9.1. Printix Go supported printers and MFPs

Printix Go is available for these vendors:

• Epson
• HP
• HP Workpath
• Konica Minolta
• Kyocera
• Lexmark
• Ricoh
• Xerox

Features

• Present card to Sign in at the printer to release documents.
• Printix functions: Print (release documents). Capture (deliver scanned documents to your selected workflow destination).
• Control access to multifunction printer (MFP) functions: Copy, Copy in color, Email, Scan, …
• Increase security with PIN code (4-digit) for two-factor authentication.
• Alternatively, sign in without card by entering ID code and PIN code on the printer’s touchscreen control panel.
• Use existing or new card readers.
• Self-service card registration and management.

[1] HP and HP Workpath: Users cannot sign in with card while a native printer function, like Copy, is in use.
[2] Konica Minolta: Printers may require installation of card reader driver.
[3] Konica Minolta: Users can sign in as guest to use functions not locked by Access control.
[4] Kyocera: Users can sign in as guest to use functions not locked by Access control.
[5] Lexmark: Printix may have issues registering card readers if Keyboard Emulation Reader Driver is installed on the printer. Seen with Elatec (VID 0×09D8, PID 0×0410).
[6] Lexmark: Access control need to be configured via the printer’s web page.
[7] Ricoh: Users can sign in as guest to use functions not locked by Access control.
[8] Xerox: Xerox VersaLink requires installation of the Xerox USB Card Reader.

Requirements

• Printer administrator password must be set and can not be blank on the printer.
• Printer’s DNS server must be configured.
• It is generally recommended to use the latest printer firmware version.
• In addition to the required internet endpoints these must also be unblocked to allow Printix Go to communication to Printix Cloud (how to test):
  • https://device-api.printix.net
  • https://on-device-api.printix.net
  • https://on-device-printer-sign-in.printix.net
  • https://on-device-printer-release-documents.printix.net
  • https://on-device-capture.printix.net

[1] Epson: Printer will say ‘NO ACTIVE WS’. If you sign in anyway, you will get a 401 error. If you present card, nothing happens.
[2] HP: If you sign in, printer will say ‘NO ACTIVE WS’. If you sign in anyway, you will get a wrong auth context error. If you present card, nothing happens.
[3] HP Workpath: First install Printix Go through the HP Command Center, then install Printix Go through the Printix Administrator to configure it to work with your Printix Home.
[4] Konica Minolta: Can be used in Europe and US only. Please contact us if you need it in other regions and let us know the country (new solution key required from Konica Minolta). Important to prepare the printer in regards to SSL/TLS, Web browser and OpenAPI.
[5] Konica Minolta: Printer will say ‘NO ACTIVE WS’. If you sign in anyway, you will get a wrong auth context error. If you present card, screen blinks and returns to sign in page.
[6] Kyocera: First install Printix Go through the KYOCERA Net Viewer, then install Printix Go through the Printix Administrator to configure it to work with your Printix Home.
[7] Lexmark: Printer will say ‘NO ACTIVE WS’. If you sign in anyway, you will get a wrong auth context error. If you present card, sign in works, but when you select Print, then printer will say ‘NO ACTIVE WS’.
[8] Ricoh: SSL/TLS must be enabled for IPv4 on the printer and communication must be set to Ciphertext/Cleartext. For Ricoh SOP printers Generation 2 web server password must be the default password.
[9a] Ricoh: Computer with Printix Client for Windows must be online on the printer’s network during install, update and uninstall of Printix Go Ricoh. Printix Client for Mac does not support install, update and uninstall of Printix Go Ricoh.
[9b] Ricoh: Printer will say ‘NO ACTIVE WS’. If you present card, sign in works, but when you select Print, you are returned to the sign in page.
[10] Xerox: The Sign in profile must reference a SNMPv1 configuration where the Set Community Name specified in the selected SNMPv1 configuration MUST match the Community Name Read/Write configured as part of SNMPv1/v2 on the printer.
[11] Xerox: If you sign in, print will timeout and say ‘Could not login’. If you present card, nothing happens.

See also:

• Printix Go issues

About the internet endpoints device-api.printix.net and on-device-api.printix.net

Printix will be transitioning from using the internet endpoint device-api.printix to on-device-api.printix.net. This transition will happen according to the below: