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How to submit a support request
How to » How to submit a support request
Before you submit a support request, you may want to read Troubleshooting or watch this video: Open the Support page. Fill out the form. To help us investigate and hopefully reproduce the issue, we urge you to include as much detail as possible, such…
How to install HP Workpath on printers through HP Command Center
Printix Go » Printix Go HP – How to » How to install HP Workpath on printers through HP Command Center
Before working with HP Command Center, it is necessary to create an HP account by registering on the HP Command Center (hpcommandcenter.com). Enable the HP Workpath platform on the printer. Go to the printer and select the HP Command Center application. …
How to deploy Printix Client
How to » How to deploy Printix Client
Once you have added the first users, you should consider using the below methods to deploy Printix Client and get users to print with and use Printix. Let users download Printix Client and register themselves Deploy Printix Client with Microsoft Endpoint…
Printix Administrator
Printix Administrator
Printix Administrator is used to configure Printix and manage your printers. Only administrators can Sign in to Printix Administrator. Administrators are users with the Role: System manager or Site manager. Help Select the Help icon to open context…
Sign in page shows: Website not found
Troubleshooting » Sign in issues » Sign in page shows: Website not found
Follow the suggestions shown on the page. If this does not help, then submit a support request where you describe the issue and supply the information obtained by following these steps: Right-click the page and select Properties. Double-click on the text:…
Client menu
Printix Client » Client menu
Menu on Windows Open Printix Client to see the menu: Printers… Add printer and install print driver. Not available if Allow users to add printers via Printix Client is unchecked. Administrators will always be able to select Printers… See…
How to see the version of Printix Client
How to » How to see the version of Printix Client
On the computer Windows Select and hold the Ctrl key and open the client menu. Help is toggled to Diagnostics. Select Diagnostics. Version is that of the currently installed Printix Client. Alternatively, you can open a command prompt and type: wmic…
I started a trial at home, but why does it not work at my company?
FAQ » I started a trial at home, but why does it not work at my company?
If you started the Printix trial at home, your computer (laptop) was put on Network1 (the first network). When you bring your laptop to work, it will appear as on an Unknown network. When the computer is on an Unknown network, a yellow dot is shown on the Printix…
How to print from Kofax Output Manager
How to » How to print from Kofax Output Manager
On the computer that has the Printix managed print queue installed: *It is recommended to have the Printix Client installed on the same OM server(s) that host the IPP destination, as this will simplify the architecture and avoids complexity. Right-click the print…
No Printix Client acts as proxy on this network
Error messages » No Printix Client acts as proxy on this network
There is no Printix Client on this network to facilitate the communication from the Printix Cloud to your network. RESOLUTION: Start Printix Client on your computer. Install Printix Client on at least one computer that is powered on at all times. If your company…
Windows requirements
Introduction » Requirements » Windows requirements
Any Internet connected Windows computer capable of running: Windows 11 Windows 10 Windows 8.1 (End of support 2023-01-10) Windows 8 (End of support 2023-01-10) Windows 7 (Microsoft ended support 2020-01-14) Windows Server 2022 (End of support…
Support
Printix Administrator » Support
To get here: Select Menu , Support . How to get support Fill out the form. To help us investigate and hopefully reproduce the issue, we urge you to include as much detail as possible, such as: The name of the involved user, computer, printer and print…
How to uninstall Printix Go from multiple printers
Printix Go » How to uninstall Printix Go from multiple printers
Select Printers . Select the eye icon in the table header and set the view mode to Printix Go. Select the check box next to the printers you wish to uninstall. Select Actions above the table, then select Uninstall. On Ricoh, a computer with Printix Client for…
Printix Go HP – How to
Printix Go » Printix Go HP – How to
How to sections for HP: How to use Printix Go on HP printers How to set inactivity timeout on HP printers How to set up scan settings on HP printers How to set up scan to email on HP printers How to remotely access control panel on HP printers How to reset to…
How to uninstall Printix Go
Printix Go » How to uninstall Printix Go
Select Printers . Select the Printer name of the relevant printer to open the Printer properties page. Select the Printix Go tab. Select Uninstall. Optionally, after a minute passed, refresh the page and verify that the Status changed from Installed to…
How to deploy Printix App for Android with Microsoft Endpoint Manager
How to » How to deploy Printix App for Android with Microsoft Endpoint Manager
Open a new browser window and sign in to Microsoft Endpoint Manager admin center (endpoint.microsoft.com), using your work account credentials. In the Microsoft Endpoint Manager admin center, select Apps. On the Apps | Overview blade, under By platform, select…
How to deploy Printix App for iOS/iPadOS with Microsoft Endpoint Manager
How to » How to deploy Printix App for iOS/iPadOS with Microsoft Endpoint Manager
Open a new browser window and sign in to Microsoft Endpoint Manager admin center (endpoint.microsoft.com), using your work account credentials. In the Microsoft Endpoint Manager admin center, select Apps. On the Apps | Overview blade, under By platform, select…
SAP printing
Getting started » SAP printing
Is migration to cloud part of your organization’s strategy, but you still need a Windows server to print from SAP? The BECONEX SAP2Printix Connector integrates Printix as external OMS in the SAP system – with only a few clicks, you can manage all print jobs…
How to remove a site manager group from a site
How to » How to remove a site manager group from a site
Open the Sites page. Select the site. In the center pane, select Site setup to open Site menu and select Site manager groups. Alternatively right-click the site and select Site manager groups. Select More and Remove to remove the group. Alternatively remove…
How to work with sites
How to » How to work with sites
By optionally creating Sites , you can: Delegate management tasks to the IT personnel at the local site Administrators with the role Site manager can manage printers and printing in Printix Administrator without having excess permissions to change global…
How to add a site manager group to a folder or site
How to » How to add a site manager group to a folder or site
Ensure you have enabled groups (Microsoft Entra or Google). Open the Sites page. Select the folder or site. In the center pane, select Setup to open the Folder / Site menu and select Add site manager groups. Alternatively, right-click the folder or site and…
How to deploy Printix Client for Mac with Microsoft Endpoint Manager
How to » How to deploy Printix Client for Mac with Microsoft Endpoint Manager
You can automatically deploy Printix Client for Mac with Microsoft Endpoint Manager. Download Printix Client for macOS Open the Software page. Select Printix Client to download it. Open Downloads, for example from the Dock at the bottom of the…
Printix Client as kiosk
Printix Client » Printix Client as kiosk
Making Printix Client run as kiosk on a computer is relevant if multiple users need to operate and print from the computer without being signed in with a personal account. Features Sign in is not required. Print only. No Print later. No Secure print. Printix…
How to install card reader on Konica Minolta printers
Printix Go » Printix Go Konica Minolta – How to » How to install card reader on Konica Minolta printers
A Konica Minolta field service engineer needs to be involved to enable the use of a card reader. Connect the card reader directly to the external USB port located at the rear next to the network port. It may be necessary to remove the right-rear cover to access the USB…
How to work with groups
How to » How to work with groups
Groups can be used to control access to printers and deploy printers based on users’ and computers’ group membership. About groups Exclusive access examples Hide print queues from users How to enable Microsoft Entra groups How to enable…
Sites
Printix Administrator » Sites
To get here: Select Menu , Sites About sites Sites allows you to delegate the management of printers and print queues to the IT personnel at the local site. With the role as Site manager they can do their job without having excess permissions to change…
How to set up scan to email on Xerox printers
Printix Go » Printix Go Xerox – How to » How to set up scan to email on Xerox printers
Use the below steps to set up scan to email so users can scan and send emails to your company’s Microsoft 365 or Office 365 mailboxes. The steps are in accordance with option 2, as described in Microsoft documentation: How to set up a multifunction device or…
How to add Azure Blob Storage
How to » How to add Azure Blob Storage
Enable storage of pending documents in your secure cloud storage. That way, the user’s computer does not need to be online to release print later and print anywhere documents. However, a Printix Client still needs to be online on the printer’s network to…
How to set up scan to email on Lexmark printers
Printix Go » Printix Go Lexmark – How to » How to set up scan to email on Lexmark printers
Use the below steps to set up scan to email so users can scan and send emails to your company’s Microsoft 365 or Office 365 mailboxes. The steps are in accordance with option 2, as described in Microsoft documentation: How to set up a multifunction device or…
How to print printer ID sign
How to » How to print printer ID sign
The printer ID sign makes it easy to identify the physical printer. By scanning the QR code you can open Printix App and select the printer in one go. All Printix printers gets a unique three-letter ID, also known as, the printer ID. If you want customized printer ID…
How to set up scan to email on Kyocera printers
Printix Go » Printix Go Kyocera – How to » How to set up scan to email on Kyocera printers
Use the below steps to set up scan to email so users can scan and send emails to your company’s Microsoft 365 or Office 365 mailboxes. The steps are in accordance with option 2, as described in Microsoft documentation: How to set up a multifunction device or…
Printix Go HP Workpath supported printers and MFPs
Printix Go » Printix Go supported printers and MFPs » Printix Go HP Workpath supported printers and MFPs
Last modified 2024/01/03. What is the difference between Printix Go HP Workpath and Printix Go HP? Printix Go HP Workpath launched in 2022 needs to be installed on the printer from HP Command Center, followed by a subsequent configuration to make it work with your…
Printix Go troubleshooting
Troubleshooting » Printix Go issues » Printix Go troubleshooting
Categories: General Verify sign in profile failed Sign in to printer failed No Printix Client acts as proxy on this network Changed Go configuration does not take effect Printix Go installation status says failed Troubleshooting card readers How to…
How to deploy Printix Client with Microsoft Endpoint Manager
How to » How to deploy Printix Client with Microsoft Endpoint Manager
You can automatically deploy Printix Client with Microsoft Endpoint Manager. If you also Enable Microsoft Entra authentication, users are automatically registered the first time they sign in to Printix Client with their Microsoft work or school account. Can I use…
Settings
Printix Administrator » Settings
To get here: Select Menu , Settings Additional tabs: Secure print Printix Go Capture workflows Cloud storage Analytics Mobile print Home office SNMP Deletion Mark documents for deletion after Recommended default is 1 day. The maximum…
How to set up scan to email on Epson printers
Printix Go » Printix Go Epson – How to » How to set up scan to email on Epson printers
Once configured, you can Sign in to the printer, select Scan and then the Email function. Use the below steps to set up scan to email so users can scan and send emails to your company’s Microsoft 365 or Office 365 mailboxes. The steps are in accordance with…
How to install Printix Go on multiple printers
Printix Go » How to install Printix Go on multiple printers
How to install Printix Go on multiple printers from the Printers page How to assign a Go configuration to multiple printers How to assign a sign in profile to multiple printers How to install Printix Go on multiple printers from the Printers page Select…
How to set up scan to email on Ricoh printers
Printix Go » Printix Go Ricoh – How to » How to set up scan to email on Ricoh printers
Use the below steps to set up scan to email so users can scan and send emails to your company’s Microsoft 365 or Office 365 mailboxes. The steps are in accordance with option 2, as described in Microsoft documentation: How to set up a multifunction device or…
Getting started
Getting started
Visit printix.net and select Free trial. Enter Work email. Enter Full name. Optionally enter Phone number. Enter Company name. Select Country. Optionally change I am starting this trial as to Service provider if this is the case. Enter Subdomain. Because…
How to set up scan to email on Konica Minolta printers
Printix Go » Printix Go Konica Minolta – How to » How to set up scan to email on Konica Minolta printers
Once configured, you can Sign in to the printer, select Scan or Scan/Fax function. Use the below steps to setup scan to email so users can scan and send emails to your company’s Microsoft 365 or Office 365 mailboxes. The steps are in accordance with option 2, as…
Printix Configurator
Printix Configurator
Printix Configurator for Windows can be used to initially configure Printix for customers with multiple locations (networks) and already deployed printers. Printix Configurator will offer to update itself to the latest approved version. Download Sign…
How to set up scan to email on HP printers
Printix Go » Printix Go HP – How to » How to set up scan to email on HP printers
Once configured, you can Sign in to the printer, select Scan and then the Scan to Email function. Your own email address is typically pre-filled in the To: and From: field. That way, it is very easy to have the scanned documents send to your mailbox as…
Security and data protection
Introduction » Security and data protection
In order to allow you to manage your printers and offer our Printix Cloud Print Management Service, we register necessary information. This is typically the information you can see either directly or in a processed format in Printix Administrator. Tungsten Automation…
Install Printix Go
Printix Go » Install Printix Go
In order to install Printix Go, a Sign in profile and a Go configuration must be created and assigned. Also, it must be a Printix Go supported printer. Open Printer properties and select the Printix Go tab. Select Sign in profile setup to open Sign in…
Printix Go supported printers and MFPs
Printix Go » Printix Go supported printers and MFPs
Printix Go is available for these vendors: Epson Fujifilm HP HP Workpath Konica Minolta Kyocera Lexmark Ricoh Xerox Features Present card to Sign in at the printer to release documents. Printix functions: Print (release documents). Capture (deliver…
How to install Printix Go on a Ricoh printer without using the Printix Client
Printix Go » Printix Go Ricoh – How to » How to install Printix Go on a Ricoh printer without using the Printix Client
Printix Go Ricoh can now be used to release documents from the cloud without the required presence of a computer running Printix Client. Ricoh printers in clientless mode must be added using manual registration or added with Printix Configurator. This is because…
Printix Go HP supported printers and MFPs
Printix Go » Printix Go supported printers and MFPs » Printix Go HP supported printers and MFPs
Last modified 2023/10/02. What is the difference between Printix Go HP Workpath and Printix Go HP? Printix Go HP Workpath launched in 2022 needs to be installed on the printer from HP Command Center, followed by a subsequent configuration to make it work with your…
How to
How to
How to section is also in: Printix User Manual Categories: Sign in Printers, print queues and print drivers Users Deployment Networks and sites Groups Printix Go Capture and workflow Cloud storage Analytics and reports Troubleshooting *If you have any…