13.120. How to get Printix App logs

This is relevant if you have been advised to get the logs and submit these to support with one of these methods:

• Upload logs to the cloud
• Email logs

Upload logs to the cloud

1. Open Printix App.
   You must be signed in to Printix App to upload logs.
2. Select Menu , and Diagnostics
3. Select Upload logs to the cloud.
4. Enter your Support request number. Example: 1234.
   If the support request number does not exist, then the logs are not uploaded.

5. Select Send.

Email logs

1. Open Printix App.
2. Select Menu , and Diagnostics
3. Select Email logs.
4. In the email application, enter the email address supplied by your support representative handling your submitted support request.
   • If you enter your own email address, then you can subsequently save and then attach the logs to your existing support request.

5. Select Send.