If advised to do so, you follow these instructions and submit to support.

  1. Open Chrome and enter chrome://extensions and press Enter.
  2. Enable Developer mode in the top right corner.
  3. In the Printix extension select background page.
  1. In the new DevTools window select the Network tab.
  2. Print a document, if this was issue. The communication can now been seen in the DevTools window.
  3. Select the printjobs item and make a readable screenshot of the content of the Headers and Response tabs.

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