Printix Go on the printer needs to be able to communicate to the Printix Cloud URLs:

  • https://device-api.printix.net
  • https://api.printix.net
  • https://on-device-printer-sign-in.printix.net
  • https://on-device-printer-release-documents.printix.net

You need to open the web browser on the printer. Please refer to the printer’s documentation on how to open the web browser. If Printix Go is already installed and sign in is required to access any function, including the web browser, then you may need to Uninstall Printix Go from the printer to perform the tests. To perform the tests on Ricoh printers you can sign in as machine administrator and then open the web browser.

  1. On the printer’s touchscreen open the web browser.
    • In the browser type: https://device-api.printix.net/ws/ok
      If communication works you should see a padlock next to the address and a page showing ok.
    • In the browser type: https://api.printix.net
      If communication works you should see a padlock next to the address and a page showing two brackets {}.
    • In the browser type: https://on-device-printer-sign-in.printix.net
      If communication works you should see a padlock next to the address and a page showing a red circle with an exclamation mark.
    • In the browser type: https://on-device-printer-release-documents.printix.net
      If communication works you should see a padlock next to the address and a page showing a red circle with an exclamation mark.
  1. If communication fails you need to have your network administrator unblock/whitelist the URLs (complete list of URLs).

Feedback

Was this helpful?

Yes No
You indicated this topic was not helpful to you ...
Could you please leave a comment telling us why? Thank you!
Thanks for your feedback.

Post your comment on this topic.

Please do not use this for support questions.
Printix Support

Post Comment