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How to increase secure printing

How to » How to increase secure printing

The Dashboard shows the percentage of pages for the selected period that have been released or reprinted from the Printix App by users from their smartphone, tablet or computer. You can Improve document security and cost savings by increasing the percentage of…

Enable third party Pull Printing

Printix Redirector » Enable third party Pull Printing

If you have a third party Pull Printing solution, you can still benefit from Printix. Users can continue using existing card readers to sign in and release documents from the enabled printers’ touchscreen control panel. Printix allows you to automatically…

How to enable printing via the cloud

How to » How to enable printing via the cloud

Normally, for printing to work, a user’s computer must be on the same company network as the printer. By enabling printing via the cloud, users can print to this printer while they are on another company network. Open the Print queue properties page. Check…

How secure is Printix printing?

FAQ » How secure is Printix printing?

Printing with Printix is at least as secure as traditional network printing. All Printix communication inside and outside the network is secured with encryption and the use of HTTPS (SSL/TLS). Secure printing Wait until you have arrived at the printer, and then you…

How to

How to

How to section is also in: Printix User Manual Sign in How to sign in How to reset password How to change language How to change who receives subscription emails How to open Printix Administrator How to open Printix Client Printers, print queues and print…

How to add printers

How to » How to add printers

Add printers in Printix Administrator If you add the printer by IP address, make sure to give it a static IP address. If the added printer does not appear after a few seconds, then look for it on the Unregistered printers page. Open the Printers page. Click…

How to add users

How to » How to add users

Users can be added and registered as follows: Automatic registration For users to be registered automatically requires one of these methods: Azure authentication User must have a Microsoft work or school account. Google authentication User must have a G Suite…

How to sign in

How to » How to sign in

If you see Sign in with Microsoft, click this and sign in with your Microsoft work or school account. If you see Sign in with Google, click this and sign in with your G Suite account (not @gmail.com). If you registered with your email address, then click Sign in…

How to extract data

How to » How to extract data

Data can be extracted and then be used with for example Microsoft Power BI to build reports. *This topic is intended for administrators with application development knowledge and experience with PowerShell and RESTful programming. Requirements You know your…

How to reset password

How to » How to reset password

On the Sign in page click Forgot password? On the Reset password page: Enter the Email address you used when you registered. Click Send. An email is sent to you. Read the email “… Reset password instructions” and click Reset password. If you do…

How to remove printers

How to » How to remove printers

If you no longer use a printer, you can delete it from your list of printers. Windows Open Control Panel and click Devices and Printers. Select the printer and click Remove device. Mac Click Apple menu , System Preferences…, then click Printers &…

How to troubleshoot

How to » How to troubleshoot

Look at these manual sections Error messages How to FAQ Look at history See what happened when, and who did what. Use Product Support Changelog, Videos, FAQ. Printer Printer diagnostics Printer status and warnings. Printer history What…

How to change language

How to » How to change language

The default choice of language is based on the language of your browser and computer OS. Your choice of language is stored in your profile if you change language in Printix App or Printix Administrator. Choice of language is stored as browser data for these…

How to discover printers

How to » How to discover printers

Use Discover printers to add printers you suspect were not found during the initial discovery. The result is securely and silently transferred to Printix Cloud without any required interaction. Open the Printers page. Click Discover printers. The actual…

How to merge networks

How to » How to merge networks

If two networks (Network1 and Network2) are logically the same, that is computers on the network Network1 can connect to computers on the network Network2, and vice versa, then you should merge the networks: Change printers on the network Network2 to be on the…

How to add print queues to computer

How to » How to add print queues to computer

On the Computer properties page click on the Print queues tab. Click Add print queues to computer. Click the print queues to select the print queues to be added on the computer. A star ★ appears after the printer ID if the print queue is not…

How to change print driver

How to » How to change print driver

If you are not satisfied with the default choice of print driver you can change it. If you want to use a print driver that is not in the Printix driver store, then you can add the print driver yourself, by making a printer use it on the Windows or macOS edition in…

How to remove print drivers

How to » How to remove print drivers

If Printix Client has issues adding a print queue on a Windows computer, it may be that there is an issue with a previously installed version of the print driver. If advised, perform the below steps, and then try to add the print queue again. Delete the Printix driver…

How to open Printix Client

How to » How to open Printix Client

Windows Click the arrow next to the notification area on the task bar. Click the Printix Client icon If it does not show, then Install Printix Client. Printix Client menu appears. If you are already signed in your name is shown next to Sign in. Otherwise click…

How to see what happened

How to » How to see what happened

System Click Menu , History Printer See what printed on the printer and what changes were made to the printer. Open the Printers page. Select the printer and click Modify. Click on the History tab. User See what the user did and what changes were made…

How to search for printers

How to » How to search for printers

Use Search to find printers. Search for printers in Printix Administrator Open the Printers page. Click Search Enter printer ID, name, location or address. Uppercase and lowercase letters are treated the same. Search for printers in Printix Client Open…

How to create print queues

How to » How to create print queues

On the Printer properties page click on the Print queues tab. Click Create print queue In the Create print queue dialog enter Print queue name. Should not contain the characters ‘\’ or ‘,’. Must be unique for the printer.…

How to enable Azure authentication

How to » How to enable Azure authentication

Enable this to allow users to sign in with their Microsoft work or school account and get federated single sign-on (SSO) to Printix. You just need a user account in Azure AD to configure Azure AD integration. On the Authentication page click on the Azure AD…

How to search for computers

How to » How to search for computers

Use Search to find computers. Open the Computers page. Click Search Enter part of the computer’s hostname or IP address. Uppercase and lowercase letters are treated the same.

How to add a printer

Printix Configurator » How to add a printer

The below process can be used to add a label printer that is connected via USB to for example a D-Link print server. In case the D-Link print server is using the LPR protocol, and the print queue name used to reach the specific USB port on the D-Link print…

How to open Printix Administrator

How to » How to open Printix Administrator

There are multiple ways in which you can open Printix Administrator on your smartphone, tablet and computer. Visit printix.net and click Sign in. On your computer open Printix Client menu and click Open Printix Administrator… Click the Printix Administrator…

How to modify network name

How to » How to modify network name

Open the Networks page. Select the network. Click Modify. On the Network properties page edit the Network name. Click Save.

How to deploy Printix Client

How to » How to deploy Printix Client

Once you have added the first users, you should consider using the below methods to deploy Printix Client and get users to print with Printix. Let users download Printix Client and register themselves Deploy Printix Client with Intune Deploy Printix Client for Mac…

How to scan QR codes

How to » How to scan QR codes

Printix App for Android and iOS Open the native Printix App on your smartphone or tablet. In Printix App click the print anywhere document to select it. You can print to one printer at a time. Click Scan QR at the bottom of the page. If asked click OK to allow…

How to uninstall Printix Client

How to » How to uninstall Printix Client

Windows Open Control Panel and click Programs and Features. Select Printix Client and click Uninstall. If Printix Client was installed with Windows Installer (MSI), then select the Printix Client without Printix logo (smallest size). You are asked to confirm the…

How to add a network

How to » How to add a network

Open the Networks page. Click Add network In the Add a new network dialog enter Network name. Click OK. Next you need to select the gateway (and thereby the computers) that should be part of the network. Check Show only unknown networks. If there are…

How to add print queue to computers

How to » How to add print queue to computers

On the Print queue properties page click on the Computers tab. Click Add print queue to computers. Click the computers to have the print queue added to these computers. Click Add. *Print queues are added once the computer is on a known…

How to enable self-registration

How to » How to enable self-registration

Enable this to allow users to self-register using their work email address. On the Authentication page click on the Self-registration tab. Check Enable self-registration. Click Add email domain? to enter additional email domains. Do NOT add email domains like…

How to get Windows logs

How to » How to get Windows logs

In connection with advanced troubleshooting you may be advised to access and supply the below logs from Windows. Windows System logs Windows Application logs Windows PrintService logs Printix Client logs Create dump file of PrintixService.exe How to get the…

How to enable print later

How to » How to enable print later

The perfect choice if you need to print confidential documents with finishing options and want to ensure your documents print exactly as you expect them to. The document can be released to the printer it was printed to. Click Menu , Settings Check Enable print…

How to enable Google authentication

How to » How to enable Google authentication

Enable this to allow users to sign in with their G Suite account to Printix. On the Authentication page click on the Google tab. Check Enable Google authentication. Click Connect. On the Sign in with Google page sign in using your G Suite account (does not…

How to search for users

How to » How to search for users

Use Search to find users. Open the Users page. Click Search Enter part of the user’s name or email. Uppercase and lowercase letters are treated the same. Click user’s Name or click and Modify to open User properties. Click and Info to see…

How to enable Google groups

How to » How to enable Google groups

If you have enabled Google authentication you can use Google groups to deploy and control access to printers based on users’ group membership. You must have a G Suite administrator account. *Nested groups are not supported. On the Authentication page…

How to enable processing of PDF documents

How to » How to enable processing of PDF documents

Normally, if the destination printer supports PDF, documents printed through Printix for Chromebook and print anywhere documents, are sent as PDF data to the printer. Check Process PDF to force the PDF data to be processed according to the print queue’s print…

Printing issues

Error messages » Printing issues

As you release documents for printing in the Printix App you will see the document transition through the states: Working on it, Printing and Printed. Hints on troubleshooting printing issues, like Printing failed, are listed here: Printing failed Is the printer…

How to work with print driver configurations

How to » How to work with print driver configurations

Instead of using the print driver’s factory default settings you can add your own print driver configuration. When the printer is added on the user’s computer the configuration is added as well. That way, the user does not have to make these…

How to change who receives subscription emails

How to » How to change who receives subscription emails

Invoices and payment information are by default sent to the email address of the first registered user. However, you can add a new email address to the subscription. The new email address needs to be verified. Open Printix Administrator. Click Menu ,…

How to get Printix Client logs

How to » How to get Printix Client logs

If advised to do so, you should ZIP the content of the Logs folder and submit to support. Log files are stored on the computer. PrintixClient- user . number .log PrintixService. number .log There will be a maximum of 2 × 6 log files with a size of 1 MB…

How to see uploaded print drivers

How to » How to see uploaded print drivers

On the Printer queue properties page click on the Drivers tab. Identify the System. Example: Windows 10 ×64. Click and Change print driver Check Show only uploaded print drivers to list print drivers that has been uploaded and added to your Printix…

How to print 2-sided by default

How to » How to print 2-sided by default

The Dashboard shows the percentage of pages Printed 2-sided through Printix for the selected period. 2-sided printing is also known as: Duplex, Double-sided, and Front-and-back. The numbers are based on meter readings from the printers. You can Improve cost…

How to add a gateway to an existing network

Printix Configurator » How to add a gateway to an existing network

Sign in to Printix Configurator. You must have the role as System manager. Click Networks to configure networks. Click Add. You can also create a CSV file. In the Network properties dialog: Enter Network name. This must match the name of network you want to add…

How to add groups to a print queue

How to » How to add groups to a print queue

Open the Print queue properties page. Click the Groups tab. Only available if groups (Azure AD or Google) are enabled. Click Add groups to add groups. Check Show all to show all groups, including those that have not been added to a print…

How to add printers as Technician

How to » How to add printers as Technician

Requirements As a trusted Technician you can be allowed to add printers to the print infrastructure. You have a smartphone with: 1) Web browser and 2) Email access. You can determine the Hostname or IP address of a printer by printing its configuration page or…

How to distribute print queue configuration

How to » How to distribute print queue configuration

If you have a lot of printers of the same model and need to make the same configuration change on all of them, you can save time with Distribute print queue configuration. The destination print queues will be setup with same print drivers and print driver…

How to add a print driver

How to » How to add a print driver

Install a TCP/IP print queue that uses the print driver you want to add to Printix. After adding the print queue Printix Client will automatically upload the new print driver to your Printix driver store, as soon as the Printix Service is restarted either manually or…

How to enable Azure AD groups

How to » How to enable Azure AD groups

If you have enabled Azure authentication you can use Azure AD groups to deploy and control access to printers based on users’ group membership. You must have the role as global admin in Azure AD to synchronize groups. *Nested groups are not supported. On…

How to submit a support request

How to » How to submit a support request

Before you submit a support request, you may want to read: How to troubleshoot Open the Support page Fill out the form. To help us investigate and hopefully reproduce the issue, we urge you to include as much detail as possible, such as: The name of the…

How to deploy Printix Client with Intune

How to » How to deploy Printix Client with Intune

You can automatically deploy Printix Client with Microsoft Intune. If you also Enable Azure authentication users are automatically registered the first time they sign in to Printix Client with their Microsoft work or school account. Can I use Microsoft Intune for…

How to add Google Cloud Storage

How to » How to add Google Cloud Storage

Enable storage of pending documents in your secure cloud storage. That way, the user’s computer does not need to be online to release print later and print anywhere documents. However, a Printix Client still needs to be online on the printer’s network to…

How to add an unknown network to a network

How to » How to add an unknown network to a network

Open the Networks page. Check Show only unknown networks. If there are no computers on unknown networks, a three-dot spinner will appear forever. Click the gateway (identified by IP and MAC address). On the Gateway properties page, select…

How to start the Print Spooler

How to » How to start the Print Spooler

Windows If you do not see any printers on your computer, it could be because the Print Spooler has been crashed, possibly by a print driver. Follow these steps to start the Print Spooler again. Press Windows Key+R to open Run. Type: services.msc, and click…

How to enable Active Directory authentication

How to » How to enable Active Directory authentication

Enable this to allow users to sign in with their network username and password. You just need a user account in Active Directory to configure this. On the Authentication page click on the Active Directory tab. Check Enable Active Directory authentication. In the…

How to print printer ID sign

How to » How to print printer ID sign

The printer ID sign makes it easy to identify the physical printer. By scanning the QR code you can open Printix App and select the printer in one go. All Printix printers gets a unique three-letter ID, also known as, the printer ID. If you want customized printer ID…

How to add Azure Blob Storage

How to » How to add Azure Blob Storage

Enable storage of pending documents in your secure cloud storage. That way, the user’s computer does not need to be online to release print later and print anywhere documents. However, a Printix Client still needs to be online on the printer’s network to…

How to activate a printer queue

How to » How to activate a printer queue

Open the Print queue properties page. Check Active. Click Save. It is recommended to mount the printer ID sign at the printer, so it is easy for users to identify the printer. Unchecking Active will not remove the print queue from computers, where it is already…

How to set printer location coordinates

How to » How to set printer location coordinates

Open the Printers page. Select the printer and click Modify. On the Printer properties page check Enable geolocation. Click Use current location. This will populate the printer location coordinates with the latitude and longitude recorded by your web…

How to print in black by default

How to » How to print in black by default

The Dashboard shows the percentage of pages Printed in black through Printix for the selected period. The numbers are based on meter readings from the printers. You can Improve cost savings by making the print driver print in black by default. Has effect only if…

How to update print queues on computers

How to » How to update print queues on computers

If you have a changed print driver or made print driver configuration changes and want these changes to take effect on already installed print queues, you save time with Update print print queue. The print queue on the destination computer will be removed and then…

How to stop and start Printix Service

How to » How to stop and start Printix Service

Windows Press Windows Key+R to open Run. Type: services.msc, and click OK. Right-click Printix Service. Depending on what you want to do, click Stop or Start. *On Windows Printix Client (PrintixClient.exe) will restart the Printix Service (PrintixService.exe)…

How to delete gateways from a network

How to » How to delete gateways from a network

Open the Networks page. Select the network. Click Modify. On the Network properties page identify the Gateways section. Click the Delete icon. Click Confirm.

How to deploy Printix Client for Mac with Intune

How to » How to deploy Printix Client for Mac with Intune

You can automatically deploy Printix Client for Mac with Microsoft Intune on Azure. You need to use Microsoft Intune App Wrapping Tool for Mac (IntuneAppUtil) to convert the installation pkg file into the intunemac format. *This requires Printix Client for macOS…

How to change the role of a user

How to » How to change the role of a user

As System manager you can change the role of all other users. Open the Users page. Select the user and click Modify. On the Setup tab select the role and click Save. An email is sent to the user when the role is changed. *The user will have to sign in after a…

Printing with Printix

Getting started » Printing with Printix

Having installed Printix Client you can print to the Printix printers. Open the item you want to print. Click Print on the File menu. Identify a Printix printer, select it, click Print. I do not see my printer – How do I add the printer? I am using…

Enable USB printing

Printix Redirector » Enable USB printing

Use Printix Redirector to enable printing to a locally attached USB printer. Install Printix Client and Printix Redirector on the (desktop) computer that has the locally attached USB printer. Ensure a v3 print driver is used. In Printix Administrator open…

How to give a printer a static IP address

How to » How to give a printer a static IP address

If a printer’s IP address is not static, the IP address may eventually be changed by your DHCP server. The IP address may change after the printer has been to sleep, been powered off, or disconnected from the network. How quickly it happens depends on the lease…

How to include Printix Client in a VMware Horizon image

How to » How to include Printix Client in a VMware Horizon image

To make Printix Client work with VMware Horizon VDI (Virtual Desktop Infrastructure), you need to modify Windows Registry before you create the VMware Horizon image. Install Printix Client, so it becomes part of the new VMware Horizon image. Modify Windows…

Features

Introduction » Features

With Printix Cloud Print Management Service you can make printing part of your cloud-first strategy. Say goodbye to print servers and hello to an automated print infrastructure. Printix supports federated Single Sign-On with Microsoft Azure AD and can be deployed with…

Printix Redirector

Printix Redirector

Printix Redirector is used to: Enable third party Pull Printing Printing to so called Follow/Pull print queues from PaperCut, SafeCom, Equitrac, PrinterLogic and similar third party Pull Printing solutions. Enable USB printing Printing to locally attached USB…

How it works

Introduction » How it works

Your Printix Cloud Print Management Service is established by deploying Printix Client, our small piece of software, on your computers (Windows and Mac). Print driver management Any printer discovered in your network is presented to you in our web interface Printix…

Enable BYOD

Getting started » Enable BYOD

How to enable BYOD (Bring Your Own Device), so users can print from their own laptop. If you have guest users or subcontractors who do NOT have accounts in your Azure AD, G Suite or Active Directory, you can add these by email Invitation. At the end of the…

Connecting to service

Error messages » Connecting to service

Printix Client is trying to connect to the Printix Service on the computer. The message normally appears for a few seconds and is then replaced by the message: Fetching data. However, if the message shows for several minutes, it could be because: Blocked by…

Why subscribe to Printix?

FAQ » Why subscribe to Printix?

Subscribing to Printix Cloud Print Management Service allows you to remove print servers, improve efficiency and reduce costs. Plus you also get flexible and secure printing. Automated print infrastructure Automate print driver and queue management and eliminate the…

No printers to add

Error messages » No printers to add

Printix Client reports: No printers to add RESOLUTION user: Your computer may be on an Unknown network (the Printix Client icon will have a yellow dot ). Try add a printer when you are back on an known network. Alternatively contact your administrator. RESOLUTION…

No connection to Azure AD

Error messages » No connection to Azure AD

You can not sign in with your Microsoft work or school account. RESOLUTION user: Contact your administrator. RESOLUTION administrator: Check Azure authentication settings.

Migrate multiple sites to Printix Cloud

Getting started » Next steps » Migrate multiple sites to Printix Cloud

Migrating multiple sites, like branch offices and campuses. Step 1: Add site Step 2: Deploy Printix Client to computers Prerequisites: Printix is already deployed at the first site. Step 1: Add site Install Printix Client on a computer at the site you want…

No connection to Active Directory server

Error messages » No connection to Active Directory server

You can not sign in with your network username and password. RESOLUTION user: Contact your administrator. RESOLUTION administrator: Check Active Directory authentication settings. A computer with Printix Client must be online on Network1, otherwise the…

Migrate print server to Printix Cloud

Getting started » Next steps » Migrate print server to Printix Cloud

Step 1: Install Printix Client on the print server Step 2: Deploy Printix Client to computers Step 3: Remove print server Requirements: You have access to an administrative account and can sign in to the print servers. Make the recommended: Implementation…

Organization with multiple sites want to eliminate print servers

Getting started » Implementation guide » Organization with multiple sites want to eliminate print servers

Printix Cloud Print Management Service is a cloud-based multi-tenant subscription service, which runs with Printix Client installed on users’ computers (Windows and Mac) and with a copy of the print infrastructure. No on-premise servers and databases are…

Unable to perform action while Printix Client is on an unknown network

Error messages » Unable to perform action while Printix Client is on an unknown network

You have clicked Discover printers on the Computer properties page, but the computer is unable to perform this, as it is currently on an Unknown network. RESOLUTION: Discover printers from the Printers page.

Introduction

Introduction

We take management out of print management. This manual is intended for administrators. Popular topics How it works Getting started Next steps Understanding networks How to deploy Printix Client with Intune Sign in issues Read about Product Support Open…

Components

Introduction » Components

Printix Cloud Print Management Service is made up of these components: Printix Cloud Handles authorization, configuration data and most of the business logic. Communicates securely with the other components via HTTPS. Printix Client for Windows and…

Print queue properties

Printix Administrator » Print queues page » Print queue properties

To get here: Open the Print queues page or the Printers page to view the print queues. Click on a print queue. On the Setup tab you can modify the properties of the print queue. Additional tabs: Groups Drivers Computers Name Print queue…

Software page

Printix Administrator » Software page

To get here: Click Menu , Software Windows Download Printix Client Automates the creation of print queues and installation of print drivers. Download Printix Redirector Use this to enable printing to a print queue on a Windows computer, enable third…

User

Roles » User

As a User you can print with Printix. Printing As User you can not sign in to Printix Administrator.

Printix App

Printix App

Printix App is used to release, print and delete documents. Printix App is available as a web app that runs in a web browser, and as a native app: Printix App for Android Printix App for iOS Compared to the web app, the native app offers these…

FAQ

FAQ

Frequently asked questions is also in: Printix Product Support Why subscribe to Printix? What is the Printix Anywhere printer? How secure is Printix printing? What if the Internet connection is lost? Why are printers named ASD, BNM, … ? Why are there…

Universal print drivers

Print drivers » Universal print drivers

The major printer vendors supply universal print drivers: Canon generic print driver HP universal print driver HP DesignJet universal print driver Konica Minolta universal print driver Kyocera classic universal print driver Lexmark universal print driver Ricoh…

Understanding networks

Getting started » Understanding networks

Consider a company with two sites (Amsterdam and Berlin) with separate networks. There is no routing between the two, that is, from Amsterdam you cannot reach (ping) a printer in Berlin and vice versa. Teach Printix about networks so it can filter what printers are…

Start a trial on a computer

Getting started » Next steps » Start a trial on a computer

Step 1: Install Step 2: Start printing Requirements: You should be connected to the network you want to use Printix on, for example the network at the office. Your computer must have access to at least one printer on the network and with at least one print…

Invite Technician page

Printix Administrator » Invite Technician page

To get here: Click Menu , Invite Technician Allow a trusted Technician to add a printer to the print infrastructure. After reading your email invite (on a smartphone) the Technician can proceed to add printers. The invite is valid for 72 hours. If you have…

Printers page

Printix Administrator » Printers page

Lists the Printers Click printer’s Printer name, ID or click and Modify to open the Printer properties page. Click the printer’s number (2) of Queues or click and Queues to toggle the view of print queues. Select individual printers and click…

No printer port selected on Windows

Error messages » No printer port selected on Windows

On a Windows computer, when you open the Printer properties dialog, and click on the Ports tab, the Printix printer does not have a selected Internet port. RESOLUTION: Enable Internet Printing Client on the computer. When Printix Client is installed it should…

HP universal print driver

Print drivers » Universal print drivers » HP universal print driver

The HP Universal Print Driver (UPD) is available for: PCL5 Print driver name: HP Universal Printing PCL5 PCL6 Print driver name: HP Universal Printing PCL6 PostScript Print driver name: HP Universal Printing PS *Install the HP Universal Print Driver in…

Printix for Chromebook

Printix for Chromebook

Print to Printix managed printers from Google Chrome. Features Requirements Install Printix for Chromebook How to deploy Printix for Chromebook How to print from Chrome Available print settings Troubleshooting Features Allows users to select…

Groups

Groups

Groups can be used to control access to printers and deploy printers based on users’ group membership. How to work with groups About groups Exclusive access examples How to work with groups How to enable Azure AD groups How to enable Google groups How…

Printer requirements

Introduction » Requirements » Printer requirements

The product is designed to work with any printer that meet these requirements: Network connected with a static IP address. SNMP v1 is enabled on the printer and Community name is “public”. Please inform us if you require SNMP v3. Printer supports the…

Teach Printix about networks

Getting started » Understanding networks » Teach Printix about networks

If you want to have all printers registered and the network structure in place, before you introduce users to Printing with Printix, then follow these steps: Make the recommended: Implementation phase setup. Install Printix Client on computers. Use your…

HP DesignJet universal print driver

Print drivers » Universal print drivers » HP DesignJet universal print driver

The HP DesignJet Universal Print Driver is available for: HPGL Print driver name: HP DesignJet Universal Print Driver HPGL Configuration In Printix Administrator you can Add a new print driver configuration. The temporary printer’s Printer properties…

Managed print queues

Printix Client » Managed print queues

Print queues managed by Printix (and thereby printing through Printix) has the following characteristics: Windows Printer name can not be changed and will typically include the three-letter printer ID. Port is an Internet Port and can not be changed and the…

Kyocera classic universal print driver

Print drivers » Universal print drivers » Kyocera classic universal print driver

The Kyocera classic universal print driver is available for: PCL 5 Print driver name: Kyocera classic universaldriver PCL 6 Print driver name: Kyocera classic universaldriver PCL6 KPDL (Kyocera’s version of PostScript) Print driver name: Kyocera classic…

What is the Printix Anywhere printer?

FAQ » What is the Printix Anywhere printer?

The Printix Anywhere printer allows you to roam between printers and collect the document at the printer you choose. When you submit a document to the Printix Anywhere printer your document is always kept for later release via your smartphone, tablet or…

Xerox global print driver

Print drivers » Universal print drivers » Xerox global print driver

The Xerox global print driver (X-GPD) is available for: PCL 5 Print driver name: Xerox Global Print Driver PCL 5 PCL 6 Print driver name: Xerox Global Print Driver PCL 6 PostScript Print driver name: Xerox Global Print Driver PS Language support: All…

Security and data protection

Introduction » Security and data protection

In order to allow you to manage your printers and offer our Printix Cloud Print Management Service, we register necessary information. This is typically the information you can see either directly or in a processed format in Printix Administrator. What data is…

Print queues

Printix Administrator » Computers page » Computer properties » Print queues

Lists the computer’s Print queues Click Refresh to refresh the list. Managed is checked if the print queue is printing through Printix. *There may be a delay of up to 30 minutes before the result of the below Add, Update and Delete tasks are fully…

Error messages

Error messages

An error occurred Connecting to service Email already exists Email domain is not allowed Email invite has already been used or is expired Fetching data Found no printers compatible with your computer ID provider not found ID provider does not…

About Printix

Introduction » About Printix

We believe in listening to you and keeping things simple. We want to take printing from rocket science to automated and easy. This is why we founded printix.net ApS, an independent Danish private limited company. Our headquarters are in Copenhagen, Denmark. Some of us…

Toshiba universal print driver

Print drivers » Universal print drivers » Toshiba universal print driver

The Toshiba universal print driver is available for: PCL Print driver name: Toshiba Universal Printer 2 PostScript Print driver name: Toshiba Universal PS3 Configuration In Printix Administrator you can Add a new print driver configuration. The temporary…

Lexmark universal print driver

Print drivers » Universal print drivers » Lexmark universal print driver

The Lexmark universal print driver v2 supports more than 60 printer models and is available for: PCL 5 Print driver name: Lexmark Universal v2 PCL XL Print driver name: Lexmark Universal v2 XL PostScript Level 3 Print driver name: Lexmark Universal v2…

Getting started

Getting started

Follow these steps and within 5 minutes or so you will have completed the setup. Sign up You should be connected to the network you want to use Printix on, for example the network at the office. You need to install the Printix Client software on a Windows…

Printix Client

Printix Client

Printix Client automates the creation of print queues and installation of print drivers. Printix Client runs on Windows and Mac computers. There is no manual effort involved in maintaining Printix Client, as it will silently update itself to the latest approved…

Install Printix Client for Mac

Install Printix Client » Install Printix Client for Mac

Download On your Mac computer: Open a web browser and enter the Printix Home of your work or school (acme) followed by /download Example: acme.printix.net/download Click Download Printix Client. !Do NOT rename the file, as it will prevent it from working with…

Konica Minolta universal print driver

Print drivers » Universal print drivers » Konica Minolta universal print driver

The Konica Minolta universal print driver is available for: PCL Print driver name: KONICA MINOLTA Universal PCL PostScript Print driver name: KONICA MINOLTA Universal PS Language support: Uploaded with print driver. Need additional languages? Install the print…

Install Printix Client for Windows

Install Printix Client » Install Printix Client for Windows

Download These instructions are for the EXE file. Administrators can download the Microsoft Installer (MSI) package. On your Windows computer: Open a web browser and enter the Printix Home of your work or school (acme) followed by /download Example:…

Ricoh universal print driver

Print drivers » Universal print drivers » Ricoh universal print driver

The Ricoh universal print driver is available for: PCL6 Print driver name: RICOH PCL6 UniversalDriver or PCL6 Driver for Universal Print. PostScript Print driver name: RICOH PS UniversalDriver or PS Driver for Universal Print. *Instructions should also be…

Canon generic print driver

Print drivers » Universal print drivers » Canon generic print driver

The Canon generic print driver is available for: PCL6 Print driver name: Canon Generic PCL6 Driver PostScript Print driver name: Canon Generic PS3 Driver UFR II Print driver name: Canon Generic UFR II Driver Language support: All (+23) languages within the…

Build a new site with Printix Cloud

Getting started » Next steps » Build a new site with Printix Cloud

This describes a “green field” scenario, where you want to have Printix installed and configured before users move into the new office/site. Follow the steps below to build your print infrastructure. Step 1: Install Step 2: Setup print queues Step 3:…

Roles

Roles

See what functions you can perform based on your role: System manager User See also: How to change the role of a user.

Groups page

Printix Administrator » Groups page

To get here: Click Menu , Groups Page is only available if groups (Azure AD or Google) are enabled. Only groups added to print queues will appear. Groups are synchronized automatically every 20 minutes. Click Resynchronize groups to start a…

Groups

Printix Administrator » Print queues page » Print queue properties » Groups

On the Groups tab you can add the groups the print queue should be a member of. Only available if groups (Azure AD or Google) are enabled. Add groups Click Add groups to add groups. Exclusive access A print queue that has Exclusive access checked for…

Azure AD

Printix Administrator » Authentication page » Azure AD

On the Azure AD tab you can enable and configure Azure authentication. You just need a user account in Azure AD to configure Azure AD integration. See also: How to enable Azure authentication How to accept Printix for all users How to deploy Printix Client…

Networks page

Printix Administrator » Networks page

To get here: Click Menu , Networks Lists the Networks Click Network name or click and Modify to open Network properties. Select a network and click Modify at the bottom of the screen. Check Show only unknown networks to list unknown networks. Click…

Username or password is wrong

Error messages » Username or password is wrong

Sign in reports: Username or password is wrong RESOLUTION: Enter your correct username and password. If you registered with your email address, then enter your email address as the username. See also: How to reset password

Computer properties

Printix Administrator » Computers page » Computer properties

On the Setup tab you can view the properties of the computer. Additional tabs: Print queues Tasks Diagnostics History Info Version The version number of the Printix Client running on the computer. Address The addresses of the…

Google

Printix Administrator » Authentication page » Google

On the Google tab you can enable and configure Google authentication. See also: How to enable Google authentication How to enable Google groups Printix for Chromebook Settings Check Enable Google authentication. Click Connect. On the Google Sign in…

Settings page

Printix Administrator » Settings page

To get here: Click Menu , Settings Additional tabs: Cloud storage Analytics Print later Enable print later Check this to allow users to print confidential documents and control finishing options. Document can only be released to the printer it…

Support page

Printix Administrator » Support page

To get here: Click Menu , Support How to get support Fill out the form. To help us investigate and hopefully reproduce the issue, we urge you to include as much detail as possible, such as: The name of the involved user, computer, printer and print…

Network ports

Introduction » Requirements » Network ports

Network ports and protocols Secure communication All Printix communication inside and outside the network is secured with encryption and the use of HTTPS (SSL/TLS). Documents are stored encrypted until they expire and get deleted. Documents do not need to leave your…

Citrix and RDS

Getting started » Citrix and RDS

Printix printing is also possible if you use Citrix or Remote Desktop Services (RDS). Install Printix Client on the Citrix Servers and install Printix Client on at least one computer at each site/location. Add networks to reflect the sites/locations. For each…

Not responding

Error messages » Printer registration issues » Not responding

The printer is not responding. Is the printer powered on? Is the printer connected to the network? Is the printer address correct? RESOLUTION: Check the above. The printer address should be the IP address (Example: 192.168.2.10) or hostname of the printer. See…

Self-registration

Printix Administrator » Authentication page » Self-registration

On the Self-registration tab you can add approved email domains. See also: How to enable self-registration How to deploy Printix Client Settings Email must end with To prevent unauthorized users from registering, the last part of their email address must…

Printer properties

Printix Administrator » Printers page » Printer properties

On the Setup tab you can modify the properties of the printer. Additional tabs: Print queues Diagnostics History Modify printer name In Printer name click the Modify icon. In the Modify printer name dialog edit the Printer name or select from the…

Print drivers

Print drivers

Printix maintains a global driver store with Windows and macOS print drivers. When users start to use Printix Client, it will automatically upload print drivers and put them in your Printix driver store. If there is no dedicated print driver for a particular printer,…

Cloud storage

Printix Administrator » Settings page » Cloud storage

Enable storage of pending documents in your secure cloud storage. That way, the user’s computer does not need to be online to release print later and print anywhere documents. However, a Printix Client still needs to be online on the printer’s network…

Dashboard page

Printix Administrator » Dashboard page

Dashboard gives you an overview with status and graphs for print activity, pages printed in black, pages printed 2-sided, and secure printed pages. System status Lists the number of: Printers Users Computers Unregistered printers Suggestions Learn…

Analytics

Printix Administrator » Settings page » Analytics

*This is coming functionality On the Analytics tab you can configure access to data for analysis and reporting. Data can be extracted into your own database or you can choose to access it from Printix Cloud. Data can be viewed and analyzed with Printix Power BI…

Found no printers compatible with your computer

Error messages » Found no printers compatible with your computer

No printers are listed in Printix Client. RESOLUTION user: If a yellow dot is shown on the Printix Client icon it could be that your computer is on an unknown network, probably because your are at home or travelling. Try again when your are at work. Otherwise…

Active Directory

Printix Administrator » Authentication page » Active Directory

On the Active Directory tab you can configure Active Directory authentication. You just need a user account in Active Directory to configure this. See also: How to enable Active Directory authentication How to deploy Printix Client Settings Default…

Azure AD conditional access

Printix App » Azure AD conditional access

This is relevant if you want to control how authorized users access your cloud apps, including Printix. *Please follow the steps below, if users get the message “Your sign-in was successful but does not meet the criteria to access this resource.” Open a…

Print queues

Printix Administrator » Printers page » Printer properties » Print queues

To get here: Open the Printers page to view the print queues. Click Print queues Lists the printer’s Print queues Click print queue’s Name, or click and Modify to open Print queue properties. Select individual print queues and click…

Client menu

Printix Client » Client menu

Menu on Windows Open Printix Client to see the menu: Printers… Add printer and install print driver. Release and print documents… Open Printix App in a web browser. Preferred print method: Print Prints your document directly to the selected…

Next steps

Getting started » Next steps

Visit the topic below that best suits your current environment and cloud needs: Start a trial on a computer Install and evaluate on a computer through hands-on experience. Migrate print server to Printix Cloud Copy the existing print infrastructure to the…

Print queues page

Printix Administrator » Print queues page

Lists the Print queues Click Print queue name, ID or click and Modify to open the Print queue properties page. Click the print queue’s number of Computers to see the list of computers that has the print queue installed. Select individual print queues…

Why are printers named ASD, BNM, … ?

FAQ » Why are printers named ASD, BNM, … ?

All Printix printers gets a unique three-letter ID, also known as, the printer ID. This makes it efficient to search for printers and easy to identify the printers. Search for printer is efficient If Printix manage 26 or fewer printers you only have to enter…

Why are there additional print queues?

FAQ » Why are there additional print queues?

You have setup print queues, and made them Active, so users can add these via the Printix Client. You have then deployed Printix Client on more computers, and suddenly new print queues starts to be listed in Printix Administrator. When you for example look at the ASD…

Printix Configurator

Printix Configurator

Printix Configurator for Windows can be used to initially configure Printix for customers with multiple locations (networks) and a large number of already deployed printers. Printix Configurator will offer to update itself to the latest approved…

This is not a printer

Error messages » Printer issues at registration » This is not a printer

The entered address does not point to a printer. RESOLUTION: Correct the address so it points to the printer.

Permission denied

Error messages » Permission denied

You are trying to Sign in to Printix Administrator, but your role do not allow this. RESOLUTION: Do not attempt to sign in to Printix Administrator. Alternatively contact your administrator and ask to have your role changed. You are trying to Save changes in…

Printer already exists

Error messages » Printer already exists

The printer you are trying to add is already known by Printix. RESOLUTION: If you tried to add the printer, but this failed, you may want to delete the printer from the Unregistered printers page and then add it again.

Unregistered printers page

Printix Administrator » Printers page » Unregistered printers page

Printers that fail to register will appear on this page. Open Printers page. Click Unregistered printers See also: Printer registration issues Click and Diagnose. Select a printer and click Diagnose at the bottom of the screen. Click and Info to…

Missing print driver

Error messages » Printer registration issues » Missing print driver

There is no print driver selected. RESOLUTION: Add the print driver to the Printix driver store.

Email domain is not allowed

Error messages » Email domain is not allowed

You are trying to self-register, but your email is not allowed. RESOLUTION: Contact an administrator and ask to be invited.

Unknown model name

Error messages » Printer registration issues » Unknown model name

Unable to get model name from the printer. Has SNMP v1 been disabled on the printer? Is the communication blocked by a firewall? RESOLUTION: Check the above and try again. It is recommended to restart the printer after having made changes to its SNMP…

Missing printer information

Error messages » Printer registration issues » Missing printer information

Unable to get any information from the printer. Has SNMP v1 been disabled on the printer? Is the communication blocked by a firewall? RESOLUTION: Check the above and try again. It is recommended to restart the printer after having made changes to its SNMP…

Groups

Printix Administrator » Users page » User properties » Groups

On the Groups tab you see the groups that has been added to print queues and which the user is a member of. Only available if groups (Azure AD or Google) are enabled. Search Click Search Enter name or description. Uppercase and lowercase letters are treated…

What happens when I install Printix Client?

FAQ » What happens when I install Printix Client?

The first Printix Client you install will prepare your setup and attempt to discover your printers and securely transfer necessary information to Printix Cloud and thereby save you time. It installs the Printix Anywhere printer, converts print queues and enhances their…

Computers

Printix Administrator » Networks page » Gateway properties » Computers

Lists the Computers that are using this gateway. Click Refresh to refresh the list.

Computers

Printix Administrator » Networks page » Network properties » Computers

Lists the Computers that are on this network. Click Refresh to refresh the list.

History

Printix Administrator » Users page » User properties » History

On the History tab you can see what changes were made to the user. Click Search. Advanced search: Select the number of items to Show. Click Date. Select From date and time. Select To date and time. Click Apply. Click Search.

Welcome

Introduction » Welcome

We are very pleased you have chosen to use our Printix Cloud Print Management Service. It is built to work for you and grow with you. We hope you will enjoy the Printix experience. Friendly regards The Printix team

Computers

Printix Administrator » Print queues page » Print queue properties » Computers

Lists the Computers that has the print queue installed. Click computer’s Hostname to open Computer properties. Click the computer’s number of Tasks to see the list of tasks for the computer. Click Refresh to refresh the list. *There may be a…

Fetching data

Error messages » Printer registration issues » Fetching data

Trying to fetch data from the printer or Printix Client is trying to contact Printix Cloud. RESOLUTION: Wait until data has been fetched. Please submit a support request if it keeps happening.

History page

Printix Administrator » History page

To get here: Click Menu , History List History Click Search. For security and confidentiality reasons documents are not referenced by their name. Advanced search: Check resources: System Changes to the setup, like authentication, customization and…

History

Printix Administrator » Computers page » Computer properties » History

On the History tab you can see what printed and what changes were made to Printix Client on the computer. Click Search. Advanced search: Select the number of items to Show. Click Date. Select From date and time. Select To date and time. Click Apply. Click…

Gateway properties

Printix Administrator » Networks page » Gateway properties

To get here: Open the Networks page. Check Show only unknown networks. If there are no computers on unknown networks, a three-dot spinner will appear forever. Click a gateway. On the Setup tab you can select a network the gateway should be added…

History

Printix Administrator » Printers page » Printer properties » History

On the History tab you can see what printed on the printer and what changes were made to the printer. Click Search. Advanced search: Select the number of items to Show. Click Date. Select From date and time. Select To date and time. Click Apply. Click…

Users page

Printix Administrator » Users page

Lists the Users Click user’s Name or click and Modify to open User properties. Select a user and click Modify at the bottom of the screen. Click Refresh to refresh the list. Click and Info to see information about the user: Name, Role, and Email…

Computers page

Printix Administrator » Computers page

Lists the Computers Click computer’s Hostname or click and Modify to open Computer properties. Click the computer’s number of Tasks to see the list of tasks for the computer. Select a computer and click Modify at the bottom of the…

Printix Administrator

Printix Administrator

Printix Administrator is used to configure Printix and manage your printers. Only administrators can Sign in in to Printix Administrator. Printix Administrator runs in a web browser on your computer, tablet and smartphone. The design is responsive, so…

Email invite has already been used or is expired

Error messages » Email invite has already been used or is expired

The link in the email can only be used once for activation and this must happen within 72 hours. You signed up and got Your Printix Home, but you did not download, install and sign in to Printix Client on a Windows or Mac computer, and now you have tried to resume…

Drivers

Printix Administrator » Print queues page » Print queue properties » Drivers

On the Drivers tab you can see the list of print drivers. Check Show all to show drivers for all Windows and macOS editions. Click System, Print driver, or click and Change print driver Click and Lock selection of print driver or Automatic selection of…

Tasks

Printix Administrator » Computers page » Computer properties » Tasks

Lists the computer’s Tasks Clear expired tasks Click Clear expired tasks to delete tasks with status Failed or Timeout. Search Click Search Enter task type or status. Uppercase and lowercase letters are treated the same. Sort by Click item to…

ID provider not found

Error messages » ID provider not found

You tried to sign in with an account that is not configured to work with this Printix Home. You clicked Sign in with Google, but instead using your work account you used private gmail account. RESOLUTION: Sign in with the correct account. If this also fails, then…

What happens if users uninstall Printix Client?

FAQ » What happens if users uninstall Printix Client?

If users uninstall Printix Client their Printix printers gets converted to normal network printers. The name is stripped of the three-letter ID. Printix: Reception ASD After: Reception If the stripped name is not unique the text “Copy” may get appended…

Google integration

Introduction » Features » Google integration

Sign in with Google Automatic registration of the user happens the first time the user Sign in with Google to Printix. Single sign-on (SSO) to Printix with users’ G Suite account. If you Delete a user in G Suite, the user is also deleted in Printix.…

Sign in issues

Error messages » Sign in issues

Sign in with Microsoft, Google or email in Printix Client just returns to Sign in First time sign in to Printix Client is not automatic Printix Client Sign in page is missing Sign in buttons and menu icon is represented by the letter ‘m’ Printix Client…

ID provider does not match

Error messages » ID provider does not match

You tried to sign in with an account that is not configured to work with this Printix Home. You clicked Sign in with Google, but instead of using your work account, you used your private gmail account. RESOLUTION: Sign in with the correct account. If this also…

Discover printers does not find printer

Error messages » Printer registration issues » Discover printers does not find printer

A Discover printers does not add the printer as expected. Is the printer powered on? Is the printer connected to the network? Is the printer on a different subnet than the computer doing the discovery. Please add a printer from that subnet manually and then do a…

No Printix Client acts as proxy on this network

Error messages » No Printix Client acts as proxy on this network

There is no Printix Client on this network to facilitate the communication from Printix Cloud to your network. RESOLUTION: Start Printix Client on your computer. Install Printix Client on at least one computer that is powered on at all times. If your company has…

Microsoft integration

Introduction » Features » Microsoft integration

Sign in with Microsoft Automatic registration of the user happens the first time the user Sign in with Microsoft to Printix. Single sign-on (SSO) to Printix with users’ Microsoft account. Supports Azure AD conditional access. If you Delete a user in…

Invoice

Printix Administrator » Subscription page » Invoice

List of Invoices. Click Menu , Subscription Click the Invoice tab. Click invoice ID to open the invoice. If the browser’s pop up blocker prevents the invoice from opening, you may have to click Allow to see the invoice. In the above example you can…

Supported languages

Introduction » Supported languages

User interfaces are available in these 18 Languages English / English [A,U] Dansk / Danish Deutsch / German Español / Spanish Français / French Italiano / Italian Nederlands / Dutch Norsk / Norwegian Polski / Polish Português / Portuguese Suomi /…

What if the Internet connection is lost?

FAQ » What if the Internet connection is lost?

Without an Internet connection you are temporarily unable to: Sign in to Printix Administrator. Configure Printix and manage printers with Printix Administrator. Access this manual As long as users remain signed in and keep their computer powered on, they can…

Implementation guide

Getting started » Implementation guide

To guide you through the implementation of our Printix Cloud Print Management Service, we suggest you consider the below phases and examples. Implementation phases Implementation phase setup Implementation pack *If you need your trial period extended, then…

User properties

Printix Administrator » Users page » User properties

On the Setup tab you can modify the role of the user. Select Role and thereby what functions the user can perform: Click Save at the bottom of the screen. An email is sent to the user. *You will be signed out of Printix Administrator if your own role is…

Subscription page

Printix Administrator » Subscription page

*You can pay by credit card, or contact us to enquire about an invoicing option/annual payment by credit card or bank transfer (no cheques). To get here: Click Menu , Subscription On the Billing tab you can manage your subscription. Additional…

System manager

Roles » System manager

As System manager you have full rights in Printix Administrator to control everything, including the roles of all other users. Open Printix Administrator Manage printers Manage users Manage computers Manage the roles of all other users Manage…

Authentication page

Printix Administrator » Authentication page

To get here: Click Menu , Authentication *You can always Invite users via email. Enable one or more of these authentication methods and thereby offer users a bit of self-service so you do not have to invite them. Azure AD On the Azure AD tab you can…

Diagnostics

Printix Administrator » Printers page » Printer properties » Diagnostics

Click on the Diagnostics tab to collect the latest status from the printer. Online / OK Online / Warning Error Warning status details Possible causes for printer Warning status: Paper low Input tray is empty Toner low Service required Marker supply…

Item does not exist

Error messages » Item does not exist

The printer, user, or computer you are modifying has meanwhile been deleted, perhaps by another user with administrative rights. RESOLUTION: The list with the item, for example the list of printers, is automatically refreshed. After the refresh, the item you were…

Product Support

Product Support

In Product Support (support.printix.net) you can Search for information and explore the sections: Changelog. Videos. FAQ. If you Sign in you can: Click Follow and be notified by email when there are new articles in for example the Changelog…

I started a trial at home, but why does it not work at my company?

FAQ » I started a trial at home, but why does it not work at my company?

If you started the Printix trial at home, your computer (laptop) was put on Network1 (the first network). When you bring your laptop to work it will appear as on an Unknown network. When the computer is on an Unknown network a yellow dot is shown on the Printix Client…

Printer registration issues

Error messages » Printer registration issues

For troubleshooting steps please refer to: Discover printers does not find printer No Printix Client acts as proxy on this network Not responding This is not a printer Missing printer information Missing print driver Fetching data Unknown model name Unknown…

User does not exist

Error messages » User does not exist

The user does not exist. The user may have been deleted. RESOLUTION: Refresh the list of users. After the refresh, the user you were working on, should be gone from the list. To find out more about the deleted user use History

Web browser requirements

Introduction » Requirements » Web browser requirements

Printix software is designed to work on all newer web browsers on your smartphone, tablet and computer. Google Chrome 4 or later. Microsoft Internet Explorer 11. Microsoft Edge. Mozilla Firefox 3.6 or later. Apple Safari 4 or later. Private mode is not…

Network properties

Printix Administrator » Networks page » Network properties

To get here: Open the Networks page. Click on a network. On the Setup tab you can you can give the network a more descriptive name, control if print queues should be converted, and delete gateways. Additional tabs: Computers Settings Network…

Diagnostics

Printix Administrator » Computers page » Computer properties » Diagnostics

Click on the Diagnostics tab to collect the latest status from the computer. Collected Collected The date and time the status was collected. Empty if the computer is not available. Printers Printix printers Number of print queues handled by Printix. Name…