To be able to install and uninstall on Ricoh printers SSL/TLS communication must be configured correctly.

  1. Open the printer’s web page and Login as Administrator.
  2. On the menu select Device Management, and then Configuration.
  3. In the Security section select SSL/TLS.
    • In SSL/TLS for IPv4 select Active.
    • In Permit SSL/TLS Communication select Ciphertext/Cleartext.
    • In SSL/TLS Version for TLS1.2 select Active.
    • In SSL/TLS Version for TLS1.1 select Active.
  4. Select OK.

In addition to the above on Ricoh SOP printers Generation 2, TLS1.2(SSL Server) and TLS1.1(SSL Server) must also be enabled.

  1. Open the printer’s web page and Login as Administrator.
  2. On the menu select Device Management, and then Configuration.
  3. In the Extended Feature Settings section select Administrator Tools.
  4. In the Select Available Functions section.
    • In TLS1.2(SSL Server) select Active.
    • In TLS1.1(SSL Server) select Active.
  5. Select Apply.

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