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Loops back to Sign in page

Troubleshooting » Sign in issues » Loops back to Sign in page

Printix Client does not know its Printix Home Is a web proxy and/or SSL inspection used? I do not recognize the used web proxy Is FIPS (Federal Information Processing Standards) enabled on the computer? Printix Client does not know its Printix Home When this is…

This is not a printer

Error messages » Printer registration issues » This is not a printer

The entered address does not point to a printer. RESOLUTION: Correct the address so it points to the printer.

Sign in page shows: Website not found

Troubleshooting » Sign in issues » Sign in page shows: Website not found

Follow the suggestions shown on the page. If this does not help, then submit a support request where you describe the issue and supply the information obtained by following these steps: Right-click the page and select Properties. Double-click on the text:…

Username or password is wrong

Error messages » Username or password is wrong

Sign in reports: Username or password is wrong RESOLUTION: Enter your correct username and password. If you registered with your email address, then enter your email address as the username. See also: How to reset password

Document is empty

Troubleshooting » Print issues » Document is empty

Some print drivers can make print jobs that contain 0 bytes. If you look in the Windows PrintService event logs, you will also see a message that says that the print job contains 0 bytes. On the computer in question: Remove print queue that uses the print…

Sign in profile

Printix Administrator » Settings » Printix Go » Sign in profile

You can see the Printers that use the sign in profile. Select Sign in profile setup to open Sign in profile menu: Select Assign to printers to assign the sign in profile to multiple printers. Select Delete sign in profile to delete the sign in profile.…

Sign in issues

Troubleshooting » Sign in issues

Open Printix Troubleshooter PDF I can not sign in to Printix Administrator Your sign-in was successful but does not meet the criteria to access this resource Sign in to Printix App does not allow username and password to be entered Not signed in after sign in…

When I want to release a document, it says: Document is unavailable

Troubleshooting » Print issues » When I want to release a document, it says: Document is unavailable

In Printix App you may experience the following: One or more selected documents are labelled: Document is unavailable. After a Select all of documents, an Unavailable documents dialog appears with the question: Deselect the unavailable documents? The above…

Sign in is not automatic first time on Microsoft Entra joined computer

Troubleshooting » Sign in issues » Sign in is not automatic first time on Microsoft Entra joined computer

Sign in to Printix Client is automatic on Microsoft Entra joined Windows 10 and 11 computers. Works with editions: Pro, Enterprise, and Education. Microsoft does not support Microsoft Entra join on Windows Home editions. However, if you have not accepted Printix for…

What is a network?

Getting started » Understanding networks » What is a network?

A network, in Printix, is defined by a collection of one or more Gateways (identified by their IP address and MAC address). A gateway should only be added to a network if routing is possible to the other computers/printers on the network segments within that…

Email is too large

Error messages » Capture issues » Email is too large

The attachment to the email is too large. The hard size limit is 25 MB, but as the data is base64 encoded the file size limit is more like 18 MB.

Image is too large

Error messages » Capture issues » Image is too large

For capture the minimum width or height for an image file is 16 by 16 pixels; the maximum is 8400 pixels (71 cm or 28 inches at the resolution 201 to 600 dpi).

How to sign in

How to » How to sign in

Sign in with Microsoft If you see Sign in with Microsoft, select this and sign in with your Microsoft work or school account. Automatic registration of the user happens the first time the user Sign in with Microsoft to Printix. Single sign-on (SSO) to Printix…

Email invite has already been used or is expired

Error messages » Email invite has already been used or is expired

The link in the email can only be used once for activation and this must happen within 72 hours. You signed up and got Your Printix Home, but you did not download, install and sign in to Printix Client on a Windows or Mac computer, and now you have tried to resume…

How secure is Printix printing?

FAQ » How secure is Printix printing?

Printing with Printix is at least as secure as traditional network printing. All Printix communication inside and outside the network is secured with encryption and the use of HTTPS (SSL/TLS). Secure printing Wait until you have arrived at the printer, and then you…

Email domain is not allowed

Error messages » Email domain is not allowed

You are trying to self-register, but your email is not allowed. RESOLUTION: Contact an administrator and ask to be invited.

Printix App says: Document release is not possible at the moment due to system error

Troubleshooting » Print issues » Printix App says: Document release is not possible at the moment due to system error

There is an issue with the Printix Cloud and therefore it is not possible to release documents from Printix App. You may want to check the Announcements section if there are any ongoing system errors. RESOLUTION: Try again when the system error has been…

Printix App says: Internal error

Troubleshooting » Print issues » Printix App says: Internal error

There is an internal error in Printix App. You select the message to see details. If the issue continues, please make a screenshot and submit a support request. RESOLUTION: Try to stop and start Printix App.

What is the Printix Anywhere printer?

FAQ » What is the Printix Anywhere printer?

The Printix Anywhere printer allows you to roam between printers and collect the document at the printer you choose. When you submit a document to the Printix Anywhere printer, your document is always kept for later release via your phone, tablet, or…

What if the Internet connection is lost?

FAQ » What if the Internet connection is lost?

When the Printix Client loses connection to the Internet, a yellow dot is shown on the Printix Client icon indicating the Printix Client is in the state Connection failed. When the connection fails, a red dot is shown on the Printix Client icon instead. The yellow…

Not signed in after sign in to Printix Client

Troubleshooting » Sign in issues » Not signed in after sign in to Printix Client

After Sign in to the Printix Client and closing the browser window (as instructed), the Printix Client menu still does not display you as signed in and a yellow dot is shown on the Printix Client icon indicating the Printix Client is in the state Connection…

Support

Printix Administrator » Support

To get here: Select Menu , Support . How to get support Fill out the form. To help us investigate and hopefully reproduce the issue, we urge you to include as much detail as possible, such as: The name of the involved user, computer, printer and print…

How to open the printer’s web page

How to » How to open the printer’s web page

Printers that have a direct network connection often include a built-in web server that lets you manage the printer from any browser on the network. Open a web browser and enter the printer’s IP address (Example: 192.168.1.10) or hostname in the address…

How to remove sign in with email

How to » How to remove sign in with email

This will remove the Sign in with email option from Printix Administrator, Printix Client, Printix Configurator, and the Printix App web app. The Sign in with email option is always available for the native Printix App for Android and iOS/iPadOS and Sign in from…

Your sign-in was successful but does not meet the criteria to access this resource

Troubleshooting » Sign in issues » Your sign-in was successful but does not meet the criteria to access this resource

Your organization have set Conditional access in Microsoft Entra ID and this access policy may have applied on the group or user. RESOLUTION: Follow the instructions in: Microsoft Entra Conditional Access.

How and how often is Printix Client updated

Printix Client » How and how often is Printix Client updated

Computers will silently update themselves to the latest approved version listed on the Software page. Upon regular intervals and at restart PrintixService.exe checks for availability of a newer version and if there is one, it will download it from software.printix.net…

I can not sign in to Printix Administrator

Troubleshooting » Sign in issues » I can not sign in to Printix Administrator

You are not able to sign in to Printix Administrator. RESOLUTION: Open your browser in Incognito or In private mode and enter the Printix Home (acme) followed by /admin Example: https://acme.printix.net/admin You will get Permission denied if you do not have the…

How to print in black by default

How to » How to print in black by default

The Dashboard shows the percentage of pages Printed in black for the selected period. The numbers are based on meter readings Printix Client collects from the printers registered in Printix. You can Improve cost savings by making the print driver print in black by…

Product Support

Product Support

In the portal Product Support (support.printix.net), you can Search for information and explore the sections: Changelog Videos FAQ See also: How to sign in and check status of your requests How to subscribe to announcements How to subscribe to…

How to use view mode on the Printers page

How to » How to use view mode on the Printers page

Select View mode to control what printer information should be shown. The ID and Printer name columns are always shown. Default – An overview of printers, their status and location. Columns: Queues, Status, Network, Address, Created, and…

How to sign in as guest on Ricoh printers

Printix Go » Printix Go Ricoh – How to » How to sign in as guest on Ricoh printers

Follow these steps to sign in as guest on Ricoh printers when Printix Go is installed. This requires Printix Go Ricoh version 2.0.0.27 or later. *The Access control settings in the Go configuration MUST have at least one function unlocked for Sign in as guest to be…

How to sign in as guest on Kyocera printers

Printix Go » Printix Go Kyocera – How to » How to sign in as guest on Kyocera printers

On the Sign in page, select Guest in the upper right corner of the printer’s touchscreen control panel. Select the function you wish to use, for example, Copy if that is available. The accessible functions depend on the Access control settings in the Go…

How to sign in with card at the printer

Printix Go » How to sign in with card at the printer

These are generic instructions. Printer vendor specific instructions: Epson, Fujifilm, HP, Konica Minolta, Kyocera, Lexmark, Ricoh, Xerox. Present card to the printer’s card reader. Before 60 seconds have elapsed, select the Printix Print icon. A…

How to sign out

Printix Go » How to sign out

These are generic instructions. Printer vendor specific instructions: Epson, Fujifilm, HP, Konica Minolta, Kyocera, Lexmark, Ricoh, Xerox. You can sign out from the printer using these methods: Automatic sign out if no activity. If the printer does not register…

Data light on the printer flashes, but nothing is printed

Troubleshooting » Print issues » Data light on the printer flashes, but nothing is printed

This can happen if you are trying to release a print anywhere document to a printer that has been registered as supporting PDF, but in reality it does not support PDF printing. This has been reported for some Konica Minolta printers, such as KONICA MINOLTA C652…

When I release a document, it says: Working on it

Troubleshooting » Print issues » When I release a document, it says: Working on it

If you are releasing a print anywhere document to a printer you have not used before, it may require your computer to first add the printer. This may take 1-5 minutes depending on the print driver. During this time, the Printix App will show the state Working on it…

How to sign in as machine administrator on Ricoh printers

Printix Go » Printix Go Ricoh – How to » How to sign in as machine administrator on Ricoh printers

Follow these steps to sign in as an administrator on Ricoh printers when Printix Go is installed. On the Sign in page, touch the upper left corner of the printer’s touchscreen five times. An icon will briefly appear. This takes you to the printer’s home…

How to sign in as machine administrator on Xerox printers

Printix Go » Printix Go Xerox – How to » How to sign in as machine administrator on Xerox printers

Follow these steps to sign in as machine administrator on Xerox printers when Printix Go is installed. You will be asked to enter the same Username and Password that you used in the Printix Go sign in profile. Select the Keyboard icon in the top right…

How to sign in and check status of your requests

Product Support » How to sign in and check status of your requests

Sign in to Product Support (support.printix.net). Select your name and My activities. On the Requests tab you can see any support request you have submitted or are CC’ed on.

How to sign in as guest on Konica Minolta printers

Printix Go » Printix Go Konica Minolta – How to » How to sign in as guest on Konica Minolta printers

Follow these steps to sign in as guest on Konica Minolta printers when Printix Go is installed. On the Sign in page, select Guest in the upper right corner of the printer’s touchscreen control panel. Select the function you wish to use, for example Copy…

How to sign in as machine administrator on Lexmark printers

Printix Go » Printix Go Lexmark – How to » How to sign in as machine administrator on Lexmark printers

*This functionality in response to out of scope request (OOS 18787). It requires Printix Go Lexmark version 2.0.0.5. Follow these steps to sign in as an administrator on Lexmark printers when Printix Go is installed. On the Sign in page, touch the Printix top bar…

How to sign in with ID code at the printer

Printix Go » How to sign in with ID code at the printer

These are generic instructions. Printer vendor specific instructions: Epson, Fujifilm, HP, Konica Minolta, Kyocera, Lexmark, Ricoh, Xerox. Enter ID code (6-digit) on the touchscreen. Select to see the digits entered. If you do not know your ID…

How to sign in as an administrator on HP Workpath printers

Printix Go » Printix Go HP – How to » How to sign in as an administrator on HP Workpath printers

When first signing in to an HP Workpath printer, there is no option to sign in as an administrator. To enable signing in to the printer as an administrator: Sign in to the printer’s web page as an administrator. On the Security tab, select Access Control in…

Unable to perform action while Printix Client is on an unknown network

Error messages » Unable to perform action while Printix Client is on an unknown network

You have selected Discover printers on the Computer properties page, but the computer is unable to perform this, as it is currently on an Unknown network. RESOLUTION: Discover printers from the Printers page.

How to open Printix Administrator

How to » How to open Printix Administrator

There are multiple ways in which you can open Printix Administrator on your computer, tablet, and phone. Visit printix.net and select Sign in. Assuming you have the Role as System manager, you can select Printix Administrator to open this. You may be asked to Pick a…

Universal Print by Microsoft

Getting started » Universal Print by Microsoft

Printix integrates with Universal Print by Microsoft and runs on Microsoft Azure. Requirements Features How to assign the Universal Print license to a user How to integrate with Universal Print How to revoke the integration with Universal Print …

How to print printer ID sign

How to » How to print printer ID sign

The printer ID sign makes it easy to identify the physical printer. By scanning the QR code you can open Printix App and select the printer in one go. All Printix printers gets a unique three-letter ID, also known as, the printer ID. If you want customized printer ID…

Sign in to Printix App does not allow username and password to be entered

Troubleshooting » Sign in issues » Sign in to Printix App does not allow username and password to be entered

In Printix App you are not able to enter username and password after you select Sign in with Microsoft or Sign in with Google. During sign in Printix App will need to open a browser to complete the sign in process. If your phone or tablet is subject to Mobile Device…

How to discover printers by hostname

Printix Client » How to discover printers by hostname

By default, Printix discovers printers via the print queues installed on the computer and also broadcasts for printers based on network subnet information. The discovered printers are by default registered in the Printix Cloud by their IP address and not by hostname…

No Printix Client acts as proxy on this network

Error messages » No Printix Client acts as proxy on this network

There is no Printix Client on this network to facilitate the communication from the Printix Cloud to your network. RESOLUTION: Start Printix Client on your computer. Install Printix Client on at least one computer that is powered on at all times. If your company…

How to submit a support request

How to » How to submit a support request

Before you submit a support request, you may want to read Troubleshooting or watch this video: Open the Support page. Fill out the form. To help us investigate and hopefully reproduce the issue, we urge you to include as much detail as possible, such…

How to control if anywhere documents should come out in color or black

How to » How to control if anywhere documents should come out in color or black

When you submit a document to the Printix Anywhere printer, your document is always kept for later release via your phone, tablet, or computer. On Windows (11, 10, Server 2022, 2019, and 2016) the document is sent as PDF and processed using the print driver…

How to use Single Sign-On with Kofax TotalAgility

How to » How to use Single Sign-On with Kofax TotalAgility

While you are logged in to Printix Go on a printer, Kofax TotalAgility uses your login details to automatically log you in to TotalAgility. If your user data exists in TotalAgility, Single Sign-On (SSO) will be successful. When you log out of Printix Go, you are also…

How to use Single Sign-On with Kofax AutoStore

How to » How to use Single Sign-On with Kofax AutoStore

While you are logged in to Printix Go on a printer, AutoStore uses your login details to automatically log you in to AutoStore. If your user data exists in AutoStore, Single Sign-On (SSO) will be successful. When you log out of Printix Go, you are also logged out of…

How to print 2-sided by default

How to » How to print 2-sided by default

The Dashboard shows the percentage of pages Printed 2-sided for the selected period. 2-sided printing is also known as: Duplex, Double-sided, and Front-and-back. The numbers are based on meter readings Printix Client collects from the printers registered in…

Device setup in progress

Troubleshooting » Add printer issues » Device setup in progress

On Windows, when you open the Control Panel and Devices and Printers, your newly added printer is shown as installed, but the status is stuck in: Device setup in progress. You may also experience that the printer is listed under Unspecified devices. Despite this, the…

How to use Single Sign-On with Ricoh Adaptable Authentication API

How to » How to use Single Sign-On with Ricoh Adaptable Authentication API

The Ricoh Adaptable Authentication API (AAA) makes it possible for third-party applications to use Single Sign-On (SSO), as long as they support Ricoh AAA. With AAA, login and logout notifications appear in these third-party applications when the Printix user logs in…

How to add or change credit card

How to » How to add or change credit card

How to add credit card Open Printix Administrator. Select Menu , Subscription Select Add credit card. Fill in the details: Card number The number of the card. MM / YY The expiration month (MM) and year (YY) of the card. CVC The card security code…

Authentication

Printix Administrator » Authentication

To get here: Select Menu , Authentication *You can always Invite users via email. Enable one or more of these sign in methods and thereby offer users a bit of self-service so you do not have to invite them. Left pane – Shows a summary of the…

How to reset ID code or PIN code

Printix Go » How to reset ID code or PIN code

The ID code and PIN code can be reset from the Cards and codes menu in Printix App. The printer’s Sign in touchscreen that asks for ID code and the touchscreen that asks for PIN code, also includes a Forgot code link. Select Forgot code, to open a new…

Why does a group have no or missing users?

FAQ » Why does a group have no or missing users?

Printix will only synchronize users/group membership for users when BOTH of the below two conditions are met: The user is registered in Printix. The group in question is used within Printix. On the Groups page you can filter on Groups: Only groups used with…

How to install print drivers that are not signed by Microsoft

How to » How to install print drivers that are not signed by Microsoft

Printix Client is not able to install an unsigned print driver until the Authenticode signature has been installed. Follow the instructions below to install the Authenticode signature on each computer, or add it to a group policy. Extract the certificate Locate the…

How to add a site manager group to a folder or site

How to » How to add a site manager group to a folder or site

Ensure you have enabled groups (Microsoft Entra or Google). Open the Sites page. Select the folder or site. In the center pane, select Setup to open the Folder / Site menu and select Add site manager groups. Alternatively, right-click the folder or site and…

The submitted document does not appear in Printix App

Troubleshooting » Print issues » The submitted document does not appear in Printix App

In Printix Client and Printix App look at who is listed as Signed in as, and verify that it is the same user. RESOLUTION: Sign in as the same user in Printix Client and Printix App.

Are documents printed in the order they were submitted?

FAQ » Are documents printed in the order they were submitted?

Whether documents are printed in the order they were submitted/released depends on how you are printing via Printix. Documents printed directly to the printer When you select Print in the application, the application starts to process the document, then sends it to…

How to include Printix Client in a managed image

How to » How to include Printix Client in a managed image

To make Printix Client work with a managed image, you need to modify Windows Registry before you create the managed image. Install Printix Client, so it becomes part of the new managed image. A managed image is typically used in connection with: Azure Virtual…

Troubleshooting

Troubleshooting

To troubleshoot an issue, we recommend you explore the sections below. If you can not find a resolution, please submit a support request. Top issues Sign in issues Print issues Add printer issues Printix Go issues Relevant sections How to FAQ Error…

Printix Go troubleshooting

Troubleshooting » Printix Go issues » Printix Go troubleshooting

Categories: General Verify sign in profile failed Sign in to printer failed No Printix Client acts as proxy on this network Changed Go configuration does not take effect Printix Go installation status says failed Troubleshooting card readers How to…

Getting started

Getting started

Visit printix.net and select Free trial. Enter Work email. Enter Full name. Optionally enter Phone number. Enter Company name. Select Country. Optionally change I am starting this trial as to Service provider if this is the case. Enter Subdomain. Because…

How to install Printix Go on a Ricoh printer without using the Printix Client

Printix Go » Printix Go Ricoh – How to » How to install Printix Go on a Ricoh printer without using the Printix Client

Printix Go Ricoh can now be used to release documents from the cloud without the required presence of a computer running Printix Client. Ricoh printers in clientless mode must be added using manual registration or added with Printix Configurator. This is because…

Active Directory

Printix Administrator » Authentication » Active Directory

On the Active Directory tab you can configure Active Directory authentication. You just need a user account in Active Directory to configure this. See also: How to enable Active Directory authentication How to deploy Printix Client Settings Default…

Print issues

Troubleshooting » Print issues

Open Printix Troubleshooter PDF When I want to release a document, it says: Document is unavailable When I release a document, it says: Working on it The submitted document does not appear in Printix App Printix App says: Document release is not possible at…

How to deploy Printix Client with Microsoft Endpoint Manager

How to » How to deploy Printix Client with Microsoft Endpoint Manager

You can automatically deploy Printix Client with Microsoft Endpoint Manager. If you also Enable Microsoft Entra authentication, users are automatically registered the first time they sign in to Printix Client with their Microsoft work or school account. Can I use…

Error messages

Error messages

An error occurred Connecting to service Email already exists Email domain is not allowed Email invite has already been used or is expired Email is too large Fetching data Found no printers compatible with your computer ID provider not found ID…

Introduction

Introduction

We take management out of print management. This manual is intended for administrators. Popular topics How it works Getting started Next steps Understanding networks How to How to deploy Printix Client with Microsoft Endpoint Manager How to print from…

How to enable Microsoft Entra authentication

How to » How to enable Microsoft Entra authentication

Enable this to allow users to sign in with their Microsoft work or school account and get single sign-on (SSO) to Printix. You just need a user account in Microsoft Entra ID to configure Microsoft Entra integration. On the Authentication page, select the…

Go configuration

Printix Administrator » Settings » Printix Go » Go configuration

You can see the Printers that use the Go configuration, and you can Modify the Go configuration. Select Go configuration setup to open Go configuration menu: Select Modify to modify the Go configuration. Select Assign to printers to assign to and…

Install Printix Go

Printix Go » Install Printix Go

In order to install Printix Go, a Sign in profile and a Go configuration must be created and assigned. Also, it must be a Printix Go supported printer. Open Printer properties and select the Printix Go tab. Select Sign in profile setup to open Sign in…

Connecting to service

Error messages » Connecting to service

Printix Client is trying to connect to the Printix Service on the computer. The message normally appears for a few seconds and is then replaced by the message: Fetching data. However, if the message shows for several minutes, it could be because: Blocked by…

How to install card reader on Konica Minolta printers

Printix Go » Printix Go Konica Minolta – How to » How to install card reader on Konica Minolta printers

A Konica Minolta field service engineer needs to be involved to enable the use of a card reader. Connect the card reader directly to the external USB port located at the rear next to the network port. It may be necessary to remove the right-rear cover to access the USB…

How to enable Active Directory authentication

How to » How to enable Active Directory authentication

Enable this to allow users to sign in with their network username and password. You just need a user account in Active Directory to configure this. On the Authentication page select the Active Directory tab. Check Enable Active Directory authentication. In the…

Install Printix Client for Windows

Printix Client » Install Printix Client » Install Printix Client for Windows

Download These instructions are for the EXE file. Administrators can download the Microsoft Installer (MSI) package. On your Windows computer: Open a web browser and enter the Printix Home of your work or school (acme) followed by /download Example:…

Printer properties

Printix Administrator » Printers » Printer properties

On the Setup tab, you can modify the properties of the printer. Additional tabs: Print queues Printix Go Diagnostics History Modify printer name In Printer name, select the Modify icon. In the Modify printer name dialog, edit the Printer name or…

Organization with multiple sites want to eliminate print servers

Getting started » Implementation guide » Organization with multiple sites want to eliminate print servers

Printix Cloud Print Management Service is a cloud-based multi-tenant subscription service, which runs with Printix Client installed on users’ computers (Windows and Mac) and with a copy of the print infrastructure. No on-premise servers and databases are…

Printers

Printix Administrator » Printers

Lists the Printers Select printer’s Printer name, ID or select and Modify to open the Printer properties page. Select the printer’s number (2) of Queues or select and Queues to toggle the view of print queues. Select individual printers and…

How to set up SSL/TLS communication on HP printers

Printix Go » Printix Go HP – How to » How to set up SSL/TLS communication on HP printers

Open the printer’s web page and Sign In as administrator. On the Networking tab, select Secure Communication in the menu. In SSL/TLS Protocol, set Max TLS version to TLS 1.3. Printix Go uses the highest level of TLS that the device supports. If the device…

How to install HP Workpath on printers through HP Command Center

Printix Go » Printix Go HP – How to » How to install HP Workpath on printers through HP Command Center

Before working with HP Command Center, it is necessary to create an HP account by registering on the HP Command Center (hpcommandcenter.com). Enable the HP Workpath platform on the printer. Go to the printer and select the HP Command Center application. …

Network ports

Introduction » Network ports

Secure communication All Printix communication inside and outside the network is secured with encryption and the use of HTTPS (SSL/TLS). Documents are stored encrypted until they expire and get deleted. Documents do not need to leave your network. HTTPS on TCP…

How to add users

How to » How to add users

Users can be added and registered as follows: Automatic registration For users to be registered automatically requires one of these methods: Microsoft Entra authentication User must have a Microsoft work or school account. Microsoft Entra guest users, also known…

Why card numbers are not imported

Printix Go » Card readers and cards » Why card numbers are not imported

Sometimes we get the question: Can card numbers be imported? Reasons why Printix does not offer import of card numbers: Card reader compatibility Card readers can return card numbers in different formats. This is likely to depend on the card reader type and also…

Unregistered printers

Printix Administrator » Printers » Unregistered printers

Printers that fail to register will appear on this page. Open Printers page. Select Unregistered printers. Select a printer and select Diagnose at the bottom of the screen. Or select and Diagnose. If asked, then in Network select the Modify icon to select…

Printix Go Lexmark supported printers and MFPs

Printix Go » Printix Go supported printers and MFPs » Printix Go Lexmark supported printers and MFPs

Last modified 2024/01/19. Requirements As a general rule, Printix Go supports Lexmark printers and MFPs that are compatible with Lexmark Embedded Solutions Framework (eSF) version 6.x. Latest Lexmark printer firmware version. See also: Lexmark documentation…

Migrate print server to Printix Cloud

Getting started » Next steps » Migrate print server to Printix Cloud

Step 1: Install Printix Client on the print server Step 2: Deploy Printix Client to computers Step 3: Remove print server Requirements: You have access to an administrative account and can sign in to the print servers. Make the recommended: Implementation…

Printix Go

Printix Administrator » Settings » Printix Go

On the Printix Go tab, you can create, modify, and delete Sign in profiles and Go configurations. To get here: Select Menu , Settings . Select the Printix Go tab. Select Go configuration name (All locked) to open Go configuration page to see the…

How to create a workflow for Microsoft OneDrive

How to » How to create a workflow for Microsoft OneDrive

Select Menu , Settings . Select the Capture workflows tab. Select Create workflow. In the Settings section: In Workflow name enter the name of the workflow. In Active leave this unchecked for now. Leave All users can use this workflow checked for…

How to create a workflow for Microsoft SharePoint Online

How to » How to create a workflow for Microsoft SharePoint Online

Select Menu , Settings . Select the Capture workflows tab. Select Create workflow. In the Settings section: In Workflow name enter the name of the workflow. In Active leave this unchecked for now. Leave All users can use this workflow checked for…

Printix Go supported printers and MFPs

Printix Go » Printix Go supported printers and MFPs

Printix Go is available for these vendors: Epson Fujifilm HP HP Workpath Konica Minolta Kyocera Lexmark Ricoh Xerox Features Present card to Sign in at the printer to release documents. Printix functions: Print (release documents). Capture (deliver…

Permission denied

Error messages » Permission denied

You are trying to Sign in to Printix Administrator, but your role do not allow this. RESOLUTION: Do not attempt to sign in to Printix Administrator. Alternatively contact your administrator and ask to have your role changed. You are a Site manager and you…

How to open Printix Client

How to » How to open Printix Client

Windows Select the arrow next to the notification area on the task bar. Select the Printix Client icon. If it does not show, then Install Printix Client. Printix Client menu appears. If you are already signed in your name is shown next to Sign in.…

Self-registration

Printix Administrator » Authentication » Self-registration

On the Self-registration tab you can add approved email domains. See also: How to enable self-registration How to remove sign in with email How to deploy Printix Client Settings Enable self-registration Check this to enable self-registration. Remember to…