Before you submit a support request, you may want to read Troubleshooting or watch this video:
- Open the Support page.
- Fill out the form.
To help us investigate and hopefully reproduce the issue, we urge you to include as much detail as possible, such as:
- The name of the involved user, computer, printer and print queue.
- Can the issue be reproduced, or does it happen randomly?
- When did the issue occur?
- Printix Power BI Solution issues should be reported through GitHub, as this is a community built open source project.
- As Priority optionally select Urgent, High, Normal (default) or Low.
- Select Send.
Use the form on the Support page for quicker response. If you cannot access Printix Administrator, you can write to: firstname.lastname@example.org. Remember to include your organization’s tenant name (Example: acme.printix.net). If you Sign in to Printix Product Support, you can also submit a support request there.
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