Use one of the below methods to verify if a printer can be reached by a computer (responds to the ping request). Make sure the printer is powered on and connected to the network.

Ping printer from Computer properties page

  1. Open the Computer properties page.
  2. Select Ping IP address.
  3. Select the Printer icon to select one of the printers on the network or paste the IP address from the clipboard.
    • On the Printer properties page, Printers page and Unregistered printers page you can copy the printer’s IP address to the clipboard by hovering on the address and then select the appearing Copy IP address icon.

Ping printer from Windows computer

  1. Open a Command prompt and type: ping
    Where is the printer IP address.

Ping printer from Mac computer

  1. Open a Terminal and type: ping
    Where is the printer IP address.


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