In order to allow you to manage your printers and offer our Printix Cloud Print Management Service, we register necessary information. This is typically the information you can see either directly or in a processed format in Printix Administrator.

What data is registered in Printix Cloud?

  • Printers: Address, Vendor, Model name, Name, MAC address, Serial number, Capabilities, Page counters, Consumables data, and statistics.
  • Computers: Address, Hostname, Type (Laptop, Desktop, Server), System (Windows, macOS).
  • Users: Name, Email, Role. As for passwords, please see Authentication below.
  • Networks: Gateway IP and MAC addresses.
  • Documents: Name, Number of pages, Color, 2-sided, and where and when it was submitted, printed, and deleted.

Documents

  • Documents are encrypted and stored until they expire and/or get deleted.
  • Documents do not leave your network, unless you enable printing via the cloud or enable cloud storage.
  • Document names can only be seen by the owner of the document.
  • Advanced Encryption Standard (AES) with a key length of 256 bits is used to encrypt documents.

Communication

  • All Printix communication inside and outside the network is secured with encryption and the use of HTTPS.
  • SNMP v1 is used to collect information from printers. Please inform us if you require SNMP v3.
  • Print data is sent unencrypted to the printer. Please inform us if you require print data to be sent encrypted.

Printing

  • Printing directly to the printer is just as secure as compared to traditional network printing.
  • With Print later and Print anywhere you have the option to wait until you have arrived at the printer, and only then release the documents via your smartphone. No more stressful “print and sprint” to prevent others from collecting your documents from the output bin of the printer.

Printix Client

  • The user interface of Printix Client (PrintixClient.exe) runs under the signed in user’s account.
  • Printix Service (PrintixService.exe) runs under the local system account.
  • Both applications write log files.

Authorization

  • Printix uses Roles to control what functions a user can perform.
  • Users are notified by email when their role is changed.

Authentication

  • Users are required to register and sign in to use Printix.
  • With Azure authentication enabled, users’ passwords are handled entirely by Azure AD.
  • With Google authentication enabled, users’ passwords are handled entirely by Google.
  • With Active Directory authentication enabled, users’ passwords are not stored by Printix, but can be transferred securely via LDAPS to the local Active Directory server for authentication.
  • For users who authenticate directly with Printix, passwords are protected through salted password hashing. Users can reset a password themselves. Their email address is required for this to work. Passwords must be minimum 6 characters in length and contain uppercase letters, lowercase letters, and digits.

Authentication flow for Azure Active Directory (HTTPS:443)

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