In the address delete what comes after the printer’s IP address an insert: /web/entry/df/websys/direct/getSysInfo.cgi
Example: https://192.168.1.10/web/entry/df/websys/direct/getSysInfo.cgi
Set Number of days to 1 (the same day you experienced issue with the installation or use of Printix Go).
Select Calculate (might take a few minutes).
Select Start to obtain a tar file (MachineInfo_xxx.tar).
Make the tar file available to us via a link. If it is smaller than 6 MB you can attach it to your support request.
In the address delete what comes after the printer’s IP address an insert: /web/entry/df/websys/direct/getSysInfo.cgi
Example: https://192.168.1.10/web/entry/df/websys/direct/getSysInfo.cgi
Set Number of days to 1 (the same day you experienced issue with the installation or use of Printix Go).
Select Download (might take a few minutes) to obtain a tar file (MachineInfo_xxx.tar).
Make the tar file available to us via a link. If it is smaller than 6 MB you can attach it to your support request.
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