13.124. How to get Mac logs

In connection with advanced troubleshooting you may be advised to access and supply logs from Mac.

• How to get logs from the macOS printing system CUPS
• How to enable and disable debug of the macOS printing system CUPS

How to get logs from the macOS printing system CUPS

The logs are stored in this folder:

• /var/log/cups/error_log

Keyboard shortcut to open Finder and go to the folder:

1. Select Shift – Command ⌘ – G
2. In Go to the folder enter /Users/Shared/.Printix.net
3. Select Go.

How to enable and disable debug of the macOS printing system CUPS

From the command line as administrator:

1. Select the search icon in the top right corner.
2. Type: terminal, and select Enter.
3. In the Terminal window type the relevant command:

• Enable CUPS debuging with the cupsctl command by typing:
  cupsctl —debug-logging

• Disable CUPS debuging with the cupsctl command by typing:
  cupsctl —no-debug-logging

4. Stop the printing system CUPS with the stop command by typing:
   sudo launchctl stop org.cups.cupsd

5. Start the printing system CUPS with the start command by typing:
   sudo launchctl start org.cups.cupsd