This is relevant if you have been advised to get the logs and submit these to support with one of these methods:

Upload logs to the cloud

  1. Open Printix App.
    You must be signed in to Printix App to upload logs.
  2. Select Menu , and Diagnostics
  3. Select Upload logs to the cloud.
  4. Enter your Support request number. Example: 1234.
    If the support request number does not exist, then the logs are not uploaded.
  1. Select Send.

Email logs

  1. Open Printix App.
  2. Select Menu , and Diagnostics
  3. Select Email logs.
  4. In the email application, enter the email address supplied by your support representative handling your submitted support request.
    • If you enter your own email address, then you can subsequently save and then attach the logs to your existing support request.
  1. Select Send.


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