Before you submit a support request, you may want to read Troubleshooting or watch this video:

  1. Open the Support page
  2. Fill out the form.
    To help us investigate and hopefully reproduce the issue, we urge you to include as much detail as possible, such as:
    • The name of the involved user, computer, printer and print queue.
    • Can the issue be reproduced, or does it happen randomly.
    • When did the issue occur.
    • Printix Power BI Solution issues should be reported through GitHub, as this is a community built open source project.
  1. Select Send.

Use the form on the Support page for quicker response. If you cannot access Printix Administrator, you can write to: support@printix.net. Remember to include your organization’s tenant name (Example: acme.printix.net). If you Sign in to Printix Product Support you can also submit a support request there.

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