Printix Go supported printers and MFPs - Printix Administrator Manual

1. Introduction
- 1.1. Welcome
- 1.2. About Printix
- 1.3. Features
  - 1.3.1. Microsoft integration
  - 1.3.2. Google integration
- 1.4. How it works
- 1.5. Security and data protection
- 1.6. Network ports
- 1.7. Components
- 1.8. Supported languages
- 1.9. Requirements
2. Getting started
- 2.1. Next steps
- 2.2. Understanding networks
  - 2.2.1. What is a network?
  - 2.2.2. Teach Printix about networks
- 2.3. Enable BYOD
- 2.4. Implementation guide
  - 2.4.1. Organization with multiple sites want to eliminate print servers
- 2.5. Citrix and RDS
- 2.6. Azure Virtual Desktop
- 2.7. Universal Print by Microsoft
- 2.8. Zero trust networks
- 2.9. Printing with Printix
3. Printix Administrator
- 3.1. Dashboard
- 3.2. Implementation assistant
- 3.3. Sites
- 3.4. Networks
- 3.5. Printers
  - 3.5.1. Unregistered printers
  - 3.5.2. Printer properties
- 3.6. Print queues
  - 3.6.1. Print queue properties
- 3.7. Users
  - 3.7.1. User properties
    - 3.7.1.1. Groups
    - 3.7.1.2. History
- 3.8. Computers
  - 3.8.1. Computer properties
- 3.9. Groups
  - 3.9.1. Group properties
- 3.10. History
- 3.11. Authentication
- 3.12. Subscription
- 3.13. Settings
- 3.14. Software
- 3.15. Support
4. Roles
- 4.1. System manager
- 4.2. Site manager
- 4.3. User
5. Print drivers
- 5.1. Universal print drivers
6. Printix Client
- 6.1. Client menu
- 6.2. See what’s printing
- 6.3. Managed print queues
- 6.4. Printix Client as kiosk
- 6.5. Install Printix Client
  - 6.5.1. Install Printix Client for Windows
  - 6.5.2. Install Printix Client for Mac
7. Printix Chromebook
- 7.1. Install Printix Chromebook
- 7.2. How to deploy Printix Chromebook
- 7.3. How to print from Chrome
- 7.4. How to get Printix Chromebook logs
8. Printix App
- 8.1. Azure AD conditional access
- 8.2. App protection policy
9. Printix Go
- 9.1. Printix Go supported printers and MFPs
  - 9.1.1. Printix Go Epson supported MFPs
  - 9.1.2. Printix Go HP supported printers and MFPs
  - 9.1.3. Printix Go Konica Minolta supported MFPs
  - 9.1.4. Printix Go Lexmark supported printers and MFPs
  - 9.1.5. Printix Go Ricoh supported printers and MFPs
- 9.2. Card readers and cards
  - 9.2.1. Why card numbers are not imported
- 9.3. Install Printix Go
- 9.4. How to install Printix Go on multiple printers
- 9.5. How to update Printix Go
- 9.6. How to control access to printer functions
- 9.7. How to sign in with ID code at printer
- 9.8. How to sign in with card at printer
- 9.9. How to release documents at printer
- 9.10. How to register card
  - 9.10.1. How to register card without a phone
- 9.11. How to manage cards
- 9.12. How to sign out
- 9.13. How to reset ID code or PIN code
- 9.14. How to see and reset ID code
- 9.15. How to create and reset PIN code
- 9.16. How to uninstall Printix Go
- 9.17. Printix Go Epson – How to
  - 9.17.1. How to prepare Epson printer for Printix Go
  - 9.17.2. How to install card reader on Epson printers
  - 9.17.3. How to setup scan to email on Epson printers
- 9.18. Printix Go HP – How to
  - 9.18.1. How to set inactivity timeout on HP printers
  - 9.18.2. How to set up scan to email on HP printers
  - 9.18.3. How to reset to factory settings on HP printers
  - 9.18.4. How to install card reader on HP printers
- 9.19. Printix Go Konica Minolta – How to
  - 9.19.1. How to prepare Konica Minolta printer for Printix Go
  - 9.19.2. How to install card reader on Konica Minolta printers
  - 9.19.3. How to set up scan to email on Konica Minolta printers
- 9.20. Printix Go Lexmark – How to
  - 9.20.1. How to prepare Lexmark printer for Printix Go
  - 9.20.2. How to configure access control on Lexmark printers
  - 9.20.3. How to set inactivity timeout on Lexmark printers
  - 9.20.4. How to setup scan to email on Lexmark printers
  - 9.20.5. How to reset to factory settings on Lexmark printers
  - 9.20.6. How to find the card reader IDs on Lexmark printers
  - 9.20.7. How to get Lexmark logs
- 9.21. Printix Go Ricoh – How to
  - 9.21.1. How to setup scan to email on Ricoh printers
  - 9.21.2. How to install card reader on Ricoh printers
  - 9.21.3. How to setup SSL/TLS communication on Ricoh printers
  - 9.21.4. How to set the web server password on Ricoh printers
  - 9.21.5. How to test communication to Printix Cloud on Ricoh printers
  - 9.21.6. How to sign in as machine administrator on Ricoh printers
  - 9.21.7. How to get logs from Ricoh printers
10. Printix Redirector
- 10.1. Enable third-party Pull printing
- 10.2. Enable USB printing
11. Printix Configurator
- 11.1. How to add a gateway to an existing network
- 11.2. How to add a printer
12. Product Support
- 12.1. How to subscribe to announcements
- 12.2. How to subscribe to changelogs
13. How to
- 13.1. How to sign in
- 13.2. How to reset password
- 13.3. How to add or change credit card
- 13.4. How to change who receives subscription emails
- 13.5. How to cancel subscription
- 13.6. How to change language
- 13.7. How to have your web browser translate Printix manuals
- 13.8. How to open Printix Administrator
- 13.9. How to open Printix Client
- 13.10. How to add printers
- 13.11. How to test if a printer can be reached
- 13.12. How to give a printer a static IP address
- 13.13. How to discover printers
- 13.14. How to add a SNMPv1 configuration
- 13.15. How to add a SNMPv3 configuration
- 13.16. How to add an EFI Fiery printer
- 13.17. How to create print queues
- 13.18. How to activate a printer queue
- 13.19. How to automatically add and remove print queues
- 13.20. How to add print queues to computer
- 13.21. How to add print queue to computers
- 13.22. How to test conversion of print queues on a single computer
- 13.23. How to change print driver
- 13.24. How to add a print driver
- 13.25. How to see uploaded print drivers
- 13.26. How to work with print driver configurations
- 13.27. How to add a new print driver configuration on Mac
- 13.28. How to distribute print queue configuration
- 13.29. How to update print queues on computers
- 13.30. How to create anywhere print queue
- 13.31. How to configure anywhere print queue to use universal print driver
- 13.32. How to search for printers
- 13.33. How to use view mode on the Printers page
- 13.34. How to print printer ID sign
- 13.35. How to scan QR codes
- 13.36. How to scan NFC tag
- 13.37. How to register printer with NFC tag
- 13.38. How to set default printer
- 13.39. How to print from home office
- 13.40. How to print 2-sided by default
- 13.41. How to print in black by default
- 13.42. How to control if anywhere documents should come out in color or black
- 13.43. How to increase secure printing
- 13.44. How to enable secure print
- 13.45. How to enable print later
- 13.46. How to enable print anywhere
- 13.47. How to enable processing of PDF documents
- 13.48. How to enable mobile print
- 13.49. How to add secure print to Universal Print
- 13.50. How to print from Kofax Output Manager
- 13.51. How to replace a printer
- 13.52. How to remove printers
- 13.53. How to remove print drivers
- 13.54. How to install print drivers that are not signed by Microsoft
- 13.55. How to add users
- 13.56. How to enable Azure authentication
- 13.57. How to enable Google authentication
- 13.58. How to enable Okta authentication
- 13.59. How to enable OneLogin authentication
- 13.60. How to enable Active Directory authentication
- 13.61. How to enable self-registration
- 13.62. How to remove sign in with email
- 13.63. How to add guest users to Azure AD
- 13.64. How to add multiple Azure AD directories
- 13.65. How to switch Azure AD directory
- 13.66. How to change the role of a user
- 13.67. How to search for users
- 13.68. How to deploy Printix Client
- 13.69. How to deploy Printix Client with Microsoft Endpoint Manager
- 13.70. How to deploy Printix Client for Mac with Microsoft Endpoint Manager
- 13.71. How to deploy Printix Client for Mac with Jamf Pro
- 13.72. How to include Printix Client in a managed image
- 13.73. How to deploy Printix App for Android with Microsoft Endpoint Manager
- 13.74. How to deploy Printix App for iOS/iPadOS with Microsoft Endpoint Manager
- 13.75. How to search for computers
- 13.76. How to work with sites
- 13.77. How to add a site manager group to a site
- 13.78. How to remove a site manager group from a site
- 13.79. How to add a network
- 13.80. How to modify network name
- 13.81. How to add an unknown network to a network
- 13.82. How to add a gateway to a network
- 13.83. How to delete a gateway from a network
- 13.84. How to merge networks
- 13.85. How to enable printing via the cloud
- 13.86. How to work with groups
- 13.87. How to enable Azure AD groups
- 13.88. How to enable Google groups
- 13.89. How to add groups to a print queue
- 13.90. How to add print queues to a group
- 13.91. How to add Azure Blob Storage
- 13.92. How to add Google Cloud Storage
- 13.93. How to set up analytics
- 13.94. How to set up Power BI
- 13.95. How to publish to Power BI on the web
- 13.96. How to interact with the Printix Power BI report
- 13.97. How to see what happened
- 13.98. How to stop and start Printix Service
- 13.99. How to start the Print Spooler
- 13.100. How to uninstall Printix Client
- 13.101. How to see the version of Printix Client
- 13.102. How to submit a support request
- 13.103. How to do a network trace
- 13.104. How to get Printix App logs
- 13.105. How to get Windows logs
- 13.106. How to get Printix Client logs
14. FAQ
- 14.1. Why subscribe to Printix?
- 14.2. What is the Printix Anywhere printer?
- 14.3. How secure is Printix printing?
- 14.4. What if the Internet connection is lost?
- 14.5. Why are printers named ASD, BNM, … ?
- 14.6. Why are there additional print queues?
- 14.7. I started a trial at home, but why does it not work at my company?
- 14.8. Are documents printed in the order they were submitted?
- 14.9. What happens when I install Printix Client?
- 14.10. What happens if users uninstall Printix Client?
- 14.11. Why does a group have no or missing users?
- 14.12. Can I use label printers?
15. Troubleshooting
- 15.1. Sign in issues
- 15.2. Print issues
- 15.3. Add printer issues
- 15.4. Printix Go issues
  - 15.4.1. Printix Go troubleshooting
  - 15.4.2. How to troubleshoot scan to email
16. Error messages
- 16.1. No Printix Client acts as proxy on this network
- 16.2. Unable to perform action while Printix Client is on an unknown network
- 16.3. Connecting to service
- 16.4. No printer port selected on Windows
- 16.5. An error occurred
- 16.6. Item does not exist
- 16.7. User already exists
- 16.8. User does not exist
- 16.9. Username or password is wrong
- 16.10. Email already exists
- 16.11. Email domain is not allowed
- 16.12. Email invite has already been used or is expired
- 16.13. No connection to Active Directory server
- 16.14. No connection to Azure AD
- 16.15. ID provider not found
- 16.16. ID provider does not match
- 16.17. Permission denied
- 16.18. No printers to add
- 16.19. Found no printers compatible with your computer
- 16.20. Printer already exists
- 16.21. Printer registration issues
  - 16.21.1. Discover printers does not find printer
  - 16.21.2. Not responding
  - 16.21.3. This is not a printer
  - 16.21.4. Missing printer information
  - 16.21.5. Missing print driver
  - 16.21.6. Fetching data
  - 16.21.7. Unknown model name
  - 16.21.8. Unknown reason
  - 16.21.9. Timeout
- 16.22. Restriction for modifying multiple items exceeded
- 16.23. Tenant already exists
- 16.24. Tenant does not exist

Printix Go is available for these vendors:

Overview of features

Vendor	Sign in with card	Access control	Scan to email
Epson	Yes	Per function	From is prefilled
HP	Yes	Per function	To and From is prefilled
Konica Minolta	Coming	Sign in required to use any function	To and From is prefilled
Lexmark	Yes	Per function [1]	To and From is prefilled
Ricoh	Yes	Sign in required to use any function	To and From is prefilled

[1] On Lexmark printers Access control need to be configured via the printer’s web page.

9. Printix Go

9.1.1. Printix Go Epson supported MFPs

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9.1. Printix Go supported printers and MFPs

Overview of features

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