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Subscription page

Printix Administrator » Subscription page

*You can pay by credit card, or contact us to enquire about an invoicing option/annual payment by credit card or bank transfer (no cheques). To get here: Select Menu , Subscription On the Billing tab you can manage your subscription. Additional…

Sign in page is blank or says: JavaScript support is required by this page

Troubleshooting » Sign in issues » Sign in page is blank or says: JavaScript support is required by this page

The Printix Client Sign in page is a web page presented by the Windows Embedded web browser. If the Security settings for the Microsoft web browser (Edge or Internet Explorer) are configured in a special way it may prevent the page from working. Internet Explorer MUST…

How to change who receives subscription emails

How to » How to change who receives subscription emails

Invoices and payment information are by default sent to the email address of the first registered user. However, in Fiance email, you can change this. Open Printix Administrator. Select Menu , Subscription Enter a Finance email. Select…

Authentication page

Printix Administrator » Authentication page

To get here: Select Menu , Authentication *You can always Invite users via email. Enable one or more of these authentication methods and thereby offer users a bit of self-service so you do not have to invite them. Azure AD On the Azure AD tab you can…

Support page

Printix Administrator » Support page

To get here: Select Menu , Support How to get support Fill out the form. To help us investigate and hopefully reproduce the issue, we urge you to include as much detail as possible, such as: The name of the involved user, computer, printer and print…

History page

Printix Administrator » History page

To get here: Select Menu , History *Fetching data may appear for a little while before you will start to see data. Please have patience. List History Select the Type: System Changes to the setup, like authentication, customization, group…

Networks page

Printix Administrator » Networks page

To get here: Select Menu , Networks Lists the Networks Select Network name or select and Modify to open Network properties. Select a network and select Modify at the bottom of the screen. Check Show only unknown networks to list unknown…

Computers page

Printix Administrator » Computers page

Lists the Computers Select computer’s Hostname or select and Modify to open Computer properties. Select the computer’s number of Tasks to see the list of tasks for the computer. Select a computer and select Modify at the bottom of the…

Printers page

Printix Administrator » Printers page

Lists the Printers Select printer’s Printer name, ID or select and Modify to open the Printer properties page. Select the printer’s number (2) of Queues or select and Queues to toggle the view of print queues. Select individual printers and…

Sites page

Printix Administrator » Sites page

To get here: Select Menu , Sites About sites Sites allows you to delegate the management of printers and print queues to the IT personnel at the local site. With the role as Site manager they can do their job without having excess permissions to change…

Settings page

Printix Administrator » Settings page

To get here: Select Menu , Settings Additional tabs: Secure print Printix Go Cloud storage Analytics Mobile print Home office SNMP Deletion Mark documents for deletion after Recommended default is 1 day. The maximum is 7…

Groups page

Printix Administrator » Groups page

To get here: Select Menu , Groups Page is only available if groups (Azure AD or Google) are enabled. Groups are synchronized automatically at approximately 12 minute intervals. Only changes are synchronized. Select Resynchronize groups to start a…

Dashboard page

Printix Administrator » Dashboard page

Dashboard gives you an overview with status and graphs for print activity, pages printed in black, pages printed 2-sided, and secure printed pages. System status Lists the number of: Printers Users Computers Unregistered printers Suggestions Learn…

Users page

Printix Administrator » Users page

Lists the Users Select user’s Name or select and Modify to open User properties. Select a user and select Modify at the bottom of the screen. Select Refresh to refresh the list. Select and Info to see information about the user: Name, Role, and…

Software page

Printix Administrator » Software page

To get here: Select Menu , Software Windows Download Printix Client Automates the creation of print queues and installation of print drivers. The MSI arguments are relevant if you want to deploy Printix Client with Intune. Download Printix…

Print queues page

Printix Administrator » Print queues page

Lists the Print queues Select Print queue name, ID or select and Modify to open the Print queue properties page. Select the print queue’s number of Computers to see the list of computers that has the print queue installed. Select individual print…

SNMP configuration page

Printix Administrator » Settings page » SNMP » SNMP configuration page

On the Setup tab you can see the Printers that uses the SNMP configuration, and you can Modify, Distribute and Delete the SNMP configuration. Modify Under SNMP configuration select Configure and select Modify Make your modifications and select…

Unregistered printers page

Printix Administrator » Printers page » Unregistered printers page

Printers that fail to register will appear on this page. Open Printers page. Select Unregistered printers. Select a printer and select Diagnose at the bottom of the screen. Or select and Diagnose. If asked, then in Network select the Modify icon to select…

Sign in profile page

Printix Administrator » Settings page » Printix Go » Sign in profile page

You can see the Printers that uses the sign in profile. Select Sign in profile setup to open Sign in profile menu: Select Delete Go configuration to delete the Go configuration. Only available if no printers are using the sign in profile. Select Sign in…

Go configuration page

Printix Administrator » Settings page » Printix Go » Go configuration page

You can see the Printers that uses the Go configuration, and you can Modify Go configuration. Select Go configuration setup to open Go configuration menu: Select Modify to modify the Go configuration. Select Delete Go configuration to delete the Go…

How to open Printix Administrator

How to » How to open Printix Administrator

There are multiple ways in which you can open Printix Administrator on your computer, tablet and phone. Visit printix.net and select Sign in. Assuming you have the Role as System manager, you can select Printix Administrator to open this. You may be asked to Pick a…

Sign in page shows: Website not found

Troubleshooting » Sign in issues » Sign in page shows: Website not found

Follow the suggestions shown on the page. If this does not help, then submit a support request where you describe the issue and supply the information obtained by following these steps: Right-select the page and select Properties. Double-click on the text:…

Loops back to Sign in page

Troubleshooting » Sign in issues » Loops back to Sign in page

Printix Client does not know its Printix Home Is a web proxy and/or SSL inspection used? I do not recognize the used web proxy Is FIPS (Federal Information Processing Standards) enabled on the computer? Printix Client does not know its Printix Home When this is…

Sign in page is missing Sign in buttons and menu icon is represented by the letter ‘m’

Troubleshooting » Sign in issues » Sign in page is missing Sign in buttons and menu icon is represented by the letter ‘m’

The Printix Client Sign in page is a web page presented by the Windows Embedded web browser. If the Security settings for the Microsoft web browser (Edge or Internet Explorer) are configured in a special way it may prevent the page from working. Internet Explorer MUST…

History

Printix Administrator » Subscription page » History

History of invoices. Select Menu , Subscription Select the History tab. Select Invoice number to open the invoice. *If the browser’s pop-up blocker prevents the invoice from opening, you may have to select Allow to see the invoice. In the above…

Permission denied

Error messages » Permission denied

You are trying to Sign in to Printix Administrator, but your role do not allow this. RESOLUTION: Do not attempt to sign in to Printix Administrator. Alternatively contact your administrator and ask to have your role changed. You are a Site manager and you…

Next steps

Getting started » Next steps

Visit the topic below that best suits your current environment and cloud needs: Start a trial on a computer Install and evaluate on a computer through hands-on experience. Migrate print server to Printix Cloud Copy the existing print infrastructure to the…

Transactions

Printix Administrator » Subscription page » Transactions

Lists the transactions. Select Retry to try to pay the transaction if it failed. Select Change credit card to use another credit card. Select Invoice number (19395) to download the invoice.

Implementation guide

Getting started » Implementation guide

To guide you through the implementation of our Printix Cloud Print Management Service, we suggest you consider the below phases and examples. Implementation phases Evaluation, Proof of Concept, Implementation, and Go live Printix Implementation…

System manager

Roles » System manager

As System manager you have full rights in Printix Administrator to control everything, including the roles of all other users. Open Printix Administrator Manage sites Manage networks Manage printers Manage print queues Manage users Manage computers Manage…

Organization with multiple sites want to eliminate print servers

Getting started » Implementation guide » Organization with multiple sites want to eliminate print servers

Printix Cloud Print Management Service is a cloud-based multi-tenant subscription service, which runs with Printix Client installed on users’ computers (Windows and Mac) and with a copy of the print infrastructure. No on-premise servers and databases are…

How to modify network name

How to » How to modify network name

Open the Networks page. Select the network. Select Modify. On the Network properties page edit the Network name. Select Save.

How to add or change credit card

How to » How to add or change credit card

How to add credit card Open Printix Administrator. Select Menu , Subscription Select Add credit card. Fill in the details: Card number The number of the card. MM / YY The expiration month (MM) and year (YY) of the card. CVC The card security code (CVC)…

How to delete gateways from a network

How to » How to delete gateways from a network

Open the Networks page. Select the network. Select Modify. On the Network properties page identify the Gateways section. Select the Delete icon. Select Confirm.

Roles

Roles

See what functions you can perform based on your role: System manager Site manager User Printix Administrator Sign in Sign in – Sites All View only – Networks All …

Printix Administrator

Printix Administrator

Printix Administrator is used to configure Printix and manage your printers. Only administrators can Sign in to Printix Administrator. Administrators are users with the Role: System manager or Site manager. Help Select the Help icon to open context…

How to add Azure Blob Storage

How to » How to add Azure Blob Storage

Enable storage of pending documents in your secure cloud storage. That way, the user’s computer does not need to be online to release print later and print anywhere documents. However, a Printix Client still needs to be online on the printer’s network to…

Unable to perform action while Printix Client is on an unknown network

Error messages » Unable to perform action while Printix Client is on an unknown network

You have selected Discover printers on the Computer properties page, but the computer is unable to perform this, as it is currently on an Unknown network. RESOLUTION: Discover printers from the Printers page.

Sign in issues

Troubleshooting » Sign in issues

Open Printix Troubleshooter PDF Your sign-in was successful but does not meet the criteria to access this resource Sign in page is missing Sign in buttons and menu icon is represented by the letter ‘m’ Not signed in after sign in to Printix Client Loops…

How to enable Google authentication

How to » How to enable Google authentication

Enable this to allow users to sign in with their G Suite account to Printix. On the Authentication page select the Google tab. Check Enable Google authentication. Select Connect. On the Sign in with Google page sign in using your G Suite account (does not…

How to search for computers

How to » How to search for computers

Use Search to find computers. Open the Computers page. Select Search Enter part of the computer’s hostname or IP address. Uppercase and lowercase letters are treated the same.

How to reset password

How to » How to reset password

On the Sign in page select Forgot password? This is NOT supported for the native Printix App for Android and iOS/iPadOS. On the Reset password page: Enter the Email address you used when you registered. Select Send. An email is sent to you. Read the…

How to see what happened

How to » How to see what happened

System Select Menu , History Printer See what printed on the printer and what changes were made to the printer. Open the Printers page. Select the printer and select Modify. Select the History tab. User See what the user did and what changes were made…

How to add an unknown network to a network

How to » How to add an unknown network to a network

Open the Networks page. Check Show only unknown networks. If there are no computers on unknown networks, it will say: No computers on unknown networks. If there are many unknown networks you can Add a gateway from the computer properties page. Select…

How to interact with the Printix Power BI report

How to » How to interact with the Printix Power BI report

Once you have set up analytics, the Printix Power BI report provides a multi-perspective view into your Printix managed print environment. *Try this interactive Power BI demo report. The report has 16 pages (or tabs): About the report Overview Printers…

Printer already exists

Error messages » Printer already exists

The printer you are trying to add is already known by Printix. RESOLUTION: If you tried to add the printer, but this failed, you may want to delete the printer from the Unregistered printers page and then add it again.

Google

Printix Administrator » Authentication page » Google

On the Google tab you can enable and configure Google authentication. See also: How to enable Google authentication How to enable Google groups Printix for Chromebook Google domain Select Connect. On the Google Sign in page sign in using your G Suite…

How to discover printers

How to » How to discover printers

Use Discover printers to add printers you suspect were not found during the initial discovery. The result is securely and silently transferred to Printix Cloud without any required interaction. Open the Printers page. Select Discover printers. In Select…

How to merge networks

How to » How to merge networks

If two networks (Network1 and Network2) are logically the same, that is computers on the network Network1 can connect to computers on the network Network2, and vice versa, then you should merge the networks: Delete the gateway from the network Network2 Add the…

Printix for Chromebook

Printix for Chromebook

Print to Printix managed printers from Google Chrome. Features Requirements Install Printix for Chromebook How to deploy Printix for Chromebook How to print from Chrome Available print settings Select print…

How to reset HP printer to factory settings

Printix Go » How to reset to factory settings on HP printers

Open the printer’s web page and Sign in as Administrator. On the General tab select Reset Factory Settings in the menu. In the section Reset Firmware select Reset. Select Reset. The printer will now restart. Set printer’s date and time correctly. After…

How to change print driver

How to » How to change print driver

If you are not satisfied with the default choice of print driver you can change it. If you want to use a print driver that is not in the Printix driver store, then you can add the print driver yourself, by making a printer use it on the Windows or macOS edition in…

How to search for users

How to » How to search for users

Use Search to find users. Open the Users page. Select Search Enter part of the user’s name or email. Uppercase and lowercase letters are treated the same. Select user’s Name or select and Modify to open User properties. Select and Info to see…

Tenant does not exist

Error messages » Tenant does not exist

The web address you are entering is not the Printix Home of your company (acme). Example: https://acme.printix.net RESOLUTION: Correct the web address. Do not put www in front of the address, as your browser will report the page as not private, untrusted, or as…

How to enable Google groups

How to » How to enable Google groups

If you have enabled Google authentication you can use Google groups to deploy and control access to printers based on users’ group membership. You must have a G Suite administrator account. *Nested groups are not supported. Computer groups are not supported. …

How to search for printers

How to » How to search for printers

Use Search to find printers. Search for printers in Printix Administrator Open the Printers page. Select Search Enter printer ID, name, location or address. Uppercase and lowercase letters are treated the same. Search for printers in Printix Client Open…

Gateway properties

Printix Administrator » Networks page » Gateway properties

To get here: Open the Networks page. Check Show only unknown networks. If there are no computers on unknown networks, it will say: No computers on unknown networks. Select a gateway. On the Setup tab you can select a network the gateway should be added…

How to change the role of a user

How to » How to change the role of a user

As System manager you can change the role of all other users. Open the Users page. Select the user and select Modify. On the Setup tab select the role and select Save. An email is sent to the user when the role is changed. *The user will have to sign in after…

How to add a network

How to » How to add a network

Open the Networks page. Select Add network In the Create new network dialog enter Network name. Select OK. Next you need to select the gateway (and thereby the computers) that should be part of the network. Check Show only unknown networks. If there…

How to enable Azure AD groups

How to » How to enable Azure AD groups

If you have enabled Azure authentication you can use Azure AD groups to deploy and control access to printers based on users’ group membership. You must have the role as global admin in Azure AD to synchronize groups. *Nested groups are not supported. On…

How to update print queues on computers

How to » How to update print queues on computers

If you have changed print driver or made print driver configuration changes you must use Update print queue to have these changes take effect on already installed print queues. The print queue on the destination computer will be removed and then added again with new…

Why does a group have no or missing users?

FAQ » Why does a group have no or missing users?

Printix will only synchronize users/group membership for users that are registered in Printix and for groups once these groups are used within Printix The Groups page lists the groups that are used with Printix: Group is used with print queues Group is used to…

How to enable self-registration

How to » How to enable self-registration

Enable this to allow users to self-register using their work email address. On the Authentication page select the Self-registration tab. Check Enable self-registration. Select Add email domain? to enter additional email domains. Do NOT add email domains like…

How to get Printix for Chromebook logs

Printix for Chromebook » How to get Printix for Chromebook logs

If advised to do so, you follow these instructions and submit to support. Open Chrome and enter chrome://extensions and press Enter. Enable Developer mode in the top right corner. In the Printix extension select background page. In the new DevTools…

Printer requirements

Introduction » Requirements » Printer requirements

The product is designed to work with any printer that meet these requirements: Network connected with a static IP address. SNMP is enabled on the printer. Both SNMPv1 and SNMPv3 is supported. Printer supports the RAW (port 9100) or LPR (port 515) printing…

How to

How to

How to section is also in: Printix User Manual Categories: Sign in Printers, print queues and print drivers Users Deployment Networks and sites Groups Printix Go Cloud storage Analytics and reports Troubleshooting *If you have any questions or feedback,…

How to submit a support request

How to » How to submit a support request

Before you submit a support request, you may want to read Troubleshooting or watch this video: Open the Support page Fill out the form. To help us investigate and hopefully reproduce the issue, we urge you to include as much detail as possible, such…

Missing printer information

Error messages » Printer registration issues » Missing printer information

Unable to get any information from the printer. Has SNMP been disabled on the printer? Is the communication blocked by a firewall? RESOLUTION: Check the above and try again. It is recommended to restart the printer after having made changes to its SNMP…

Migrate multiple sites to Printix Cloud

Getting started » Next steps » Migrate multiple sites to Printix Cloud

Migrating multiple sites, like branch offices and campuses. Step 1: Add site Step 2: Deploy Printix Client to computers Prerequisites: Printix is already deployed at the first site. Step 1: Add site Install Printix Client on a computer at the site you want…

Drivers

Printix Administrator » Print queues page » Print queue properties » Drivers

On the Drivers tab you can see the list of print drivers. Check Show all to show drivers for all Windows and macOS editions. Select System, Print driver, or select and Change print driver Select and Lock selection of print driver or Automatic selection…

How to add users

How to » How to add users

Users can be added and registered as follows: Automatic registration For users to be registered automatically requires one of these methods: Azure authentication User must have a Microsoft work or school account. Azure AD guest users, also known as Azure Active…

How to enable printing via the cloud

How to » How to enable printing via the cloud

Normally, for printing to work, a user’s computer must be on the same company network as the printer. By enabling printing via the cloud, users can print to this printer while they are on another company network. Open the Print queue properties page. Check…

How to add print queue to computers

How to » How to add print queue to computers

On the Print queue properties page select the Computers tab. Select Add print queue to computers. Select the computers to have the print queue added to these computers. Select Add. *Print queues are added once the computer is on a known…

Item does not exist

Error messages » Item does not exist

The printer, user, or computer you are modifying has meanwhile been deleted, perhaps by another user with administrative rights. RESOLUTION: The list with the item, for example the list of printers, is automatically refreshed. After the refresh, the item you were…

How to activate a printer queue

How to » How to activate a printer queue

Open the Print queue properties page. Check Active. Select Save. It is recommended to mount the printer ID sign at the printer, so it is easy for users to identify the printer. Unchecking Active will not remove the print queue from computers, where it is…

How to deploy Printix Client with Intune

How to » How to deploy Printix Client with Intune

You can automatically deploy Printix Client with Microsoft Intune. If you also Enable Azure authentication users are automatically registered the first time they sign in to Printix Client with their Microsoft work or school account. Can I use Microsoft Intune for…

Groups

Printix Administrator » Print queues page » Print queue properties » Groups

On the Groups tab you can add the groups the print queue should be a member of. Only available if groups (Azure AD or Google) are enabled. Add groups Select Add groups to add groups. Exclusive access A print queue that has Exclusive access checked for…

How to scan NFC tag

How to » How to scan NFC tag

Open the native Printix App on your phone. Android Most Android phones support NFC. iOS Apple iPhone 7 and above with iOS 11 or later can be used to scan NFC tag. To print all matching documents (anywhere and later), select the NFC tag icon at the…

How to scan QR codes

How to » How to scan QR codes

Printix App for Android and iOS/iPadOS Open the native Printix App on your phone or tablet. To print all matching documents (anywhere and later), select the QR code icon at the top of the page. To print selected documents (anywhere or later) you can A) Select…

How to work with sites

How to » How to work with sites

By optionally creating Sites you can: Delegate management tasks to the IT personnel at the local site Administrators with the role Site manager can manage printers and printing in Printix Administrator without having excess permissions to change global…

Enable USB printing

Printix Redirector » Enable USB printing

Use Printix Redirector to enable printing to a locally attached USB printer. Install Printix Client and Printix Redirector on the (desktop) computer that has the locally attached USB printer. Ensure a v3 print driver is used. In Printix Administrator open…

How to see the version of Printix Client

How to » How to see the version of Printix Client

On the computer Windows Select and hold the Ctrl key and open the client menu. Help is toggled to Diagnostics. Select Diagnostics. Version is that of the currently installed Printix Client. If you open the Control Panel, Features and Programs and select…

How to change language

How to » How to change language

The default choice of language is based on the language of your browser and computer OS. Your choice of language is stored in your profile if you change language in Printix App or Printix Administrator. Choice of language is stored as browser data for these…

Diagnostics

Printix Administrator » Printers page » Printer properties » Diagnostics

Select the Diagnostics tab to collect the latest status from the printer. Ready Warning Error Printer is not monitored or not responding – the status text is the last know status of the printer. Select Network (Network1) to see details about…

How to see uploaded print drivers

How to » How to see uploaded print drivers

On the Printer queue properties page select the Drivers tab. Identify the System. Example: Windows 10 ×64. Select and Change print driver Check Show only uploaded print drivers to list print drivers that has been uploaded and added to your Printix…

How to enable processing of PDF documents

How to » How to enable processing of PDF documents

Normally, if the destination printer supports PDF, documents printed through Printix for Chromebook, printed from phone or tablet (Mobile print) and print anywhere documents, are sent as PDF data to the printer. Check Process PDF to force the PDF data to be processed…

How to deploy Printix Client

How to » How to deploy Printix Client

Once you have added the first users, you should consider using the below methods to deploy Printix Client and get users to print with Printix. Let users download Printix Client and register themselves Deploy Printix Client with Intune Deploy Printix Client for Mac…

Azure AD

Printix Administrator » Authentication page » Azure AD

On the Azure AD tab you can enable and configure Azure authentication. You just need a user account in Azure AD to configure Azure AD integration. See also: How to enable Azure authentication How to accept Printix for all users How to enable Azure AD…

How to enable Azure authentication

How to » How to enable Azure authentication

Enable this to allow users to sign in with their Microsoft work or school account and get single sign-on (SSO) to Printix. You just need a user account in Azure AD to configure Azure AD integration. On the Authentication page select the Azure AD tab. Select…

How to give a printer a static IP address

How to » How to give a printer a static IP address

If a printer’s IP address is not static, the IP address may eventually be changed by your DHCP server. The IP address may change after the printer has been to sleep, been powered off, or disconnected from the network. How quickly it happens depends on the lease…

How to add a new print driver configuration on Mac

How to » How to add a new print driver configuration on Mac

Instead of using the print driver’s factory default settings you can add your own print driver configuration. When the printer is added on the user’s computer the configuration is added as well. That way, the user does not have to make these configuration…

I started a trial at home, but why does it not work at my company?

FAQ » I started a trial at home, but why does it not work at my company?

If you started the Printix trial at home, your computer (laptop) was put on Network1 (the first network). When you bring your laptop to work it will appear as on an Unknown network. When the computer is on an Unknown network a yellow dot is shown on the Printix Client…

How to print in black by default

How to » How to print in black by default

The Dashboard shows the percentage of pages Printed in black for the selected period. The numbers are based on meter readings Printix Client collects from the printers registered in Printix. You can Improve cost savings by making the print driver print in black by…

How to add multiple Azure AD directories

How to » How to add multiple Azure AD directories

This is useful for separate companies, sharing office space and printers, as they can use the one and same Printix Home and only need to setup and manage printers and print queues once. Furthermore, Azure AD users’ Department is recorded and can be used to post…

Printix Go

Printix Administrator » Settings page » Printix Go

On the Printix Go tab you can create, modify and delete Sign in profiles and Go configurations. To get here: Select Menu , Settings Select the Printix Go tab. Select Go configuration name (All locked) to open Go configuration page to see the Printers…

Build a new site with Printix Cloud

Getting started » Next steps » Build a new site with Printix Cloud

This describes a “green field” scenario, where you want to have Printix installed and configured before users move into the new office/site. Follow the steps below to build your print infrastructure. Step 1: Install Step 2: Set up print queues Step 3:…

How to add print queues to computer

How to » How to add print queues to computer

On the Computer properties page select the Print queues tab. Select Add print queues to computer. Select the print queues to select the print queues to be added on the computer. A star ★ appears after the printer ID if the print queue is not…

How to add printers

How to » How to add printers

Add printers in Printix Administrator If you add the printer by IP address, make sure to give it a static IP address. If the added printer does not appear after a few seconds, then look for it on the Unregistered printers page. Open the Printers …

How to add a print driver

How to » How to add a print driver

Install a TCP/IP print queue that uses the print driver you want to add to Printix. After adding the print queue Printix Client will automatically upload the new print driver to your Printix driver store, as soon as the Printix Service is restarted either manually or…

How to create print queues

How to » How to create print queues

On the Printer properties page select the Print queues tab. Select Create print queue In the Create print queue dialog enter Print queue name. Cannot contain the characters ‘\’ and ‘,’ Must be unique for the printer. Uppercase…

Enable third-party Pull printing

Printix Redirector » Enable third-party Pull printing

If you have a third-party Follow/Pull printing solution, you can still benefit from Printix. Users can continue using existing card readers to sign in and release documents from the enabled printers’ touchscreen control panel. Printix allows you to…

Install Printix Go

Printix Go » Install Printix Go

*If you wish to use Printix Go then please Submit a request and the responsible sales manager at Printix will contact you shortly. It requires a new version of Printix Administrator and Printix Client version 1.3.890 or newer. In order to install Printix Go a…

How to print printer ID sign

How to » How to print printer ID sign

The printer ID sign makes it easy to identify the physical printer. By scanning the QR code you can open Printix App and select the printer in one go. All Printix printers gets a unique three-letter ID, also known as, the printer ID. If you want customized printer ID…

Migrate print server to Printix Cloud

Getting started » Next steps » Migrate print server to Printix Cloud

Step 1: Install Printix Client on the print server Step 2: Deploy Printix Client to computers Step 3: Remove print server Requirements: You have access to an administrative account and can sign in to the print servers. Make the recommended: Implementation…

Network properties

Printix Administrator » Networks page » Network properties

To get here: Open the Networks page. Select a network. On the Setup tab you can you can give the network a more descriptive name, control if print queues should be converted, and delete gateways. Additional tabs: Computers Settings Network…

How to publish to Power BI on the web

How to » How to publish to Power BI on the web

If your organization is using Power BI service, you can Publish reports to the Power BI service and set up Scheduled refresh. Open Power BI Desktop. On the File menu select Publish, and then select Publish to Power BI. Select Save. In the Publish to Power BI…

How to print 2-sided by default

How to » How to print 2-sided by default

The Dashboard shows the percentage of pages Printed 2-sided for the selected period. 2-sided printing is also known as: Duplex, Double-sided, and Front-and-back. The numbers are based on meter readings Printix Client collects from the printers registered in…

How to enable print anywhere

How to » How to enable print anywhere

The perfect choice if you need to print confidential documents with finishing options and want to ensure your documents print exactly as you expect them to. The document can be released to the printer it was printed to. Select Menu , Settings Select the…

User properties

Printix Administrator » Users page » User properties

On the Setup tab you can modify the role of the user. Select Role and thereby what functions the user can perform: Select Save at the bottom of the screen. An email is sent to the user. *You will be signed out of Printix Administrator if your own role is…

Print queue properties

Printix Administrator » Print queues page » Print queue properties

To get here: Open the Print queues page or the Printers page to view the print queues. Select a print queue. On the Setup tab you can modify the properties of the print queue. Additional tabs: Groups Drivers Computers Modify properties for…

No Printix Client acts as proxy on this network

Error messages » No Printix Client acts as proxy on this network

There is no Printix Client on this network to facilitate the communication from Printix Cloud to your network. RESOLUTION: Start Printix Client on your computer. Install Printix Client on at least one computer that is powered on at all times. If your company has…

How to automatically add and remove print queues

How to » How to automatically add and remove print queues

On the Print queues page select individual print queues and select Modify. Check Add print queue automatically to add the selected print queues automatically on users’ computers running Printix Client. Only available if the print queue is Active. Print…

Teach Printix about networks

Getting started » Understanding networks » Teach Printix about networks

If you want to have all printers registered and the network structure in place, before you introduce users to Printing with Printix, then follow these steps: Make the recommended: Implementation setup. Install Printix Client on computers. Use your preferred…

How to work with print driver configurations

How to » How to work with print driver configurations

Instead of using the print driver’s factory default settings you can add your own print driver configuration. When the printer is added on the user’s computer the configuration is added as well. That way, the user does not have to make these…

Getting started

Getting started

Follow these steps and within 5 minutes or so you will have completed the setup. Sign up You should be connected to the network you want to use Printix on, for example the network at the office. You need to install the Printix Client software on a Windows…

Printer properties

Printix Administrator » Printers page » Printer properties

On the Setup tab you can modify the properties of the printer. Additional tabs: Print queues Printix Go Diagnostics History Modify printer name In Printer name select the Modify icon. In the Modify printer name dialog edit the Printer name or…

How to set default printer

How to » How to set default printer

With Printix you can set the default printer as follows: Set default printer by group membership Remotely set default printer on a selected computer See also: How a user can set default printer on Windows How a user can set default printer on Mac How to set…

Analytics

Printix Administrator » Settings page » Analytics

On the Analytics tab you can configure access to data for analysis and reporting. Data can be extracted into your own database or you can choose to access it from Printix Cloud. Data can be viewed and analyzed with Printix Power BI solution or a tool of your…

How to enable Active Directory authentication

How to » How to enable Active Directory authentication

Enable this to allow users to sign in with their network username and password. You just need a user account in Active Directory to configure this. On the Authentication page select the Active Directory tab. Check Enable Active Directory authentication. In the…

How to distribute print queue configuration

How to » How to distribute print queue configuration

If you have a lot of printers of the same model and need to make the same configuration change on all of them, you can save time with Distribute print queue configuration. The destination print queues will be set up with same print drivers and print driver…

Print queues

Printix Administrator » Printers page » Printer properties » Print queues

To get here: Open the Printers page to view the print queues. Select Print queues Lists the printer’s Print queues Select print queue’s Name, or select and Modify to open Print queue properties. Select individual print queues and select…

Are documents printed in the order they were submitted?

FAQ » Are documents printed in the order they were submitted?

Whether documents are printed in the order they were submitted/released depends on how you are printing via Printix. Documents printed directly to the printer When you select Print in the application, the application starts to process the document, then sends it to…

How to add groups to a print queue

How to » How to add groups to a print queue

Open the Print queue properties page. Select the Groups tab. Only available if groups (Azure AD or Google) are enabled. Select Add groups to add groups. Check Show all to show all groups, including those that have not been added to a print…

How to configure anywhere print queue to use universal print driver

How to » How to configure anywhere print queue to use universal print driver

If you have a homogeneous printer fleet, you can choose to change the print driver for the Printix Anywhere print queue to a universal print driver that supports your registered printers. By default the Printix Anywhere print queue sends data to the printer as PDF…

Printix Redirector

Printix Redirector

Printix Redirector is used to: Enable third-party Pull printing Printing to so called Follow/Pull print queues from PaperCut, SafeCom, Equitrac, PrinterLogic and similar third-party printing solutions. Enable USB printing Printing to locally attached USB…

How to test conversion of print queues on a single computer

How to » How to test conversion of print queues on a single computer

Before you enable this on a larger scale, you can test conversion of print queues on a single computer. At conversion the port settings are modified to use an Internet Port and allow print via Printix. Network printers are converted if they are setup with a Standard…

How to add an EFI Fiery printer

How to » How to add an EFI Fiery printer

If a printer is using an EFI Fiery Controller, also known as a Raster Image Processor (RIP), you should follow these instructions to get the printer added in Printix Administrator. Before you begin, please obtain the following information: IP address of the Fiery…

Printix Client as kiosk

Printix Client » Printix Client as kiosk

Making Printix Client run as kiosk on a computer is relevant if multiple users need to operate and print from the computer without being signed in with a personal account. Features Sign in is not required. Print only. No Print later. No Secure print. Printix…

How to set up scan to email on HP printers

Printix Go » How to set up scan to email on HP printers

Once configured, you can Sign in to the printer, select Scan and then the Scan to Email function. Your own email address is typically pre-filled in the To: and From: field. That way, it is very easy to have the scanned documents send to your mailbox as…

Start a trial on a computer

Getting started » Next steps » Start a trial on a computer

Step 1: Install Step 2: Start printing Requirements: You should be connected to the network you want to use Printix on, for example the network at the office. Your computer must have access to at least one printer on the network and with at least one print…

How to deploy Printix Client for Mac with Intune

How to » How to deploy Printix Client for Mac with Intune

You can automatically deploy Printix Client for Mac with Microsoft Intune on Azure. Download the Printix Client for macOS Open the Software page. Select Download Printix Client (INTUNEMAC). Publish Printix Client for Mac in Microsoft Intune Open a new…

Groups

Groups

Groups can be used to control access to printers and deploy printers based on users’ and computers’ group membership. How to work with groups About groups Exclusive access examples How to work with groups How to enable Azure AD groups How to…

Citrix and RDS

Getting started » Citrix and RDS

Printix printing is also possible if you use Citrix or Remote Desktop Services (RDS). Install Printix Client on the Citrix Servers and install Printix Client on at least one computer at each site/location. Add networks to reflect the sites/locations. For each…

How to register printer with NFC tag

How to » How to register printer with NFC tag

Open the native Printix App on your Android phone. You MUST have the role as System manager. Android Most Android phones support NFC. iOS Apple iPhones with iOS 13 should be able to register NFC tags with coming version of Printix App for…

Why are there additional print queues?

FAQ » Why are there additional print queues?

You have set up print queues, and made them Active, so users can add these via the Printix Client. You have then deployed Printix Client on more computers, and suddenly new print queues starts to be listed in Printix Administrator. When you for example look at the ASD…

Mobile print

Printix Administrator » Settings page » Mobile print

On the Mobile print tab you can enable mobile print to allow printing from phones and tablets, Android and iOS/iPadOS. To get here: Select Menu , Settings Select the Mobile print tab. See also: Requirements How to enable mobile print How to enable…

Connecting to service

Error messages » Connecting to service

Printix Client is trying to connect to the Printix Service on the computer. The message normally appears for a few seconds and is then replaced by the message: Fetching data. However, if the message shows for several minutes, it could be because: Blocked by…

Understanding networks

Getting started » Understanding networks

Consider a company with two sites (Amsterdam and Berlin) with separate networks. There is no routing between the two, that is, from Amsterdam you cannot reach (ping) a printer in Berlin and vice versa. Teach Printix about networks so it can filter what printers are…

Security and data protection

Introduction » Security and data protection

In order to allow you to manage your printers and offer our Printix Cloud Print Management Service, we register necessary information. This is typically the information you can see either directly or in a processed format in Printix Administrator. *Printix meets the…