9.1. Printix Go supported printers and MFPs

Printix Go is available for these vendors:

• Epson
• HP
• HP Workpath (Coming)
• Konica Minolta
• Kyocera (Coming)
• Lexmark
• Ricoh
• Xerox

Features

• Present card to Sign in at printer to release documents.
• Control access to multifunction printer (MFP) functions: Copy, Copy in color, Email, Scan, …
• Increase security with PIN code (4-digit) for two-factor authentication.
• Alternatively sign in without card by entering ID code and PIN code on the printer’s touchscreen control panel.
• Use existing or new card readers.
• Self-service card registration and management.

[1] Konica Minolta: Printers may require installation of card reader driver.
[2] Konica Minolta: Users can sign in as guest to use functions not locked by Access control.
[3] Lexmark: Printix may have issues registering card readers if Keyboard Emulation Reader Driver is installed on the printer. Seen with Elatec (VID 0×09D8, PID 0×0410).
[4] Lexmark: Access control need to be configured via the printer’s web page.
[5] Ricoh: Users can sign in as guest to use functions not locked by Access control.
[6] Xerox: Xerox VersaLink requires installation of the Xerox USB Card Reader.

Requirements

• Printer administrator password must be set and can not be blank on the printer.
• Printer’s DNS server must be configured.
• It is generally recommended to use the latest printer firmware version.
• Additional URLs must be unblocked to allow Printix Go to communication to Printix Cloud (how to test):
  • https://device-api.printix.net
  • https://on-device-api.printix.net
  • https://on-device-printer-sign-in.printix.net
  • https://on-device-printer-release-documents.printix.net
  • https://on-device-capture.printix.net

[1] Epson: Printer will say ‘NO ACTIVE WS’. If you sign in anyway you will get a 401 error. If you present card, nothing happens.
[2] HP: If you sign in printer will say ‘NO ACTIVE WS’. If you sign in anyway you will get a wrong auth context error. If you present card, nothing happens.
[3] Konica Minolta: Can be used in Europe and US only. Please contact us if you need it in other regions and let us know the country (new solution key required from Konica Minolta). Important to prepare the printer in regards to SSL/TLS, Web browser and OpenAPI.
[4] Konica Minolta: Printer will say ‘NO ACTIVE WS’. If you sign in anyway you will get a wrong auth context error. If you present card, screen blinks and returns to sign in page.
[5] Lexmark: Printer will say ‘NO ACTIVE WS’. If you sign in anyway you will get a wrong auth context error. If you present card, sign in works, but when you select Print then printer will say ‘NO ACTIVE WS’.
[6] Ricoh: SSL/TLS must be enabled for IPv4 on the printer and communication must be set to Ciphertext/Cleartext. For Ricoh SOP printers Generation 2 web server password must be the default password.
[7] Ricoh: Printer will say ‘NO ACTIVE WS’. If you present card, sign in works, but when you select Print you are returned to the sign in page.
[8] Xerox: The Sign in profile must reference a SNMPv1 configuration where the Set Community Name specified in the selected SNMPv1 configuration MUST match the Community Name Read/Write configured as part of SNMPv1/v2 on the printer.
[9] Xerox: If you sign in print will timeout and say ‘Could not login’. If you present card, nothing happens.

See also:

• Printix Go issues

About the URLs device-api.printix.net and on-device-api.printix.net

Printix will be transitioning from using the URL device-api.printix to on-device-api.printix.net. This transition will happen according to the below: