In connection with advanced troubleshooting you may be advised to access and supply the below logs from Windows.

How to get the Windows System log

  1. Select Windows Key+R to open Run.
  2. Type: eventvwr, and select OK.
  1. In Event Viewer browse to:
    Windows Logs\System
  2. Select Filter Current Log…
  3. In Logged change Any time to Last 7 days.
  4. Select OK to close the Filter Current Log… dialog
  5. Select the Action menu and select Save Filtered Log As…
  6. Name the file for example: computername-system.evtx.

How to get the Windows Application log

  1. Select Windows Key+R to open Run.
  2. Type: eventvwr, and select OK.
  3. In Event Viewer browse to:
    Windows Logs\Application
  1. Select Filter Current Log…
  2. In Logged change Any time to Last 7 days.
  3. Select OK to close the Filter Current Log… dialog
  4. Select the Action menu and select Save Filtered Log As…
  5. Name the file for example: computername-application.evtx.

How to see Printix Service events

  1. In Event Viewer browse to:
    Windows Logs\Application
  2. If you want you can select Filter Current Log…, and as Event sources select:
    • PrintixService to filter for these events:
      • Service stopped successfully”. The Event level is Information.
      • Service started successfully”. The Event level is Information.
    • PrintixClient to filter for these events:
      • Printix Service Unavailable”. The Event level is Warning.

How to get the Windows PrintService logs

It is typically the Operational log that is needed for troubleshooting. If logging is disabled, then you will first have to Enable log and then reproduce the issue.

How to Enable log for the Windows PrintService

  1. Select Windows Key+R to open Run.
  2. Type: eventvwr, and select OK.
  1. In Event Viewer browse to:
    Applications and Services Logs\Microsoft\Windows\PrintService
  1. Depending on your system you may see:
    • Admin
    • Debug
    • Operational
  1. Right-click each of the above and select Enable log.
  2. Right-click each of the above and select Clear log…
  3. Print to the Printix printer.
  4. Check that the Event Viewer logs contain Events.

How to save Operational logs for the Windows PrintService

  1. In Event Viewer browse to:
    Applications and Services Logs\Microsoft\Windows\PrintService
  2. In Logged change Any time to Last 7 days.
  3. Select OK to close the Filter Current Log… dialog
  4. Select the Action menu and select Save Filtered Log As…
  5. Name the file for example: computername-operational.evtx.

How to create dump file of PrintixService.exe

  1. Open Task Manager.
  2. Select the Services tab.
  3. Right-click PrintixService.exe and select Go to details.
  4. Right-click PrintixService.exe and select Create dump file.
    A PrintixService.DMP is created.

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