On the Mobile print tab you can enable mobile print to allow printing from phones and tablets, Android and iOS/iPadOS.

To get here:

  1. Select Menu , Settings
  2. Select the Mobile print tab.

See also:

Requirements

Android

  • User must be signed in to Printix App for Android.

iOS/iPadOS

  • User must be signed in to Printix App for iOS/iPadOS.

  • The iOS/iPadOS device must be connected to and within range of a Wi-Fi network that is mobile print enabled by Printix.
  • The URL https://airprint.printix.net via TCP port 443 must be unblocked.
  • Network allows the Bonjour networking protocol via UDP port 5353 (Multicast DNS).
  • A computer (with Printix Client) must be online on the Wi-Fi network to broadcast the AirPrint printers.

How to enable mobile print

  1. Select Menu , Settings
  2. Select the Mobile print tab.
  3. Check Enable mobile print.
  4. Select Save.
  5. Proceed to:

How to enable mobile print for a print queue

  1. Open the Print queue properties page.
  2. Check Enable mobile print.
  3. Select Save.

Android

  • Mobile print enabled print queues will be available regardless of the Android device’s network connection (Wi-Fi or mobile network).
    • Mobile printed anywhere documents can be released only to printers that has a print queue with Via the cloud checked.

iOS/iPadOS

  • Mobile print enabled print queues will be available and broadcast as AirPrint printers as follows:
    • A print queue will be broadcast on the printer’s network, if the network has Enable mobile print checked.
    • A print queue, that has Via the cloud checked, will be broadcast on all networks that have Enable mobile print checked.
    • A Printix Anywhere print queue will be broadcast on all networks that have Enable mobile print checked.
    • Mobile printed anywhere documents can be released only to printers that has a print queue with Via the cloud checked.

How to enable mobile print for a network

  1. Open the Network properties page.
  2. Check Enable mobile print.
  3. Select Save.

Troubleshooting

Nothing is printed

  • There is no online computer with Printix Client on the printer’s network.
    RESOLUTION: Make sure there is a computer online with Printix Client on the same network as the printer.
  • If you printed to a Printix Anywhere printer, you have to release the document before it is printed.
    RESOLUTION: Use Printix App to release the document.
  • There are computers referencing different Printix Homes.
    RESOLUTION: Ensure that all computers are using the one and same Printix Home.

I do not see any Printix printers on my Android device

RESOLUTION: Check the above, otherwise ask your administrator to check that the requirements for mobile print from Android devices are fulfilled.

I do not see any Printix AirPrint printers on my iPhone or iPad

  • Assuming requirements are met, use the below questions to narrow the reason:
    • Are you signed in to the Printix App for iOS on your iOS device?
    • Is the iOS device connected to and within range of a Wi-Fi network that is known to Printix?
    • Is the print queue mobile print enabled?
    • Is the network mobile print enabled?
    • Is there an online computer with Printix Client on the Wi-Fi network?
      If the computer was running before Enable mobile print was checked for the network, you should restart the Printix Service so it broadcast the printers. The Printix Service log of a computer that broadcast will say: Starting Bonjour Service Manager

RESOLUTION: Check the above, otherwise ask your administrator to check that the requirements for mobile print from iOS devices are fulfilled.

How to check broadcast of Printix AirPrint printers

To troubleshoot and check the broadcast of the AirPrint printers, you can go to Apple App Store and download Discovery – DNS-SD Browser from Tildesoft.

  1. Open Discovery – DNS-SD Browser.
  2. Select Internet Printing Protocol over HTTPS.
  3. You should see the Printix AirPrint printers.
  4. Select a printer to see the TXT record for the printer.

When I want to print, then what username and password do I enter?

  • You can leave the Username empty. In Password you must Paste the AirPrint password you get from the native Printix App for iOS. The combined username and password must not exceed 180 characters.
    RESOLUTION: See: How to get your AirPrint password.

When I select Print on my iPhone or iPad it says: You do not have permission to use this printer.

  • The print queue has Exclusive access checked for one or more groups, and you are not a member of any of those groups.
    RESOLUTION: Select a printer you do have access to or contact your administrator.

When I select Print on my Mac to a Bonjour/AirPrint added printer it says: Hold for Authentication.

  • The AirPrint password was not correct.
    RESOLUTION: Enter the correct AirPrint password. The username is not used, but must be at least one character. The combined username and password must not exceed 180 characters.
  • The print queue has Exclusive access checked for one or more groups, and you are not a member of any of those groups.
    RESOLUTION: Select a printer you do have access to or contact your administrator.

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