This is relevant if you have been advised to get the logs and submit these to support with one of these methods:
Upload logs to the cloud
- Open Printix App.
You must be signed in to Printix App to upload logs. - Select Menu
, and Diagnostics
- Select Upload logs to the cloud.
- Enter your Support request number. Example: 1234.
If the support request number does not exist, then the logs are not uploaded.
- Select Send.
Email logs
- Open Printix App.
- Select Menu
, and Diagnostics
- Select Email logs.
- In the email application, enter the email address supplied by your support representative handling your submitted support request.
- If you enter your own email address, then you can subsequently save and then attach the logs to your existing support request.
- Select Send.
Post your comment on this topic.