To print a document, a computer with Printix Client must be online on the same network as the printer. This is normally not an issue during working hours, as there will be users’ computers that will be online. To get additional resilience consider the following:

  • Identify a computer with a network interface that can route (via VPN) to all the relevant subnets (VLANs) with printers.
    • The computer can be on-premise or it can run in the cloud, for example on Azure. We recommend that it is a Windows Server.
  • Contact us. We need to know the following:
    • Name of the computer, and a list of the networks it can access. We will then modify your Printix configuration. Result is that documents that are printed or released to printers where there is no Printix Client available, would then go via this server.

These ports must be open to allow communication with the printers:

  • SNMP on UDP port 161
    Access and collect information from printers via SNMP. Both SNMPv1 and SNMPv3 is supported. ICMP message requests and replies must be allowed on the local network, as the ping command is used to discover printers.
  • RAW print on TCP port 9100
    Transfer print data to the printers. The computer with Printix Client must be able to reach the printer on the network to allow printing. Print data can also be sent via LPR and TCP port 515. Use of other port numbers is also supported.

See also:

Virtual Printix Client on-premise

Virtual Printix Client in the cloud

Feedback

Was this helpful?

Yes No
You indicated this topic was not helpful to you ...
Could you please leave a comment telling us why? Thank you!
Thanks for your feedback.

Post your comment on this topic.

Please do not use this for support questions.
Printix Support

Post Comment