9.25.12. How to get logs from Ricoh printers

Ricoh printers

1. Open the printer’s web page and Login as Administrator.
2. In the address delete what comes after the printer’s IP address an insert: /web/entry/df/websys/direct/getSysInfo.cgi
   Example: https://192.168.1.10/web/entry/df/websys/direct/getSysInfo.cgi
3. Set Number of days to 1 (the same day you experienced issue with the installation or use of Printix Go).
4. Select Calculate (might take a few minutes).
5. Select Start to obtain a tar file (MachineInfo_xxx.tar).
6. Make the tar file available to us via a link. If it is smaller than 6 MB you can attach it to your support request.

Ricoh SOP printers Generation 2

1. Open the printer’s web page and Login as Administrator.
2. In the address delete what comes after the printer’s IP address an insert: /web/entry/df/websys/direct/getSysInfo.cgi
   Example: https://192.168.1.10/web/entry/df/websys/direct/getSysInfo.cgi
3. Set Number of days to 1 (the same day you experienced issue with the installation or use of Printix Go).
4. Select Download (might take a few minutes) to obtain a tar file (MachineInfo_xxx.tar).
5. Make the tar file available to us via a link. If it is smaller than 6 MB you can attach it to your support request.