If advised to do so, follow these instructions and submit to support.

Get the Printix.log file

  1. Hold the Ctrl key and select the Printix icon.
  2. New tab opens named Printix – options.
  1. Select Download.
  2. Attach the Printix.log file to your support request.

Get the DevTools information

  1. Open Chrome and enter chrome://extensions and press Enter.
  2. Enable Developer mode in the top right corner.
  3. In the Printix extension select background page.
  1. In the new DevTools window select the Network tab.
  2. Print a document, if this was issue. The communication can now been seen in the DevTools window.
  3. Select the printjobs item and make a readable screenshot of the content of the Headers and Response tabs.


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