The Ricoh printer needs to be able to communicate to the Printix Cloud URLs:

  • https://device-api.printix.net
  • https://api.printix.net

If Printix Go is already installed, you need to either Uninstall Printix Go from the Ricoh printer or sign in as machine administrator.

  1. On the Ricoh printer’s touchscreen open the Web Browser app.
    • In the browser type: https://device-api.printix.net/ws/ok
      If communication works you should see a padlock next to the address and a page showing ok.
    • In the browser type: https://api.printix.net
      If communication works you should see a padlock next to the address and a page showing two brackets {}.

If communication fails you need to have your network administrator unblock/whitelist the URLs (complete list of URLs).

How to open the Web Browser app depends on how old the printer is. On an MP C3004 you would:

  1. Select Apps icon in the middle right of the screen.
  1. Select Web Browser app.

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