To be able to install and uninstall Printix Go on Kyocera printers, SSL/TLS communication must be configured correctly.

  1. Open the printer’s web page and Login as Administrator.
  2. On the menu, select Security Settings, and then Network Security.
    • In SSL, On should be selected by default.
    • In TLS Version for both Serverside Settings and Clientside Settings, make sure TLS1.2 and TLS1.3 are selected.
      Printix Go uses the highest level of TLS that the device supports. If the device does not support TLS 1.3, the communication falls back to TLS 1.2.
  3. Select OK.

These steps are safety requirements. Printers without a correctly configured SSL/TLS communication are not supported.


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