9.3. Install Printix Go

In order to install Printix Go a Sign in profile and Go configuration must be created and assigned. Also it must be a Printix Go supported printer.

1. Open Printer properties and select the Printix Go tab.
2. Select Sign in profile setup to open Sign in profile menu.
3. Select Create sign in profile. If you have an existing sign in profile that can be used, then select Assign sign in profile.
   • In Name type a descriptive name for the sign in profile.
   • In Username type the username of an account that can access the printer’s web pages. Example: admin
   • In Password type the password of an account that can access the printer’s web pages. Example: admin
   • In Description type an optional description for the sign in profile.
   • If you do not want to assign the created sign in profile now, then uncheck Assign to printer.

4. Select Save.
5. Select Verify sign in profile. The printer must be online.
6. Select Go configuration setup to open Go configuration menu.
7. Select Create Go configuration. If you have an existing Go configuration that can be used, then select Assign Go configuration.
   • In Name type a descriptive name for the Go configuration.
   • In Description type an optional description for the Go configuration.
   • In Sign in method optionally change it from Select automatically to the method you want.
   • In Access control optionally check the printer functions that will require sign in.
   • If you do not want to assign the created Go configuration now, then uncheck Assign to printer.

8. Select Save.
9. Select Install to install Printix Go on the printer.
   It can take up to a minute before the Printix print icon appears on the touchscreen control panel. Otherwise select Reset on the printer.
10. Optionally verify that Status changes from Unknown to Installed.
    If status becomes Failed please check if updating to the latest printer firmware version allows installation.

*Install only becomes available once the printer has been assigned a Go configuration and Sign in profile (verified as described in step 5).

Sign in profile

• Name
  Descriptive name of the sign in profile.

• Description
  Optional description of the sign in profile.

• Username
  The username of an account that can access the printer’s web pages. Example: admin

• Password
  The password of an account that can access the printer’s web pages. Example: admin

Go configuration

• Name
  Descriptive name of the configuration.

• Description
  Optional description of the configuration.

• Sign in method
  How will users sign in at the printer.
  • Select automatically
    Maps to Card if an card reader is connected to the printer. Otherwise it maps to ID code. Mapping changes within 10 seconds after the card reader is either connected or disconnection. If it does not change a restart of the printer may be required.
  • Card
  • ID code
  • Card or ID code

• Access control
  What printer functions will require sign in.
  • Copy
  • Email
  • Scan
  • Fax
  • Print from USB Drive allows user to print from a flash memory or mass storage device.
  • Scan to USB Drive allows user to scan to a flash memory or mass storage device.
  • Everything else. Check this if you want Printix Go to lock access to other functions (besides the above ones). Checking this will also lock access to third-party applications. Please submit a support request if there is a particular application you want Printix Go to control access to.

Troubleshooting

• Verify sign in profile failed
• Sign in to printer failed
• No Printix Client acts as proxy on this network
• Changed Go configuration does not take effect
• Printix Go install status says failed
• HP Access Control web page settings discrepancy
• HP printer says: The item is restricted
• Konica Minolta printer says: Error: 500
• Troubleshooting card readers

Verify sign in profile failed

The username and password specified in the sign in profile does not match that of the printer. Or no password has been set on the printer.

RESOLUTION: Set password on the printer and make sure it matches the sign in profile.

Sign in to printer failed

The username and password specified in the sign in profile does not match that of the printer. Or no password has been set on the printer.

RESOLUTION: Set password on the printer and make sure it matches the sign in profile.

No Printix Client acts as proxy on this network

There is no Printix Client on this network to facilitate the communication from Printix Cloud to the printer.

RESOLUTION: Bring a computer with Printix Client online on the printer’s network.

Changed Go configuration does not take effect

If you change or modify a Go configuration, it will not take effect on the printer until you apply the changes to the printer.

RESOLUTION: To apply the changes you must Update the Go configuration on the printer.

Printix Go install status says failed

On the Printix Go tab on the Printer properties page the install Status says failed.

RESOLUTION: Update the printer firmware to the latest version and try again.

• See also: HP documentation on: HP Enterprise, HP Managed – Update the printer firmware
  

HP Access Control web page settings discrepancy

If you sign in to the HP printer’s web page, select Security and then select Access Control, you will see the text:

• Some security settings on this page are unavailable because they are managed by Printix Go.

This means, that the settings shown on the HP printer’s web page, are not necessarily reflecting what is being applied via the Printix Go configuration. The printer’s touchscreen control panel, should reflect what has been configured with Printix Go.

HP printer says: The item is restricted

On the HP printer when you select an application you get the error message “The item is restricted. Try using another account, or contact the system administrator or the person who set up the product”.

RESOLUTION: Please refer to How to get Application ID from a Printix Go HP printer and then submit a support request.

Konica Minolta printer says: Error: 500

On the Konica Minolta printer when you Sign in you get the message “500 Internal Server Error”. Printix Administrator may show the message: “Can not be done while someone is also signed in on the printer’s web page”.

RESOLUTION: This will happen if an administrator is signed in to the printer’s web page at the same time. Wait until the administrator is signed out and try again after another 60 seconds (the printer’s inactivity timeout).