Computers will silently update themselves to the latest approved version listed on the Software page. Upon regular intervals and at restart PrintixService.exe checks for availability of a newer version and if there is one, it will download it from software.printix.net and silently install on top of itself. PrintixService.exe runs under the system account. Whenever we make available a new Printix Client version to a customer, the computers will update within 1-2 hours or as they come online. However, sometimes updates of Printix Client may happen at a slower pace.
Customers are typically updated 1-3 times a year. A new version of Printix Client is typically deployed to customers in stages:
- First Printix Client is deployed to new customers only and perhaps selected partners or customers who need new features and/or fixes.
- Gradually we will update remaining customers, as we grow confidence in the version. The whole deployment may span several months but can also be faster if the fixes are critical.
If you have submitted a support request that requires a new version of Printix Client, we may first supply that version to you via a download link, so it can be installed on selected computers to verify the resolution to the issue. If you accept, we can proceed and make Printix Client available to your Printix Home on the Software page where you can also see the version.