.3. Build a new site with Printix Cloud
      • 2.1.4. Migrate print server to Printix Cloud
    • 2.2. Understanding networks
      • 2.2.1. What is a network?
      • 2.2.2. Teach Printix about networks
    • 2.3. Enable BYOD
    • 2.4. Implementation guide
      • 2.4.1. Organization with multiple sites want to eliminate print servers
    • 2.5. Citrix and RDS
    • 2.6. Azure Virtual Desktop
    • 2.7. Universal Print by Microsoft
    • 2.8. Zero trust networks
    • 2.9. Printing with Printix
  • 3. Printix Administrator
    • 3.1. Dashboard
    • 3.2. Implementation assistant
    • 3.3. Sites
    • 3.4. Networks
      • 3.4.1. Unknown networks
      • 3.4.2. Network properties
        • 3.4.2.1. Computers
        • 3.4.2.2. Printers
      • 3.4.3. Gateway properties
        • 3.4.3.1. Computers
    • 3.5. Printers
      • 3.5.1. Unregistered printers
      • 3.5.2. Printer properties
        • 3.5.2.1. Print queues
        • 3.5.2.2. Printix Go
        • 3.5.2.3. Diagnostics
        • 3.5.2.4. History
    • 3.6. Print queues
      • 3.6.1. Print queue properties
        • 3.6.1.1. Groups
        • 3.6.1.2. Drivers
        • 3.6.1.3. Computers
    • 3.7. Users
      • 3.7.1. User properties
        • 3.7.1.1. Managed sites
        • 3.7.1.2. Groups
        • 3.7.1.3. History
    • 3.8. Computers
      • 3.8.1. Computer properties
        • 3.8.1.1. Groups
        • 3.8.1.2. Print queues
        • 3.8.1.3. Tasks
        • 3.8.1.4. Diagnostics
        • 3.8.1.5. History
    • 3.9. Groups
      • 3.9.1. Group properties
        • 3.9.1.1. Print queues
        • 3.9.1.2. Users
        • 3.9.1.3. Computers
    • 3.10. History
    • 3.11. Authentication
      • 3.11.1. Azure AD
      • 3.11.2. Google
      • 3.11.3. Okta
      • 3.11.4. OneLogin
      • 3.11.5. Active Directory
      • 3.11.6. Self-registration
    • 3.12. Subscription
      • 3.12.1. Transactions
      • 3.12.2. History
      • 3.12.3. Legal documents
    • 3.13. Settings
      • 3.13.1. Secure print
      • 3.13.2. Printix Go
        • 3.13.2.1. Go configuration
        • 3.13.2.2. Sign in profile
      • 3.13.3. Capture workflows
        • 3.13.3.1. Workflow properties
        • 3.13.3.2. Destination profiles
      • 3.13.4. Cloud storage
      • 3.13.5. Analytics
      • 3.13.6. Mobile print
      • 3.13.7. Home office
      • 3.13.8. SNMP
        • 3.13.8.1. SNMP configuration
    • 3.14. Software
    • 3.15. Support
  • 4. Roles
    • 4.1. System manager
    • 4.2. Site manager
    • 4.3. User
  • 5. Print drivers
    • 5.1. Universal print drivers
      • 5.1.1. Canon generic print driver
      • 5.1.2. HP universal print driver
      • 5.1.3. HP DesignJet universal print driver
      • 5.1.4. Konica Minolta universal print driver
      • 5.1.5. Kyocera classic universal print driver
      • 5.1.6. Lexmark universal print driver
      • 5.1.7. Ricoh universal print driver
      • 5.1.8. Toshiba universal print driver
      • 5.1.9. Xerox global print driver
  • 6. Printix Client
    • 6.1. Client menu
    • 6.2. See what’s printing
    • 6.3. Managed print queues
    • 6.4. Windows Registry settings overview
    • 6.5. How to enable use of HTTPS between Print Spooler and Printix Client
    • 6.6. How to discover printers by hostname
    • 6.7. Printix Client as kiosk
    • 6.8. Install Printix Client
      • 6.8.1. Install Printix Client for Windows
      • 6.8.2. Install Printix Client for Mac
    • 6.9. How and how often is Printix Client updated
  • 7. Printix Chromebook
    • 7.1. Install Printix Chromebook
    • 7.2. How to deploy Printix Chromebook
    • 7.3. How to print from Chrome
    • 7.4. How to get Printix Chromebook logs
  • 8. Printix App
    • 8.1. Azure AD conditional access
    • 8.2. App protection policy
  • 9. Printix Go
    • 9.1. Printix Go supported printers and MFPs
      • 9.1.1. Printix Go Epson supported MFPs
      • 9.1.2. Printix Go HP supported printers and MFPs
      • 9.1.3. Printix Go HP Workpath supported printers and MFPs
      • 9.1.4. Printix Go Konica Minolta supported printers and MFPs
      • 9.1.5. Printix Go Kyocera supported MFPs
      • 9.1.6. Printix Go Lexmark supported printers and MFPs
      • 9.1.7. Printix Go Ricoh supported printers and MFPs
      • 9.1.8. Printix Go Xerox supported printers and MFPs
    • 9.2. Card readers and cards
      • 9.2.1. Why card numbers are not imported
    • 9.3. Install Printix Go
    • 9.4. How to install Printix Go on multiple printers
    • 9.5. How to update Printix Go
    • 9.6. How to install Printix Capture
    • 9.7. How to sign in with ID code at the printer
    • 9.8. How to sign in with card at the printer
    • 9.9. How to release documents at the printer
    • 9.10. How to capture at the printer
    • 9.11. How to sign out
    • 9.12. How to register card
      • 9.12.1. How to register card without a phone
    • 9.13. How to manage cards
    • 9.14. How to reset ID code or PIN code
    • 9.15. How to see and reset ID code
    • 9.16. How to create and reset PIN code
    • 9.17. How to uninstall Printix Go
    • 9.18. How to uninstall Printix Go from multiple printers
    • 9.19. Printix Go Epson – How to
      • 9.19.1. How to prepare Epson printer for Printix Go
      • 9.19.2. How to install card reader on Epson printers
      • 9.19.3. How to use Printix Go on Epson printers
      • 9.19.4. How to set up scan to email on Epson printers
    • 9.20. Printix Go HP – How to
      • 9.20.1. How to use Printix Go on HP printers
      • 9.20.2. How to set inactivity timeout on HP printers
      • 9.20.3. How to set up scan settings on HP printers
      • 9.20.4. How to set up scan to email on HP printers
      • 9.20.5. How to remotely access control panel on HP printers
      • 9.20.6. How to reset to factory settings on HP printers
      • 9.20.7. How to install card reader on HP printers
      • 9.20.8. How to set up SSL/TLS communication on HP printers
      • 9.20.9. How to enable the HP Workpath platform
      • 9.20.10. How to install HP Workpath on printers through HP Command Center
      • 9.20.11. How to sign in as an administrator on HP Workpath printers
    • 9.21. Printix Go Konica Minolta – How to
      • 9.21.1. How to prepare Konica Minolta printer for Printix Go
      • 9.21.2. How to install card reader on Konica Minolta printers
      • 9.21.3. How to use Printix Go on Konica Minolta printers
      • 9.21.4. How to set up scan settings on Konica Minolta printers
      • 9.21.5. How to set up scan to email on Konica Minolta printers
      • 9.21.6. How to sign in as guest on Konica Minolta printers
      • 9.21.7. How to remotely access control panel on Konica Minolta printers
    • 9.22. Printix Go Kyocera – How to
      • 9.22.1. How to prepare Kyocera printer for Printix Go
      • 9.22.2. How to use Printix Go on Kyocera printers
      • 9.22.3. How to change the language of a Kyocera printer
      • 9.22.4. How to set inactivity timeout on Kyocera printers
      • 9.22.5. How to set up scan to email on Kyocera printers
      • 9.22.6. How to sign in as guest on Kyocera printers
      • 9.22.7. How to remotely access control panel on Kyocera printers
      • 9.22.8. How to set up SSL/TLS communication on Kyocera printers
    • 9.23. Printix Go Lexmark – How to
      • 9.23.1. How to prepare Lexmark printer for Printix Go
      • 9.23.2. How to use Printix Go on Lexmark printers
      • 9.23.3. How to set inactivity timeout on Lexmark printers
      • 9.23.4. How to set up scan to email on Lexmark printers
      • 9.23.5. How to remotely access control panel on Lexmark printers
      • 9.23.6. How to reset to factory settings on Lexmark printers
      • 9.23.7. How to find the card reader IDs on Lexmark printers
      • 9.23.8. How to get Lexmark logs
    • 9.24. Printix Go Ricoh – How to
      • 9.24.1. How to use Printix Go on Ricoh printers
      • 9.24.2. How to set up scan settings on Ricoh printers
      • 9.24.3. How to set up scan to email on Ricoh printers
      • 9.24.4. How to install card reader on Ricoh printers
      • 9.24.5. How to set up SSL/TLS communication on Ricoh printers
      • 9.24.6. How to set the web server password on Ricoh printers
      • 9.24.7. How to disable central management on Ricoh printers
      • 9.24.8. How to sign in as machine administrator on Ricoh printers
      • 9.24.9. How to sign in as guest on Ricoh printers
      • 9.24.10. How to remotely access control panel on Ricoh printers
      • 9.24.11. How to get logs from Ricoh printers
    • 9.25. Printix Go Xerox – How to
      • 9.25.1. How to prepare Xerox printer for Printix Go
      • 9.25.2. How to use Printix Go on Xerox printers
      • 9.25.3. How to configure SNMPv1/v2 on Xerox printers
      • 9.25.4. How to install card reader on Xerox printers
      • 9.25.5. How to set up scan to email on Xerox printers
      • 9.25.6. How to set inactivity timeout on Xerox printers
      • 9.25.7. How to sign in as machine administrator on Xerox printers
      • 9.25.8. How to remotely access control panel on Xerox printers
  • 10. Printix Redirector
    • 10.1. Enable third-party Pull printing
    • 10.2. Enable USB printing
  • 11. Printix Configurator
    • 11.1. How to add a gateway to an existing network
    • 11.2. How to add a printer
    • 11.3. How to add print queues to computers with Printix Configurator
  • 12. Product Support
    • 12.1. How to sign in and check status of your requests
    • 12.2. How to subscribe to announcements
    • 12.3. How to subscribe to changelogs
  • 13. How to
    • 13.1. How to sign in
    • 13.2. How to reset password
    • 13.3. How to add or change credit card
    • 13.4. How to change who receives subscription emails
    • 13.5. How to cancel subscription
    • 13.6. How to move your subscription to a Printix partner
    • 13.7. How to change language
    • 13.8. How to have your web browser translate Printix manuals
    • 13.9. How to open Printix Administrator
    • 13.10. How to open Printix Client
    • 13.11. How to open the printer’s web page
    • 13.12. How to add printers
    • 13.13. How to test if a printer can be reached
    • 13.14. How to give a printer a static IP address
    • 13.15. How to discover printers
    • 13.16. How to add a SNMPv1 configuration
    • 13.17. How to add a SNMPv3 configuration
    • 13.18. How to add an EFI Fiery printer
    • 13.19. How to create print queues
    • 13.20. How to activate a printer queue
    • 13.21. How to automatically add and remove print queues
    • 13.22. How to add print queues to computer
    • 13.23. How to add print queue to computers
    • 13.24. How to test conversion of print queues on a single computer
    • 13.25. How to change print driver
    • 13.26. How to add a print driver
    • 13.27. How to see uploaded print drivers
    • 13.28. How to work with print driver configurations
    • 13.29. How to add a new print driver configuration on Mac
    • 13.30. How to distribute print queue configuration
    • 13.31. How to update print queues on computers
    • 13.32. How to create anywhere print queue
    • 13.33. How to configure anywhere print queue to use universal print driver
    • 13.34. How to search for printers
    • 13.35. How to use view mode on the Printers page
    • 13.36. How to print printer ID sign
    • 13.37. How to scan QR codes
    • 13.38. How to scan NFC tag
    • 13.39. How to register printer with NFC tag
    • 13.40. How to set default printer
    • 13.41. How to print from home office
    • 13.42. How to print 2-sided by default
    • 13.43. How to print in black by default
    • 13.44. How to control if anywhere documents should come out in color or black
    • 13.45. How to increase secure printing
    • 13.46. How to enable secure print
    • 13.47. How to enable print later
    • 13.48. How to enable print anywhere
    • 13.49. How to enable processing of PDF documents
    • 13.50. How to enable mobile print
    • 13.51. How to add secure print to Universal Print
    • 13.52. How to use Single Sign-On with Ricoh Adaptable Authentication API
    • 13.53. How to use Single Sign-On with Kofax AutoStore
    • 13.54. How to use Single Sign-On with Kofax TotalAgility
    • 13.55. How to print from Kofax Output Manager
    • 13.56. How to replace a printer
    • 13.57. How to remove printers
    • 13.58. How to remove print drivers
    • 13.59. How to install print drivers that are not signed by Microsoft
    • 13.60. How to add users
    • 13.61. How to enable Azure authentication
    • 13.62. How to enable Google authentication
    • 13.63. How to enable Okta authentication
    • 13.64. How to enable OneLogin authentication
    • 13.65. How to enable Active Directory authentication
    • 13.66. How to enable self-registration
    • 13.67. How to remove sign in with email
    • 13.68. How to add guest users to Azure AD
    • 13.69. How to add multiple Azure AD directories
    • 13.70. How to switch Azure AD directory
    • 13.71. How to change the role of a user
    • 13.72. How to search for users
    • 13.73. How to deploy Printix Client
    • 13.74. How to deploy Printix Client with Microsoft Endpoint Manager
    • 13.75. How to deploy Printix Client for Mac with Microsoft Endpoint Manager
    • 13.76. How to deploy Printix Client for Mac with Jamf Pro
    • 13.77. How to deploy Printix Client for Mac with Addigy
    • 13.78. How to include Printix Client in a managed image
    • 13.79. How to deploy Printix App for Android with Microsoft Endpoint Manager
    • 13.80. How to deploy Printix App for iOS/iPadOS with Microsoft Endpoint Manager
    • 13.81. How to search for computers
    • 13.82. How to work with sites
    • 13.83. How to add a site manager group to a folder or site
    • 13.84. How to remove a site manager group from a site
    • 13.85. How to add a network
    • 13.86. How to modify network name
    • 13.87. How to add an unknown network to a network
    • 13.88. How to add a gateway to a network
    • 13.89. How to delete a gateway from a network
    • 13.90. How to merge networks
    • 13.91. How to enable printing via the cloud
    • 13.92. How to work with groups
    • 13.93. How to enable Azure AD groups
    • 13.94. How to enable Google groups
    • 13.95. How to add groups to a print queue
    • 13.96. How to add print queues to a group
    • 13.97. How to get started with capture and workflow
    • 13.98. How to create a workflow for email
    • 13.99. How to create a workflow for Microsoft OneDrive
    • 13.100. How to create a workflow for Microsoft SharePoint Online
    • 13.101. How to activate a workflow
    • 13.102. How to make a workflow available to selected groups
    • 13.103. How to grant access to Microsoft OneDrive
    • 13.104. How to grant access to Microsoft SharePoint Online
    • 13.105. How to add Azure Blob Storage
    • 13.106. How to set up Azure Blob Storage CORS
    • 13.107. How to add Google Cloud Storage
      • 13.108. How to set up analytics
      • 13.109. How to set up Power BI
      • 13.110. How to publish to Power BI on the web
      • 13.111. How to interact with the Printix Power BI report
      • 13.112. How to see what happened
      • 13.113. How to stop and start Printix Service
      • 13.114. How to see the version of Printix Client
      • 13.115. How to start the Print Spooler
      • 13.116. How to uninstall Printix Client
      • 13.117. How to submit a support request
      • 13.118. How to do a network trace
      • 13.119. How to get Printix App logs
      • 13.120. How to get Windows logs
      • 13.121. How to get Mac logs
      • 13.122. How to get Printix Client logs
    • 14. FAQ
      • 14.1. Why subscribe to Printix?
      • 14.2. What is the Printix Anywhere printer?
      • 14.3. How secure is Printix printing?
      • 14.4. What if the Internet connection is lost?
      • 14.5. Why are printers named ASD, BNM, … ?
      • 14.6. Why are there additional print queues?
      • 14.7. I started a trial at home, but why does it not work at my company?
      • 14.8. Are documents printed in the order they were submitted?
      • 14.9. What happens when I install Printix Client?
      • 14.10. What happens if users uninstall Printix Client?
      • 14.11. Why does a group have no or missing users?
      • 14.12. Can I use label printers?
    • 15. Troubleshooting
      • 15.1. Sign in issues
        • 15.1.1. I can not sign in to Printix Administrator
        • 15.1.2. Your sign-in was successful but does not meet the criteria to access this resource
        • 15.1.3. Sign in to Printix App does not allow username and password to be entered
        • 15.1.4. Not signed in after sign in to Printix Client
        • 15.1.5. Loops back to Sign in page
        • 15.1.6. Sign in is not automatic first time on Azure AD joined computer
        • 15.1.7. Sign in page shows: Website not found
        • 15.1.8. Printix Client icon does not appear
      • 15.2. Print issues
        • 15.2.1. When I want to release a document, it says: Document is unavailable
        • 15.2.2. When I release a document, it says: Working on it
        • 15.2.3. The submitted document does not appear in Printix App
        • 15.2.4. Printix App says: Document release is not possible at the moment due to system error
        • 15.2.5. Printix App says: Internal error
        • 15.2.6. The submitted document does not get printed
        • 15.2.7. Data light on the printer flashes, but nothing is printed
        • 15.2.8. Document is empty
      • 15.3. Add printer issues
        • 15.3.1. Firewall blocks download of print driver
        • 15.3.2. Device setup in progress
        • 15.3.3. Computer failed to install print driver: -2,147,467,259
      • 15.4. Printix Go issues
        • 15.4.1. Printix Go troubleshooting
        • 15.4.2. How to test communication to Printix Cloud from the printer
        • 15.4.3. How to troubleshoot scan to email
        • 15.4.4. How to investigate Printix Go screen layout issues
    • 16. Error messages
      • 16.1. No Printix Client acts as proxy on this network
      • 16.2. Unable to perform action while Printix Client is on an unknown network
      • 16.3. Connecting to service
      • 16.4. No printer port selected on Windows
      • 16.5. An error occurred
      • 16.6. Item does not exist
      • 16.7. User already exists
      • 16.8. User does not exist
      • 16.9. Username or password is wrong
      • 16.10. Email already exists
      • 16.11. Email domain is not allowed
      • 16.12. Email invite has already been used or is expired
      • 16.13. No connection to Active Directory server
      • 16.14. No connection to Azure AD
      • 16.15. ID provider not found
      • 16.16. ID provider does not match
      • 16.17. Permission denied
      • 16.18. Wrong ID code
      • 16.19. Wrong PIN code
      • 16.20. No printers to add
      • 16.21. Found no printers compatible with your computer
      • 16.22. Printer already exists
      • 16.23. Printer registration issues
        • 16.23.1. Discover printers does not find printer
        • 16.23.2. Not responding
        • 16.23.3. This is not a printer
        • 16.23.4. Missing printer information
        • 16.23.5. Missing print driver
        • 16.23.6. Fetching data
        • 16.23.7. Unknown model name
        • 16.23.8. Unknown reason
        • 16.23.9. Timeout
      • 16.24. Capture issues
        • 16.24.1. Email is too large
        • 16.24.2. Image is too large
        • 16.24.3. Capture failed (Scan). Reason: Transfer failed to computer
      • 16.25. Restriction for modifying multiple items exceeded
      • 16.26. Tenant already exists
      • 16.27. Tenant does not exist
    Download as PDF

    9.20. Printix Go HP – How to

    How to sections for HP:

    • How to use Printix Go on HP printers
    • How to set inactivity timeout on HP printers
    • How to set up scan settings on HP printers
    • How to set up scan to email on HP printers
    • How to remotely access control panel on HP printers
    • How to reset to factory settings on HP printers
    • How to install card reader on HP printers
    • How to set up SSL/TLS communication on HP printers
    • How to enable the HP Workpath platform
    • How to install HP Workpath on printers through HP Command Center
    • How to sign in as an administrator on HP Workpath printers

    See also:

    • Printix Go troubleshooting
    9.19.4. How to set up scan to email on Epson printers
    9.20.1. How to use Printix Go on HP printers

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