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General

Verify sign in profile failed

The username and password specified in the sign in profile does not match that of the printer. Or no password has been set on the printer.

RESOLUTION: Set password on the printer and make sure it matches the sign in profile.

Sign in to printer failed

The username and password specified in the sign in profile does not match that of the printer. Or no password has been set on the printer.

RESOLUTION: Set password on the printer and make sure it matches the sign in profile.

No Printix Client acts as proxy on this network

There is no Printix Client on this network to facilitate the communication from Printix Cloud to the printer.

RESOLUTION: Bring a computer with Printix Client online on the printer’s network.

Changed Go configuration does not take effect

If you change or modify a Go configuration, it will not take effect on the printer until you apply the changes to the printer.

RESOLUTION: To apply the changes you must Update the Go configuration on the printer.

Printix Go install status says failed

On the Printix Go tab on the Printer properties page the install Status says failed.

RESOLUTION: Update the printer firmware to the latest version and try again.

HP

HP Access Control web page settings discrepancy

If you sign in to the HP printer’s web page, select Security and then select Access Control, you will see the text:

  • Some security settings on this page are unavailable because they are managed by Printix Go.

This means, that the settings shown on the HP printer’s web page, are not necessarily reflecting what is being applied via the Printix Go configuration. The printer’s touchscreen control panel, should reflect what has been configured with Printix Go.

HP printer says: The item is restricted

On the HP printer when you try to sign in you get the error message “The item is restricted. Try using another account, or contact the system administrator or the person who set up the product”.

RESOLUTION: Please refer to How to get Application ID from a Printix Go HP printer and then submit a support request.

HP printer says: Sign-in failed. The default sign-in method (Printix) is currently unavailable…

On the HP printer when you select an application you get the error message “The default sign-in method (Printix) is currently unavailable. Choose an alternate method and sign in again”. This can be caused by the printer’s date, time and time zone not being set correctly. It is particularly important to set this correctly of a reset to factory settings. If the date and time is off the certificates does not work. Another possibility is that the printer’s default gateway is not set correctly and therefore blocks communication to the Printix Client/Printix Cloud.

RESOLUTION: Set the correct date and check that the default gateway is correct.

Konica Minolta

Konica Minolta printer says: Error: 500

On the Konica Minolta printer when you Sign in you get the message “500 Internal Server Error”. Printix Administrator may show the message: “Can not be done while someone is also signed in on the printer’s web page”.

RESOLUTION: This will happen if an administrator is signed in to the printer’s web page at the same time. Wait until the administrator is signed out and try again after another 60 seconds (the printer’s inactivity timeout).

Konica Minolta printer will not install

This can happen if the prerequisites are not met. To help you troubleshoot further open the History tab on the Printer properties page and look for items that may have failed.

Examples:

  • WebBrowser should be enabled
  • OpenAPI enabled
  • OpenAPI ‘SSL only’ enabled
  • OpenAPI SSL port is 50003
  • OpenAPI ‘Setup v5.1’ available

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