While you are logged in to Printix Go on a printer, AutoStore uses your login details to automatically log you in to AutoStore. If your user data exists in AutoStore, Single Sign-On (SSO) will be successful. When you log out of Printix Go, you are also logged out of AutoStore. The device reset timer will log you out of both Printix Go and AutoStore at a pre-determined interval.

AutoStore issues

Single Sign-On with AutoStore fails on an HP Workpath printer

While using the Kofax Unified Client on an HP Workpath printer, if you select Home during identification, the identification process is not canceled. After this, if a user attempts to use SSO with AutoStore, the SSO fails.

RESOLUTION: Cancel the identification process first, then open the Kofax Unified Client again. After this, the SSO should be successful.

Unauthorized users can use Single Sign-On with AutoStore on a Kyocera printer

If the authentication is set to Windows in AutoStore, unauthorized users can successfully use SSO. The system does not verify whether the user belongs to the LDAP or the domain. The user is logged directly into AutoStore, similarly to how it would be if the authentication was set to None.


Was this helpful?

Yes No
You indicated this topic was not helpful to you ...
Could you please leave a comment telling us why? Thank you!
Thanks for your feedback.

Post your comment on this topic.

Please do not use this for support questions.
Printix Support

Post Comment