Printix Administrator Manual

3.13.6. Mobile print

On the Mobile print tab, you can enable mobile print to allow printing from phones and tablets, Android and iOS/iPadOS.

To get here:

  1. Select Menu , Settings .
  2. Select the Mobile print tab.

See also:

Requirements

Android

iOS/iPadOS

  • User must be signed in to Printix App for iOS/iPadOS.
  • The print queue must have checked Enable mobile print.
  • The print queue name must only contain: A-z,0-9,-

  • The iOS/iPadOS phone or tablet must be connected to and within range of a Wi-Fi network that is mobile print enabled by Printix.
  • The URL https://airprint.printix.net via TCP port 443 must be unblocked.
  • Network allows the Bonjour networking protocol via UDP port 5353 (Multicast DNS).
  • A computer (with Printix Client) must be online on the Wi-Fi network to broadcast the AirPrint printers.

How to enable via the cloud for a print queue

  1. Open the Print queue properties page.
  2. Check Via the cloud.
  3. Select Save.

How to enable mobile print

  1. Select Menu , Settings .
  2. Select the Mobile print tab.
  3. Check Enable mobile print.
  4. Select Save.
  5. Proceed to:

How to enable mobile print for a print queue

  1. Open the Print queue properties page.
  2. Check Enable mobile print.
  3. Select Save.

Android

  • The availability of mobile print enabled print queues depends on the print queues’ Via the cloud setting:
    • If Via the cloud is configured to work On all networks, mobile print enabled print queues are available regardless of the Android phone’s or tablet’s network connection (Wi-Fi or mobile network).
    • If Via the cloud is configured to work On selected networks only, mobile print enabled print queues are only available on selected networks. If print queue(s) does not appear as expected it can for example be because there are computers on the selected networks that has more than one network adapter and thereby potentially operates on multiple networks. To work around this, configure Via the cloud to work On all networks for the print queue.
    • Mobile printed anywhere documents can, unless the printer’s QR code or NFC tag is scanned, be released only to printers that has a print queue with Via the cloud checked.

iOS/iPadOS

  • Mobile print enabled print queues will be available and broadcast as AirPrint printers as follows:
    • A print queue will be broadcast on the printer’s network, if the network has Enable mobile print checked.
    • A print queue, that has Via the cloud checked and is configured to work On all networks, will be broadcast on all networks that have Enable mobile print checked.
    • A print queue, that has Via the cloud checked and is configured to work On selected networks only, will be broadcast only on the selected networks that have Enable mobile print checked.
    • A Printix Anywhere print queue will be broadcast on all networks that have Enable mobile print checked.
    • Mobile printed anywhere documents can, unless the printer’s QR code or NFC tag is scanned, be released only to printers that has a print queue with Via the cloud checked.

How to enable mobile print for a network

  1. Open the Network properties page.
  2. Check Enable mobile print.
  3. Select Save.

Troubleshooting

Nothing is printed

  • There is no online computer with Printix Client on the printer’s network.
    RESOLUTION: Make sure there is a computer online with Printix Client on the same network as the printer.
  • If you printed to a Printix Anywhere printer, you have to release the document before it is printed.
    RESOLUTION: Use Printix App to release the document.
  • There are computers referencing different Printix Homes.
    RESOLUTION: Ensure that all computers are using the one and same Printix Home.

I do not see any Printix printers on my Android phone and tablet

RESOLUTION: Check the above, otherwise ask your administrator to check that the requirements for mobile print from Android phones and tablets are fulfilled.

I do not see any Printix AirPrint printers on my iPhone or iPad

  • Assuming requirements are met, use the below questions to narrow the reason:
    • Are you signed in to the Printix App on your iPhone or iPad?
    • Is the iPhone or iPad connected to and within range of a Wi-Fi network that is known to Printix?
    • Is the iPhone or iPad in Low Power Mode? Bring it out of low power mode, so the Printix App is not prevented from running in the background.
    • Is the print queue mobile print enabled?
    • Is the network mobile print enabled?
    • Is there an online computer with Printix Client on the Wi-Fi network?
      If the computer was running before Enable mobile print was checked for the network, you should restart the Printix Service so it broadcast the printers. The Printix Service log of a computer that broadcast will say: Starting Bonjour Service Manager

RESOLUTION: Check the above, otherwise ask your administrator to check that the requirements for mobile print from iPhone and iPad are fulfilled.

How to check broadcast of Printix AirPrint printers

To troubleshoot and check the broadcast of the AirPrint printers, you can go to Apple App Store and download Discovery – DNS-SD Browser from Tildesoft.

  1. Open Discovery – DNS-SD Browser.
  2. Select Internet Printing Protocol over HTTPS.
  3. You should see the Printix AirPrint printers.
    • The print queue name must only contain: A-z,0-9,-
  1. Select a printer to see the TXT record for the printer.

When I want to print, then what username and password do I enter?

  • Enter a Username, which can be any string (Example: noname). In Password you must Paste the AirPrint password you get from the native Printix App. The combined username and password must not exceed 180 characters.
    RESOLUTION: See: How to get your AirPrint password.

When I select Print on my iPhone or iPad, it says: You do not have permission to use this printer.

  • The print queue has Exclusive access checked for one or more groups, and you are not a member of any of those groups.
    RESOLUTION: Select a printer you do have access to or contact your administrator.

When I select Print on my Mac to a Bonjour/AirPrint added printer, it says: Hold for Authentication.

  • The AirPrint password was not correct.
    RESOLUTION: Enter the correct AirPrint password. The username is not used, but must be at least one character. The combined username and password must not exceed 180 characters.
  • The print queue has Exclusive access checked for one or more groups, and you are not a member of any of those groups.
    RESOLUTION: Select a printer you do have access to or contact your administrator.

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