In order to allow you to manage your printers and offer our Printix Cloud Print Management Service, we register necessary information. This is typically the information you can see either directly or in a processed format in Printix Administrator.

What data is registered in Printix Cloud?

  • Printers: Address, Vendor, Model name, Name, MAC address, Serial number, Capabilities, Page counters, Consumables data, and statistics.
  • Computers: Address, Hostname, Type (Laptop, Desktop, Server), System (Windows, macOS).
  • Users: Name, Email, Role. As for passwords, please see Authentication below.
  • Networks: Gateway IP and MAC addresses.
  • Documents: Name, Number of pages, Color, 2-sided, and where and when it was submitted, printed, and deleted.

Personally Identifiable Information

  • Personally Identifiable Information (PII) in the form of a users’ name, email and document names are stored in the Printix Cloud. Here document names are kept as part of job history for 90 days to allow troubleshooting by Printix. In Printix App and Printix Administrator users (and system managers) can only see the document names of their own documents, and only while the document is pending (typically 1 day and maximum 7 days).
  • Enabling Cloud storage will for the duration of the pending documents, store the document name and the name of the user as part of the document’s metadata.
  • Setup of Analytics with an own Azure SQL database will also populate users’ name and email into this (but not document names).
Default setup Custom setup
Printix Cloud + User name and email
+ Document name (90 days)
+ Document files, transit only, no storage
+ User name and email
+ Document name (90 days)
Document files, no transit, no storage
Cloud storage N/A + User name (max 7 days)
+ Document name (max 7 days)
+ Document files (max 7 days)
Analytics
Own SQL database
N/A + User name and email

Documents

  • Documents are encrypted and stored until they expire and/or get deleted.
  • Documents do not leave your network, unless you enable additional functionality or printing via the cloud. See also: Which documents go via the cloud?
  • Advanced Encryption Standard (AES) with a key length of 256 bits is used to encrypt documents.

Communication

  • All Printix communication inside and outside the network is secured with encryption and the use of HTTPS.
  • SNMP is used to collect information from printers. Both SNMPv1 and SNMPv3 is supported.
  • Print data is sent unencrypted to the printer. Please inform us if you require print data to be sent encrypted.

Printing

  • Printing directly to the printer is just as secure as compared to traditional network printing.
  • With Secure print (Print later and Print anywhere) you have the option to wait until you have arrived at the printer, and only then release the documents via your phone. No more stressful “print and sprint” to prevent others from collecting your documents from the output bin of the printer.

Printix Client

  • The user interface of Printix Client (PrintixClient.exe) runs under the signed in user’s account.
  • Printix Service (PrintixService.exe) runs under the local system account, and handles the printing.
  • Both applications write log files.

Authorization

  • Printix uses Roles to control what functions a user can perform.
  • Users are notified by email when their role is changed.

Authentication

  • Users are required to register and sign in to use Printix.
  • With Azure authentication enabled, users’ passwords are handled entirely by Azure AD.
    • Printix will read the users’ basic profile (display name and email address).
  • With Google authentication enabled, users’ passwords are handled entirely by Google.
    • Printix will read the users’ basic profile (display name and email address).
  • With Active Directory authentication enabled, users’ passwords are not stored by Printix, but can be transferred securely via LDAPS to the local Active Directory server for authentication.
  • For users who authenticate directly with Printix, passwords are protected through salted password hashing. Users can reset a password themselves. Their email address is required for this to work. Passwords must be minimum 6 characters in length and contain uppercase letters, lowercase letters, and digits.

Authentication flows

Microsoft Azure AD

Authentication flow Microsoft Azure Active Directory (HTTPS:443)

Google G Suite

Authentication flow Google (HTTPS:443)

Chromebook

Authentication flow Chromebook (HTTPS:443)

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