If advised to do so, you should ZIP the content of the Logs folder and submit to support.
Log files are stored on the computer.
- PrintixClient- user . number .log
- PrintixService. number .log
There will be a maximum of 2 × 6 log files with a size of 1 MB each. The log file without a number is the current one. Previous versions are numbered 1 – 5 with 5 being the oldest.
Location of logs on Windows
The logs are stored in this folder:
- C:\ProgramData\printix.net\Printix Client\Logs
- Open File Explorer.
- Type: C:\ProgramData to access the hidden folder.
- Browse to C:\ProgramData\printix.net\Printix Client\Logs.
Install logs
If the issue relates to the installation of Printix Client, then please include the Setup Log file. The Setup Log file name includes the date (2017-12-31) and a number (001). Example: Setup Log 2017-12-31 #001.txt.
If you installed the MSI file, there will also be a MSI Log file. The MSI log file name includes a random number (28897). Example: MSI28897.LOG.
The Setup Log file and MSI Log file are stored in the folder pointed to by the TEMP variable.
- Open a command prompt and type:
echo %TEMP%
The result is probably one of these two:- C:\Windows\Temp
- C:\Users\ username \AppData\Local\Temp
If you do not find the files there, then try to look in C:\Windows\Temp.
Uninstall logs
When you uninstall Printix Client, it creates a PrintixRestore.log file stored in the folder pointed to by the TEMP variable.
- Open a command prompt and type:
echo TEMP%
The result is probably one of these two:- C:\Windows\Temp
- C:\Users\ username \AppData\Local\Temp
If you do not find the file there, then try to look in C:\Windows\Temp.
Location of logs on macOS
The logs are stored in this folder:
- /Users/Shared/.Printix.net/Logs
Keyboard shortcut to open Finder and go to the folder:
- Select Shift – Command ⌘ – G.
- In Go to the folder, enter /Users/Shared/.Printix.net
- Select Go.
Install logs
If the issue relates to the installation of Printix Client, then please include the install.log file, which is stored in the folder:
- /var/log
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