Normally, for printing to function, a user’s computer must be on the same company network as the printer. By enabling printing via the cloud, users can print to this printer while they are on another company network.

  1. Open the Print queue properties page.
  2. Check Via the cloud.
    • Can only be modified if you have the role: System manager.
  3. Select Save.

See also: Networks

Users whose computer is on an Unknown network, perhaps while they are working at home or travelling, can print directly to the printer. A user who attempts to release a document while the computer is on an Unknown network will see the message: Unable to perform action while Printix Client is on an unknown network.

How it works

Printing is achieved via Printix Cloud and a Printix Client computer on the printer’s network. At least one of the Printix Client computers on the printer’s network should have permanent network access. The document remains secure during the transfer over the Internet as the document itself and the communication are both encrypted.

If the release printer support PDF printing, the document is sent to the printer. If the release printer does not support PDF printing, then, if needed, a print queue is added automatically, so the document can be processed using a matching print driver. Adding the print queue on the computer may take 1-5 minutes depending on the print driver. During this time the Printix App will show the state Working on it, before transitioning to Printing and then Printed. The print queue is kept after printing, so it does not have to be added again when subsequent print anywhere documents are released to this printer.

How to check if the printer support PDF

  1. Open the Printers page.
  2. Select and Info to see information about the printer.
  3. On the Printer Info page the Feature section shows PDF if PDF printing is supported.


Was this helpful?

Yes No
You indicated this topic was not helpful to you ...
Could you please leave a comment telling us why? Thank you!
Thanks for your feedback.

Post your comment on this topic.

Please do not use this for support questions.
Printix Support

Post Comment