Scan settings of Printix capture workflows are independent from the printer. Users can select scan settings that might not be supported by the printer, which means that the printer might override the requested scan parameters to complete the workflow.

The Printix workflow settings cover only a subset of the scan features that the printer has. This implies that the printer simplifies some settings when they are applied. The most affected settings are the paper feeding options and also the orientation to some extent.

Printix queries the available scan capabilities from the printer. When a scan request is made, each scan setting (other than Select automatically) is checked whether it is supported by the capabilities of the printer. When a scan setting is not supported, the following things can happen:

  • For Orientation, Portrait is used if Auto is not supported, and if Portrait or Landscape is not supported, the other setting is used.
  • For Paper size, the closest supported paper width is used from the same oriented paper sizes.
  • For Color, Grey is used if Color is not supported, and Black and white is used if Grey is not supported.
  • For Resolution, the closest value is used. If two values are the closest, the higher value is used.
  • For Duplex, if 2-sided is not supported, 1-sided is used.

Paper feeding options

If you scan a two-sided document, add the paper to the Automatic Document Feeder (ADF). If you scan a one-sided document, put the paper on the glass reader.

Select automatically

If either Orientation or Paper size is set to Auto, the printer automatically sets proper values for scanning.


Was this helpful?

Yes No
You indicated this topic was not helpful to you ...
Could you please leave a comment telling us why? Thank you!
Thanks for your feedback.

Post your comment on this topic.

Please do not use this for support questions.
Printix Support

Post Comment