The Printix Capture Connector API allows integration of third-party systems with Printix Capture by delegating the responsibility of document processing and delivery to custom systems.

For this, a new Connector destination profile type has been introduced. Using this, Printix can send an HTTP request to notify a custom service that new document should be processed/delivered. This notification contains information about the file to process.

The following figure shows how Printix and the connector communicate with each other to perform document delivery to custom systems.

When a connector destination profile is assigned to a capture workflow, Printix first generates the output document with the desired file format (such as pdf or docx), then uploads this new file to the configured Azure Blob Storage and sends an HTTP POST notification to the connector indicating that a new file needs to be processed.

At this point, the connector must respond to Printix with HTTP 2xx status code if it is willing to process the file delivery job. If the connector returns this status code, Printix acknowledges that the connector took over the file delivery job and waits for a callback request of the file delivery (see FileDeliveryJobReady event).

In the meantime, the connector can optionally query capture workflow metadata from Printix (see Querying metadata).

After the processing is completed, the connector must send a callback request to Printix (see Callback after processing). In this request, the connector can indicate whether the processing was completed successfully or with errors. Based on this callback, Printix can release all resources related to the file delivery. If the connector does not send the callback request, Printix automatically closes the capture workflow with Timeout error and releases the resources associated with the file delivery job. The timeout period can be configured for the capture workflows which have assigned connector destination profile. The timeout value is 10 minutes by default and can be increased up to two hours.

Connector prerequisites

Two-way communication happens between Printix and the connector through HTTPS/HTTP.

Because of this, the connector must be hosted on a web server so that it can receive notification requests from Printix. The actual URL where the notification requests are sent can be configured in the Printix Administrator through the Connector URL parameter of connector destination profiles.

If the connector hosting web server is publicly available, Printix can send this notification request without any problems.

However, if the web server is available only in a specific private network, further configuration needs to be made:

  • At least one computer that is connected to the private network must run the Printix Client desktop application. This functions as a gateway between the Printix Cloud and the connector hosted in the private network.
  • Additionally, the proper network must be selected for the connector destination profile in Printix Administrator.

To ensure the authenticity of incoming requests the Connector API relies on shared secret key based HMAC signatures. For this to work, both Printix and the connectors must implement the same signature calculation algorithm. Currently, two algorithms are supported: HMAC-SHA256 and HMAC-SHA512. The actual algorithm used for the signature calculation depends on the “Signature Algorithm” setting of the related destination connector profile. Connectors need to implement only one of the supported signature calculation algorithms.

The shared secret keys – required by the HMAC algorithms – can be generated as part of the Connector destination profile configuration. The generated secrets must be copied to the connector’s configuration by the Printix tenant administrator.
The connector’s developer and administrators must ensure that the shared secret keys are always kept secure.

Signature calculation and verification

An HTTP message is considered signed if it contains ALL the following custom HTTP headers:

  • X-Printix-Request-Id
  • X-Printix-Timestamp
  • X-Printix-Signature

When a request arrives to the connector, the X-Printix-Signature custom HTTP header contains the signature. This signature value is calculated using the previously exchanged shared secret key and some details of the HTTP request. If the signature calculated by the connector for the incoming HTTP request matches with the signature that is received in the X-Printix-Signature header, the request is considered valid, and must be processed. Otherwise, the HTTP request is invalid, and the connector must not process it.

Signatures are calculated from the following input:

  • SecretKey: this is a Base-64 encoded random byte array.
    For the HMAC-SHA256 algorithm, the array contains 32 bytes (256 bit).
    For the HMAC-SHA512 algorithm, the array contains 64 bytes (512 bit).
    The connector must use the same Base-64 encoded value that is specified for the connector destination profile in Printix Administrator. The secret key value must be managed and stored securely, should not be written to the log without redacting.
  • Request ID: the request sender must generate a new UUID for every request. This can be used for logging and to find the related activity on both the connector and the Printix-side.
  • Timestamp: the request sender must get the current time in Unix Epoch format. This value represents the number of seconds passed since January 1st, 1970, at 00:00:00 UTC.
  • The HTTP method verb and the request URI path without the host name, port, and schema.
  • The full request body.

In case of the HMAC SHA256 algorithm, the signature can be calculated like this:

StringToSign = RequestId + "." + Timestamp + "." + Method + "." + RequestPath + "." + RequestBody
Signature = Base64 ( HMAC-SHA256( SecretKey, UTF-8-Encoding-Of( StringToSign ) ) )

In case of the HMAC SHA512 algorithm, the signature can be calculated like this:

StringToSign = RequestId + "." + Timestamp + "." + Method + "." + RequestPath + "." + RequestBody
Signature = Base64 ( HMAC-SHA512( SecretKey, UTF-8-Encoding-Of( StringToSign ) ) )


  • RequestId is the value of the X-Printix-Request-Id HTTP header.
    For example: b09a9408-90fd-4eb0-b7d8-e88f3ec53e73
  • Timestamp is the value of the X-Printix-Timestamp HTTP header.
    For example: 1700257249
  • Method is the lower-case HTTP verb of the request.
    For example: post
  • RequestPath is the path and query parameters of the request URI. To get this value, the request schema (https), the hostname and port must be removed from the request URI. For example: if the request URI is the following:
    The related RequestPath value is this:
  • RequestBody is the raw request body as string.
  • SecretKey is the shared secret key that is copied from Printix Administrator and stored in the connector’s configuration securely.

Request senders must:

  • Set the X-Printix-Request-Id header to the generated Request ID value that was used during the signature calculation.
  • Set the X-Printix- Timestamp header to the Timestamp value that was used during the signature calculation.
  • Set the X-Printix-Signature header from the calculated Signature.

Request verifiers must:

  • Calculate the signature using the above-described algorithm.
  • If the calculated signature matches with the value received in the X-Printix-Signature header, the message can be considered valid.
  • Otherwise, the message must be rejected.

When the connector sends a request to Printix, it must not add the X-Printix-Request-Path header in the request. This header is sent only by Printix for connectors which have no access to the current request URI.

Example for HMAC-SHA256


Parameter Value
Secret PMB3y4so+7XCXC4CavP+WjUhBAjQl+f5T2o4Ma1vRc4=
RequestId 0c442a21-4cc9-4516-90a1-c94218111db9
Timestamp 1707229621
Method POST
RequestPath /destination-connector/tenants/ef3aa41d-ab85-44e6-bf83-fbfbb527a0bb/fileDeliveries/c23e3a87-6897-468f-82b7-88fef0a07e5e/finish-dispatch
RequestBody {}


Header name Value
X-Printix-Request-ID 0c442a21-4cc9-4516-90a1-c94218111db9
X-Printix-Timestamp 1707229621
X-Printix-Signature 52dY+cmDL2qEcRwbEK96oOVxPfs6dnym5Zq3+8OAOkA=

Example for HMAC-SHA512


Parameter Value
Secret ulZYM3hEopynzCPrNBkCsHTPC116+dRaL+6QczTzam/UNX8Ojd8Sk0E/BtcyartTvft7FFMCK11Rf5Q0Q99sng==
RequestId 13044d14-6eb2-4d74-80ce-451faef78708
Timestamp 1707229979
Method POST
RequestPath /destination-connector/tenants/ef3aa41d-ab85-44e6-bf83-fbfbb527a0bb/fileDeliveries/c23e3a87-6897-468f-82b7-88fef0a07e5e/finish-dispatch
RequestBody {“errorMessage”:“File delivery error occurred.”}
StringToSign{“errorMessage”:“File delivery error occurred.”}


Header name Value
X-Printix-Request-ID 13044d14-6eb2-4d74-80ce-451faef78708
X-Printix-Timestamp 1707229979
X-Printix-Signature WofSX0Urk9×7KQVHdIsqCog6xojS+aOQ4QgTaaqZCUsqFXZJdfy0SFXyti6bAjUdDHLnWhESlC1/D7zMX+1pfw==

Zero-downtime key rotation

Shared secret keys can ensure the authenticity of HTTP requests. However, to keep this mechanism secure in the longer term, it is recommended to periodically replace the secret keys with new ones.
Ideally, the secret key change should be performed on both the Printix and the connector side at the same time. However, this task cannot be achieved simultaneously resulting in some system downtime. In this downtime period, the connector and the Printix cannot communicate with each other causing processing failure for the active FileDeliveryJobs.
In some systems, this downtime period may not be acceptable, therefore Printix supports a mechanism for zero-downtime key rotation. However, to take advantage of this feature, the connector must support this as well.
To support zero-downtime key rotation both the Printix and the connector must allow defining multiple secret keys for the connector profile. In this case, the sender must calculate the request’s signature using ALL secret keys and then place the comma separated list of calculated signatures to the X-Printix-Signature header. After this, the recipient must also calculate signatures for the incoming request using ALL configured secret keys. After this, the request should be considered valid if any of the calculated signatures is present in the list of signatures received in the X-Printix-Signature header.
To allow zero-downtime key rotation, the following steps must be performed by the Printix administrator:

  1. Modify the connector destination profile in Printix Administrator and add a new secret key to the profile.
  2. Copy this new secret to the connector’s configuration as well. Make sure that the old secret key is not yet removed.
  3. Remove the old secret key from the connector destination profile.
  4. Remove the old secret key from the connector’s configuration.

To support zero-downtime key rotation:

  • The connector should be able to store multiple secret keys in its configuration.
  • The connector should always calculate the signatures using all secret keys.
    The calculated secret keys must be concatenated using comma characters and this comma-separated list of signatures should be set to the X-Printix-Signature header as usual.
  • The signature verification must be modified a bit. The message should be considered valid if ANY of the comma-separated signatures received in the X-Printix-Signature header matches ANY of the calculated signatures.

What makes this algorithm functional is that at the time when the old secret key is removed from one side, both parties already have the new shared secret key that they can use for communication. So, from this point on, the old secret key can be removed from the other side as well.

FileDeliveryJobReady event

After Printix generated a new document from the scanned pages, it notifies the connector that a new document is ready to be processed. For this, an HTTP POST request is sent to the URL configured for the connector destination profile.
In the request body of this HTTP POST request, Printix sends the following JSON object:

   "eventType": "string",
   "jobId": "string",
   "fileName": "string",
   "callbackUrl": "string",
   "documentUrl": "string",
   "metadataUrl": "string"
  • eventType: This indicates the type of event about which Printix sent the notification. For now, this will always be “FileDeliveryJobReady”. However, in the future, Printix may send notifications about other events as well that is why this property has been introduced now.
  • jobId: An UUID representing the unique identifier of the file delivery job. This can be useful for logging.
  • filename: The name of the file to be created at the connector’s target including its extension.
    Note: If a file with this name already exists at the target, it is the connector’s responsibility to manage this file name collision.
  • callbackUrl: The URL where the connector should send an HTTP POST request once the processing of the FileDeliveryJob is done. For more details, see Callback after processing.
  • documentUrl: The URL from where the connector can download the binaries of the file to deliver. Currently, this is an Azure Blob Storage SAS token URL.
  • metadataUrl: The URL from where the connector can query metadata for the job. For more details, see Querying metadata.

When the connector receives this notification from Printix, first it needs to verify if the request’s signature is valid. If the signature is invalid, HTTP 401 (Unauthorized) response must be sent, and the job must be rejected.
If the signature was correct, the connector can still decide based on custom business logic whether it accepts or rejects the job.
If the job is accepted, HTTP 2xx response should be sent, and the job should be added to the connector’s internal processing queue for later processing. This is needed because the actual processing can take several minutes but Printix expects the response for the notification message to arrive in a few seconds.
If the job is rejected, an HTTP 4xx or 5xx error status code should be sent with some details about the reason for the rejection in the response body.



POST /networkshare/123e4567-e89b-42d3-a456-556642440000 HTTP/1.1
X-Printix-Request-Id: 18d7611c-1323-4197-9de4-7a599153d228
X-Printix-Timestamp: 1704289680
X-Printix-Signature: CU/U2Z0Ml+QjU7gQBn5NS8qszhJuH5PBhYjs4zEBThs=
Content-Type: application/json
Content-Length: 927
  "eventType": "FileDeliveryJobReady",
  "jobId": "3db15c16-9165-4e86-bf00-daafadad05f8",
  "fileName": "Test Document.pdf",
  "callbackUrl": "",
  "documentUrl": "",    
  "metadataUrl": ""


HTTP/1.1 200 OK
Content-Length: 0

Querying metadata

Connectors can optionally query metadata related to the capture workflow of the file delivery job. For this, an HTTP GET request should be sent to the “metadataUrl” received in the request body of FileDeliveryJobEvent. The comma-separated list of requested metadata names must be added to the end of the string received in the “metadataUrl” property.
This request must have valid signatures including the X-Printix-Request-Id, X-Printix-Timestamp and X-Printix-Signature headers.

The list of available metadata names:

  • deviceId: This refers to the 3-letter unique identifier of the device.
  • deviceLocation: The name of the location where the device is.
  • deviceModelName: The full name of the device model.
  • username: The display name of the user who logged in at the device.
  • userEmail: The email address of the user who logged in at the device.
  • workflowName: The display name of the capture workflow to which the file delivery job belongs to.
  • workflowStartTime: The capture workflow’s start date and time in UTC. The value is formatted according to ISO 8601.



GET /destination-connector/tenants/762c733c-ff00-49aa-b350-50b59cae9366/fileDeliveries/3db15c16-9165-4e86-bf00-daafadad05f8/metadata?query=deviceId,deviceLocation,deviceModelName,userName,userEmail,workflowName,workflowStartTime HTTP/1.1
X-Printix-Timestamp: 1707203941
X-Printix-Request-Id: 79889b6e-0a94-4e3d-8582-003ed1ecf1b3
X-Printix-Signature: 2fRd5QgSDzznJ1MAsK99jhiPpzQPE2/nSVs9Oe7dAl4=


    "metadata": [
            "name": "deviceId",
            "value": "ASD"
            "name": "deviceLocation",
            "value": "New York Office"
            "name": "deviceModelName",
            "value": "HP Color LaserJet MFP E87740"
            "name": "userEmail",
            "value": ""
            "name": "userName",
            "value": "John Doe"
            "name": "workflowName",
            "value": "Send to Connector"
            "name": "workflowStartTime",
            "value": "2023-12-15T16:10:02.818Z"

Callback after processing

The actual “processing” of FileDeliveryJob can mean anything from simply storing the file in an external system or even performing per page image processing, OCR, form recognition etc.
After the processing is done, the connector MUST send an HTTP POST request to the “callbackUrl” received in the request body of FileDeliveryJobReady event.
This request must have valid signatures including the X-Printix-Request-Id, X-Printix-Timestamp and X-Printix-Signature headers.
Additionally, connectors must send a JSON object in the request body with the following structure:

  "errorMessage": "string"
  • errorMessage: A message that describes details about the error in case of failed processing. If this property is null, empty string or not present in the JSON, Printix assumes that the processing has been completed successfully.



POST /destination-connector/tenants/762c733c-ff00-49aa-b350-50b59cae9366/fileDeliveries/3db15c16-9165-4e86-bf00-daafadad05f8/finish-dispatch HTTP/1.1
X-Printix-Request-Id: b6e140de-99b0-4c29-8e17-68d6d15a0601
X-Printix-Timestamp: 1707147441
X-Printix-Signature: b373/37u+UWrW47VVCpYcRWnzzUIIn/sbquiMWGyUHc=
Content-Type: application/json
Content-Length: 28
  "errorMessage": null


HTTP/1.1 200 OK
X-Printix-Request-ID: b6035c41-928e-4a74-be94-732f88d1a623
Content-Length: 0


Was this helpful?

Yes No
You indicated this topic was not helpful to you ...
Could you please leave a comment telling us why? Thank you!
Thanks for your feedback.

Post your comment on this topic.

Please do not use this for support questions.
Printix Support

Post Comment