Advanced troubleshooting may involve our support asking for network trace of the communication between the computer printing and the printer. The instructions below is for use with software Wireshark.

  • Wireshark can be downloaded from
  • The software should be installed on the computer that prints and the computer should be on the same network as the printer.
  1. Download and install Wireshark on the computer.
  2. Start Wireshark and select the network interfaces.
  3. As capture filter enter: ip.addr ==, where should be the IP address of the printer.
  4. Open the Capture menu and select Start.
  5. Print the document.
    Wait until the document has printed (or when the printer stops receiving data).
  6. Open the Capture menu and select Stop.
  7. Open the File menu select Save as and save the trace.


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