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Install Printix Client
Printix Client » Install Printix Client
Printix Client can automate the creation of print queues and installation of print drivers. Install Printix Client for Windows Install Printix Client for Mac
What happens when I install Printix Client?
FAQ » What happens when I install Printix Client?
The first Printix Client you install will prepare your setup and attempt to discover your printers and securely transfer necessary information to the Printix Cloud and thereby save you time. It installs the Printix Anywhere printer, converts print queues and enhances…
Install Printix Client for Mac
Printix Client » Install Printix Client » Install Printix Client for Mac
Download On your Mac computer: Open a web browser and enter the Printix Home of your work or school (acme) followed by /download Example: acme.printix.net/download Select Download Printix Client. !Do NOT rename the file, as it will prevent it from working with…
Install Printix Client for Windows
Printix Client » Install Printix Client » Install Printix Client for Windows
Download These instructions are for the EXE file. Administrators can download the Microsoft Installer (MSI) package. On your Windows computer: Open a web browser and enter the Printix Home of your work or school (acme) followed by /download Example:…
Can I use label printers?
FAQ » Can I use label printers?
We have many customers using label printers with Printix. However, to make your setup of your label printer successful, we have collected this information for you. Label printers that are network connected and have full SNMP support are easy to setup. However, some…
I can not sign in to Printix Administrator
Troubleshooting » Sign in issues » I can not sign in to Printix Administrator
You are not able to sign in to Printix Administrator. RESOLUTION: Open your browser in Incognito or In private mode and enter the Printix Home (acme) followed by /admin Example: https://acme.printix.net/admin You will get Permission denied if you do not have the…
Install Printix Chromebook
Printix Chromebook » Install Printix Chromebook
Open the Chrome Web Store and search for Printix Select Add to Chrome. Select Add extension. Printix has now been added. To see a list of extensions, Open Chrome and type chrome://extensions and press Enter. *Chromebooks are not listed in Printix Administrator,…
Install Printix Go
Printix Go » Install Printix Go
In order to install Printix Go, a Sign in profile and a Go configuration must be created and assigned. Also, it must be a Printix Go supported printer. Open Printer properties and select the Printix Go tab. Select Sign in profile setup to open Sign in…
How to remotely access control panel on Kyocera printers
Printix Go » Printix Go Kyocera – How to » How to remotely access control panel on Kyocera printers
Open the printer’s web page and Login as administrator. In the Network Settings menu, select Protocol. Make sure Enhanced VNC (RFB) over SSL is turned on. Download and install VNC Viewer from the internet. In VNC Viewer, select the File menu and then New…
How to remotely access control panel on Lexmark printers
Printix Go » Printix Go Lexmark – How to » How to remotely access control panel on Lexmark printers
Open the printer’s web page and Log in as administrator. In the Settings menu, select Device. Select Remote Operator Panel. In Launch Remote Operator Panel, select Launch.
How to remotely access control panel on HP printers
Printix Go » Printix Go HP – How to » How to remotely access control panel on HP printers
Open the printer’s web page and Sign in as Administrator. On the Information tab, select Remote Control-Panel in the menu. Select Launch Private Remote Control-Panel.
How to remotely access control panel on Ricoh printers
Printix Go » Printix Go Ricoh – How to » How to remotely access control panel on Ricoh printers
Open the printer’s web page and Login as Administrator. On the menu, select Device Management, and then Remote Panel Operation.
How to remotely access control panel on Xerox printers
Printix Go » Printix Go Xerox – How to » How to remotely access control panel on Xerox printers
Open the printer’s web page. Select Remote Control Panel. Select Request Session.
Printix Client
Printix Client
Printix Client automates the creation of print queues and installation of print drivers. Printix Client runs on Windows and Mac computers. There is no manual effort involved in maintaining Printix Client, as it will silently update itself to the latest approved…
Client menu
Printix Client » Client menu
Menu on Windows Open Printix Client to see the menu: Printers… Add printer and install print driver. Not available if Allow users to add printers via Printix Client is unchecked. Administrators will always be able to select Printers… See…
How to remotely access control panel on Konica Minolta printers
Printix Go » Printix Go Konica Minolta – How to » How to remotely access control panel on Konica Minolta printers
Enable remote access on the printer Open the printer’s web page and Login as Administrator. Select Network in the main menu. In Remote Panel Settings, select Remote Panel Server Settings. Change Server Setting from NO to YES to enable remote access to the…
How to install Printix Capture
Printix Go » How to install Printix Capture
Check Capture in the Go functions settings in the Go configuration. Select Save. Proceed to Install Printix Go. If Printix Go it is already installed, then do an Update on the printer as this is required to make Printix Go on the printer reference the…
How to install Printix Go on a Ricoh printer without using the Printix Client
Printix Go » Printix Go Ricoh – How to » How to install Printix Go on a Ricoh printer without using the Printix Client
*This is coming functionality. Last modified 2024/03/02. Printix Go Ricoh can now be used to release documents from the cloud without the required presence of a computer running Printix Client. Ricoh printers in clientless mode must be added using manual registration…
Printix Client as kiosk
Printix Client » Printix Client as kiosk
Making Printix Client run as kiosk on a computer is relevant if multiple users need to operate and print from the computer without being signed in with a personal account. Features Sign in is not required. Print only. No Print later. No Secure print. Printix…
Computer failed to install print driver: -2,147,467,259
Troubleshooting » Add printer issues » Computer failed to install print driver: -2,147,467,259
For Printix Client to be able to add a printer to a computer, the print driver MUST be Authenticode signed by Microsoft, or the print driver MUST be installed on the computer in advance, or you can install the print driver’s certificate. If you manually…
How to uninstall Printix Client
How to » How to uninstall Printix Client
Windows Open Control Panel and select Programs and Features. Select Printix Client and select Uninstall. If Printix Client was installed with Windows Installer (MSI), then select the Printix Client without Printix logo (smallest size). You are asked to confirm…
How to open Printix Client
How to » How to open Printix Client
Windows Select the arrow next to the notification area on the task bar. Select the Printix Client icon. If it does not show, then Install Printix Client. Printix Client menu appears. If you are already signed in your name is shown next to Sign in.…
How to deploy Printix Client
How to » How to deploy Printix Client
Once you have added the first users, you should consider using the below methods to deploy Printix Client and get users to print with and use Printix. Let users download Printix Client and register themselves Deploy Printix Client with Microsoft Endpoint…
How to install Printix Go on multiple printers
Printix Go » How to install Printix Go on multiple printers
How to install Printix Go on multiple printers from the Printers page How to assign a Go configuration to multiple printers How to assign a sign in profile to multiple printers How to install Printix Go on multiple printers from the Printers page Select…
How to install card reader on HP printers
Printix Go » Printix Go HP – How to » How to install card reader on HP printers
Locate an available USB Type-A port on the back of the printer or on the side of the printer’s touchscreen control panel. Connect the card reader to the USB Type-A port. On the Printer properties page Card reader should show Vendor and Created for the…
How to install card reader on Epson printers
Printix Go » Printix Go Epson – How to » How to install card reader on Epson printers
Connect the card reader Locate the USB type-A port: WorkForce Enterprise MFPs: Front Side WorkForce Pro MFPs: Rear Side EcoTank Pro MFPs: Front Side Connect the card reader. *If you connect a card reader to the wrong port you will get the message:…
How to install card reader on Xerox printers
Printix Go » Printix Go Xerox – How to » How to install card reader on Xerox printers
Activate card reader plug-in on VersaLink printers You need to install the Xerox USB Card Reader plug-in as follows: Download the USB Card Reader plug-in Visit support.xerox.com. Search for the model of your printer (Example: VersaLink C7020). Open the Drivers &…
How to install card reader on Ricoh printers
Printix Go » Printix Go Ricoh – How to » How to install card reader on Ricoh printers
Connect the card reader Remove the bracket on the right side of the printer’s touchscreen control panel. Locate the USB mini-B port. Connect the card reader to the USB mini-B port. Mount the bracket again. If Printix Go is already installed, select Update…
Printix Client icon does not appear
Troubleshooting » Sign in issues » Printix Client icon does not appear
The Printix Client icon does not appear. The PrintixClient- user . number .log file includes the following message: System.NotSupportedException: The requested security protocol is not supported. at…
How to get Printix Client logs
How to » How to get Printix Client logs
If advised to do so, you should ZIP the content of the Logs folder and submit to support. Log files are stored on the computer. PrintixClient- user . number .log PrintixService. number .log There will be a maximum of 2 × 6 log files with a size of 1 MB…
How to install card reader on Konica Minolta printers
Printix Go » Printix Go Konica Minolta – How to » How to install card reader on Konica Minolta printers
A Konica Minolta field service engineer needs to be involved to enable the use of a card reader. Connect the card reader directly to the external USB port located at the rear next to the network port. It may be necessary to remove the right-rear cover to access the USB…
How to test if a printer can be reached
How to » How to test if a printer can be reached
Use one of the below methods to verify if a printer can be reached by a computer (responds to the ping request). Make sure the printer is powered on and connected to the network. Ping printer from Computer properties page Open the Computer properties page. Select…
What happens if users uninstall Printix Client?
FAQ » What happens if users uninstall Printix Client?
If users uninstall Printix Client their Printix printers gets converted to normal network printers. The name is stripped of the three-letter ID. Printix: Reception ASD After: Reception If the stripped name is not unique the text “Copy” may get appended…
How to see the version of Printix Client
How to » How to see the version of Printix Client
On the computer Windows Select and hold the Ctrl key and open the client menu. Help is toggled to Diagnostics. Select Diagnostics. Version is that of the currently installed Printix Client. Alternatively, you can open a command prompt and type: wmic…
How and how often is Printix Client updated
Printix Client » How and how often is Printix Client updated
Computers will silently update themselves to the latest approved version listed on the Software page. Upon regular intervals and at restart PrintixService.exe checks for availability of a newer version and if there is one, it will download it from software.printix.net…
How to install HP Workpath on printers through HP Command Center
Printix Go » Printix Go HP – How to » How to install HP Workpath on printers through HP Command Center
Before working with HP Command Center, it is necessary to create an HP account by registering on the HP Command Center (hpcommandcenter.com). Enable the HP Workpath platform on the printer. Go to the printer and select the HP Command Center application. …
How to install print drivers that are not signed by Microsoft
How to » How to install print drivers that are not signed by Microsoft
Printix Client is not able to install an unsigned print driver until the Authenticode signature has been installed. Follow the instructions below to install the Authenticode signature on each computer, or add it to a group policy. Extract the certificate Locate the…
How to deploy Printix Client for Mac with Addigy
How to » How to deploy Printix Client for Mac with Addigy
Download Printix Client for macOS Open the Software page. Select Printix Client for MAC to download it. Take note of the version number of the downloaded file, because it will be needed later. Open Downloads, for example, from the Dock at the bottom of the…
How to include Printix Client in a managed image
How to » How to include Printix Client in a managed image
To make Printix Client work with a managed image, you need to modify Windows Registry before you create the managed image. Install Printix Client, so it becomes part of the new managed image. A managed image is typically used in connection with: Azure Virtual…
No Printix Client acts as proxy on this network
Error messages » No Printix Client acts as proxy on this network
There is no Printix Client on this network to facilitate the communication from the Printix Cloud to your network. RESOLUTION: Start Printix Client on your computer. Install Printix Client on at least one computer that is powered on at all times. If your company…
How to deploy Printix Client with Microsoft Endpoint Manager
How to » How to deploy Printix Client with Microsoft Endpoint Manager
You can automatically deploy Printix Client with Microsoft Endpoint Manager. If you also Enable Microsoft Entra authentication, users are automatically registered the first time they sign in to Printix Client with their Microsoft work or school account. Can I use…
Not signed in after sign in to Printix Client
Troubleshooting » Sign in issues » Not signed in after sign in to Printix Client
After Sign in to the Printix Client and closing the browser window (as instructed), the Printix Client menu still does not display you as signed in and a yellow dot is shown on the Printix Client icon indicating the Printix Client is in the state Connection…
How to deploy Printix Client for Mac with Jamf Pro
How to » How to deploy Printix Client for Mac with Jamf Pro
You can automatically deploy Printix Client for Mac with Jamf Pro. Download Printix Client for macOS Open the Software page. Select Printix Client to download it. Open Downloads, for example from the Dock at the bottom of the screen. Double-select…
When I release a document, it says: Working on it
Troubleshooting » Print issues » When I release a document, it says: Working on it
If you are releasing a print anywhere document to a printer you have not used before, it may require your computer to first add the printer. This may take 1-5 minutes depending on the print driver. During this time, the Printix App will show the state Working on it…
How to deploy Printix Client for Mac with Microsoft Endpoint Manager
How to » How to deploy Printix Client for Mac with Microsoft Endpoint Manager
You can automatically deploy Printix Client for Mac with Microsoft Endpoint Manager. Download Printix Client for macOS Open the Software page. Select Printix Client to download it. Open Downloads, for example from the Dock at the bottom of the…
How to enable use of HTTPS between Print Spooler and Printix Client
Printix Client » How to enable use of HTTPS between Print Spooler and Printix Client
All Printix communication inside and outside the network is secured with encryption and the use of HTTPS. Follow these steps to allow the PrintixService.exe to listen for print data from the Windows Print Spooler (spoolsv.exe) via HTTPS (TCP port 21343). Requires…
Unable to perform action while Printix Client is on an unknown network
Error messages » Unable to perform action while Printix Client is on an unknown network
You have selected Discover printers on the Computer properties page, but the computer is unable to perform this, as it is currently on an Unknown network. RESOLUTION: Discover printers from the Printers page.
When I want to release a document, it says: Document is unavailable
Troubleshooting » Print issues » When I want to release a document, it says: Document is unavailable
In Printix App you may experience the following: One or more selected documents are labelled: Document is unavailable. After a Select all of documents, an Unavailable documents dialog appears with the question: Deselect the unavailable documents? The above…
I started a trial at home, but why does it not work at my company?
FAQ » I started a trial at home, but why does it not work at my company?
If you started the Printix trial at home, your computer (laptop) was put on Network1 (the first network). When you bring your laptop to work, it will appear as on an Unknown network. When the computer is on an Unknown network, a yellow dot is shown on the Printix…
Teach Printix about networks
Getting started » Understanding networks » Teach Printix about networks
If you want to have all printers registered and the network structure in place, before you introduce users to Printing with Printix, then follow these steps: Make the recommended: Implementation setup. Install Printix Client on computers. Use your preferred…
Migrate multiple sites to Printix Cloud
Getting started » Next steps » Migrate multiple sites to Printix Cloud
Migrating multiple sites, like branch offices and campuses. Step 1: Add site Step 2: Deploy Printix Client to computers Prerequisites: Printix is already deployed at the first site. Step 1: Add site Install Printix Client on a computer at the site you want…
Printix Go HP – How to
Printix Go » Printix Go HP – How to
How to sections for HP: How to use Printix Go on HP printers How to set inactivity timeout on HP printers How to set up scan settings on HP printers How to set up scan to email on HP printers How to remotely access control panel on HP printers How to reset to…
Printix Go supported printers and MFPs
Printix Go » Printix Go supported printers and MFPs
Printix Go is available for these vendors: Epson Fujifilm (Coming) HP HP Workpath Konica Minolta Kyocera Lexmark Ricoh Xerox Features Present card to Sign in at the printer to release documents. Printix functions: Print (release documents). Capture…
How to
How to
How to section is also in: Printix User Manual Categories: Sign in Printers, print queues and print drivers Users Deployment Networks and sites Groups Printix Go Capture and workflow Cloud storage Analytics and reports Troubleshooting *If you have any…
Organization with multiple sites want to eliminate print servers
Getting started » Implementation guide » Organization with multiple sites want to eliminate print servers
Printix Cloud Print Management Service is a cloud-based multi-tenant subscription service, which runs with Printix Client installed on users’ computers (Windows and Mac) and with a copy of the print infrastructure. No on-premise servers and databases are…
Printix Go Xerox – How to
Printix Go » Printix Go Xerox – How to
How to sections for Xerox: How to use Printix Go on Xerox printers How to configure SNMPv1/v2 on Xerox printers How to install card reader on Xerox printers How to set up scan to email on Xerox printers How to set inactivity timeout on Xerox printers How to…
Printix Go Konica Minolta – How to
Printix Go » Printix Go Konica Minolta – How to
How to sections for Konica Minolta: How to prepare Konica Minolta printer for Printix Go How to install card reader on Konica Minolta printers How to use Printix Go on Konica Minolta printers How to set up scan settings on Konica Minolta printers How to set up…
Start a trial on a computer
Getting started » Next steps » Start a trial on a computer
Step 1: Install Step 2: Start printing Requirements: You should be connected to the network you want to use Printix on, for example the network at the office. Your computer must have access to at least one printer on the network and with at least one print…
Printix Go Ricoh – How to
Printix Go » Printix Go Ricoh – How to
How to sections for Ricoh: How to use Printix Go on Ricoh printers How to set up scan settings on Ricoh printers How to set up scan to email on Ricoh printers How to install card reader on Ricoh printers How to set up SSL/TLS communication on Ricoh printers How…
History
Printix Administrator » History
To get here: Select Menu , History . *Fetching data may appear for a little while before you will start to see data. Please have patience. List History Select the Type: System Changes to the setup, like authentication, customization, group…
Mac requirements
Introduction » Requirements » Mac requirements
Any Internet connected Mac computer capable of running: macOS 14 Sonoma macOS 13 Ventura macOS 12 Monterey macOS 11 Big Sur macOS 10.15 Catalina macOS 10.14 Mojave macOS 10.13 High Sierra macOS 10.12 Sierra *On Mac computers running macOS 10.15.1 or later…
Software
Printix Administrator » Software
To get here: Select Menu , Software . Windows Printix Client Automates the creation of print queues and installation of print drivers. The MSI arguments are relevant if you want to deploy Printix Client with Microsoft Endpoint Manager. Printix…
FAQ
FAQ
Frequently asked questions is also in: Printix Product Support Why subscribe to Printix? What is the Printix Anywhere printer? How secure is Printix printing? What if the Internet connection is lost? Why are printers named ASD, BNM, … ? Why are there…
Citrix and RDS
Getting started » Citrix and RDS
Printix printing is also possible if you use Citrix or Remote Desktop Services (RDS). Install Printix Client on the Citrix Servers and install Printix Client on at least one computer at each site/location. Please refer to Citrix and RDS Profile Management on how…
Email invite has already been used or is expired
Error messages » Email invite has already been used or is expired
The link in the email can only be used once for activation and this must happen within 72 hours. You signed up and got Your Printix Home, but you did not download, install and sign in to Printix Client on a Windows or Mac computer, and now you have tried to resume…
Migrate print server to Printix Cloud
Getting started » Next steps » Migrate print server to Printix Cloud
Step 1: Install Printix Client on the print server Step 2: Deploy Printix Client to computers Step 3: Remove print server Requirements: You have access to an administrative account and can sign in to the print servers. Make the recommended: Implementation…
Implementation assistant
Printix Administrator » Implementation assistant
To get here: Select Menu , Implementation assistant Implementation I am ready to deploy Use a tool (MSI) to install Printix Client on computers. I wish to involve the first few users only Invite users by email requesting them to download and…
Active Directory
Printix Administrator » Authentication » Active Directory
On the Active Directory tab you can configure Active Directory authentication. You just need a user account in Active Directory to configure this. See also: How to enable Active Directory authentication How to deploy Printix Client Settings Default…
Windows requirements
Introduction » Requirements » Windows requirements
Any Internet connected Windows computer capable of running: Windows 11 Windows 10 Windows 8.1 (End of support 2023-01-10) Windows 8 (End of support 2023-01-10) Windows 7 (Microsoft ended support 2020-01-14) Windows Server 2022 (End of support…
Zero trust networks
Getting started » Zero trust networks
To print a document, a computer with Printix Client must be online on the same network as the printer. This may not be possible if it is required that printers and computers are kept on separate networks. To resolve this, you can run a computer, preferably a server,…
How it works
Introduction » How it works
Your Printix Cloud Print Management Service is established by deploying Printix Client, our small piece of software, on your computers (Windows and Mac). Print driver management Any printer discovered in your network is presented to you in our web interface Printix…
Connecting to service
Error messages » Connecting to service
Printix Client is trying to connect to the Printix Service on the computer. The message normally appears for a few seconds and is then replaced by the message: Fetching data. However, if the message shows for several minutes, it could be because: Blocked by…
Enable USB printing
Printix Redirector » Enable USB printing
Use Printix Redirector to enable printing to a locally attached USB printer. Install Printix Client and Printix Redirector on the (desktop) computer that has the locally attached USB printer. Ensure a v3 print driver is used. In Printix Administrator open…
Build a new site with Printix Cloud
Getting started » Next steps » Build a new site with Printix Cloud
This describes a “green field” scenario, where you want to have Printix installed and configured before users move into the new office/site. Follow the steps below to build your print infrastructure. Step 1: Install Step 2: Set up print queues Step 3:…
Enable BYOD
Getting started » Enable BYOD
How to enable BYOD (Bring Your Own Device), so users can print from their own laptop. If you use Microsoft Entra ID, you can add a New guest user in Microsoft Entra ID. Guests can also be added by email Invitation. If your guests are subcontractors from the same…
How to add printers
How to » How to add printers
Add printers in Printix Administrator If you add the printer by IP address, make sure to give it a static IP address. If the added printer does not appear after a few seconds, then look for it on the Unregistered printers page. Open the Printers …
Getting started
Getting started
Visit printix.net and select Free trial. Enter Work email. Enter Full name. Optionally enter Phone number. Enter Company name. Select Country. Optionally change I am starting this trial as to Service provider if this is the case. Enter Subdomain. Because…
Printix Go Ricoh supported printers and MFPs
Printix Go » Printix Go supported printers and MFPs » Printix Go Ricoh supported printers and MFPs
Last modified 2024/02/15. Installation on one printer at a time from the Printer properties page is supported. Installation on multiple printers from the Printix Go tab on the Settings page is not supported. If you intend to install on a Gestetner, Infotec,…
Printix Go Fujifilm supported printers and MFPs
Printix Go » Printix Go supported printers and MFPs » Printix Go Fujifilm supported printers and MFPs
*This is coming functionality and subject to change. Contact us if you have questions. Last modified 2024/03/15. Last modified 2024/03/15. Requirements As a general rule, Printix Go supports Fujifilm printers and MFPs that support the AIP 7 framework and…
Network ports
Introduction » Network ports
Secure communication All Printix communication inside and outside the network is secured with encryption and the use of HTTPS (SSL/TLS). Documents are stored encrypted until they expire and get deleted. Documents do not need to leave your network. HTTPS on TCP…
Printing with Printix
Getting started » Printing with Printix
Having installed Printix Client, you can print to the Printix printers. On your computer, open the item you want to print. Select Print on the File menu. Identify a Printix printer, select it, and select Print. I do not see my printer – How do I add the…
Enable third-party Pull printing
Printix Redirector » Enable third-party Pull printing
If you have a third-party Follow/Pull printing solution, you can still benefit from Printix. Users can continue using existing card readers to sign in and release documents from the enabled printers’ touchscreen control panel. Printix allows you to…
Printix Redirector
Printix Redirector
Printix Redirector is used to: Enable third-party Pull printing Printing to so called Follow/Pull print queues from Kofax ControlSuite, PaperCut, SafeCom, Equitrac, PrinterLogic and similar third-party printing solutions. Enable USB printing Printing to locally…
Printix Go Kyocera – How to
Printix Go » Printix Go Kyocera – How to
How to sections for Kyocera: How to prepare Kyocera printer for Printix Go How to use Printix Go on Kyocera printers How to change the language of a Kyocera printer How to set inactivity timeout on Kyocera printers How to set up scan to email on Kyocera…
How to set default printer
How to » How to set default printer
With Printix, you can set the default printer as follows: Set default printer by group membership Remotely set default printer on a selected computer See also: How a user can set default printer on Windows How a user can set default printer on Mac How to…
How to update Printix Go
Printix Go » How to update Printix Go
The table below shows the effect of doing an Update for Printix Go. Update printers from view mode on the printers page Printers with an outdated Go version are listed with their version number in orange. Update a single printer Update multiple printers …
Printix Go Kyocera supported MFPs
Printix Go » Printix Go supported printers and MFPs » Printix Go Kyocera supported MFPs
Last modified 2024/03/28. Requirements As a general rule, Printix Go supports Kyocera printers and MFPs that are compatible with Kyocera’s software development platform HyPAS (Hybrid Platform for Advanced Solutions) generation 2 or later and the WebKit…
How to work with print driver configurations
How to » How to work with print driver configurations
Instead of using the print driver’s factory default settings, you can add your own print driver configuration. When the printer is added on the user’s computer, the configuration is added as well. That way, the user does not have to make these…
Printix Go Lexmark – How to
Printix Go » Printix Go Lexmark – How to
How to sections for Lexmark: How to prepare Lexmark printer for Printix Go How to use Printix Go on Lexmark printers How to set inactivity timeout on Lexmark printers How to set up scan to email on Lexmark printers How to sign in as machine administrator on…
Add printer issues
Troubleshooting » Add printer issues
Open Printix Troubleshooter PDF Check that a print driver is selected for the OS Firewall blocks download of print driver Device setup in progress Computer failed to install print driver: -2,147,467,259 See also: Can I use label printers? How to remove…
How to uninstall Printix Go from multiple printers
Printix Go » How to uninstall Printix Go from multiple printers
Select Printers . Select the eye icon in the table header and set the view mode to Printix Go. Select the check box next to the printers you wish to uninstall. Select Actions above the table, then select Uninstall. On Ricoh, a computer with Printix Client for…
Google integration
Introduction » Features » Google integration
Sign in with Google Automatic registration of the user happens the first time the user Sign in with Google to Printix. Single sign-on (SSO) to Printix with users’ Google Workspace account. Supports multiple Google domains per Printix Home. Printix…
How to remove print drivers
How to » How to remove print drivers
If Printix Client has issues adding a print queue on a Windows computer, it may be that there is an issue with a previously installed version of the print driver. If advised, perform the below steps, and then try to add the print queue again. Delete the Printix driver…
Printix Go troubleshooting
Troubleshooting » Printix Go issues » Printix Go troubleshooting
Categories: General Verify sign in profile failed Sign in to printer failed No Printix Client acts as proxy on this network Changed Go configuration does not take effect Printix Go installation status says failed Troubleshooting card readers How to…
Network properties
Printix Administrator » Networks » Network properties
To get here: Open the Networks page. Select a network. On the Setup tab you can give the network a more descriptive name, control if print queues should be converted, and delete gateways. Additional tabs: Computers Printers Settings Network…
Computer properties
Printix Administrator » Computers » Computer properties
On the Setup tab, you can view the properties of the computer. Additional tabs: Groups Print queues Tasks Diagnostics History Info Version The version number of the Printix Client running on the computer. Address The addresses of the…
What if the Internet connection is lost?
FAQ » What if the Internet connection is lost?
When the Printix Client loses connection to the Internet, a yellow dot is shown on the Printix Client icon indicating the Printix Client is in the state Connection failed. *Coming feature: When the connection fails, a red dot is shown on the Printix Client icon …
How to get started with capture and workflow
How to » How to get started with capture and workflow
We recommend that you, as the System manager, go through the below so you and your users can get started with capture and workflow. Check requirements. Evaluate from which sources (printer and/or mobile) your users need to capture data from. Optionally check…
How to add a print driver
How to » How to add a print driver
Install a TCP/IP print queue that uses the print driver you want to add to Printix. After adding the print queue Printix Client will automatically upload the new print driver to your Printix driver store, as soon as the Printix Service is restarted either manually or…
Printix Go
Printix Go
Printix Go integrates with your printer’s touchscreen control panel, offering secure print release, copy control, card-based authentication and more. Features Requirements Printix Go supported printers and MFPs Epson HP HP Workpath Konica…