9.5. How to update Printix Go

The table below shows the effect of doing an Update for Printix Go.

• Update printers from view mode on the printers page
  Printers with an outdated Go version are listed with their version number in orange.
• Update a single printer
• Update multiple printers

!If you are using Printix Go Lexmark you must update to version 2.1.2.3 or later before March 1, 2024. See also: FAQ.

Update printers from view mode on the printers page

*To update Kyocera printers, instead of following the steps below, you need to reinstall Printix Go Kyocera in both the Printix Administrator and the KYOCERA Net Viewer.

1. Open Printers page and select View mode.
2. Select Printix Go.
3. Select Confirm.
4. Optionally select printers.
   Printers with an outdated Go version are listed with their version number in orange.
5. Select : Actions and select Update.
6. Select Update.
   • On Ricoh, a computer with Printix Client for Windows must be online on the printer’s network during the uninstallation of Printix Go Ricoh.
   • On Ricoh, to update from version 0.4.10.0 to version 2.0.0.27 or later you MUST do an Uninstall and then an Install.

Update a single printer

*To update Kyocera printers, instead of following the steps below, you need to reinstall Printix Go Kyocera in both the Printix Administrator and the KYOCERA Net Viewer.

1. Open Printer properties and select the Printix Go tab.
2. Select Update.
   It can take up to a minute for the update to finish, but the update status does not change without refreshing the page.
   • On Ricoh, a computer with Printix Client for Windows must be online on the printer’s network during the uninstallation of Printix Go Ricoh.
   • On Ricoh, the installation takes 10 – 25 minutes.
   • On Ricoh, to update from version 0.4.10.0 to version 2.0.0.27 or later you MUST do an Uninstall and then an Install.

Update multiple printers

*To update Kyocera printers, instead of following the steps below, you need to reinstall Printix Go Kyocera in both the Printix Administrator and the KYOCERA Net Viewer.

1. Select Menu , Settings .
2. Select the Printix Go tab.
3. Select Go configuration name (Copy is unlocked) to open Go configuration page.

4. Select Update.
   • On Ricoh, a computer with Printix Client for Windows must be online on the printer’s network during the uninstallation of Printix Go Ricoh.
   • On Ricoh, to update from version 0.4.10.0 to version 2.0.0.27 or later you MUST do an Uninstall and then an Install.

!For Ricoh printers, you may want to consider making separate configuration(s), so in the future when you want to Update the Printix Go Ricoh software, this can be done in stages, yet efficiently. This is because the Ricoh printer will restart twice and this takes 10 – 25 minutes and during this period, the printer is unavailable to users.