13.120. How to submit a support request

Before you submit a support request, you may want to read Troubleshooting or watch this video:

1. Open the Support page.
2. Fill out the form.
   To help us investigate and hopefully reproduce the issue, we urge you to include as much detail as possible, such as:
   • The name of the involved user, computer, printer and print queue.
   • Can the issue be reproduced, or does it happen randomly?
   • When did the issue occur?
   • Printix Power BI Solution issues should be reported through GitHub, as this is a community built open source project.

3. As Priority optionally select Urgent, High, Normal (default) or Low.
4. Select Send.

Use the form on the Support page for quicker response. If you cannot access Printix Administrator, you can write to: support@printix.net. Remember to include your organization’s tenant name (Example: acme.printix.net). If you Sign in to Printix Product Support, you can also submit a support request there.

*Read about Product Support or Open Product Support.