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How to set default printer
How to » How to set default printer
With Printix, you can set the default printer as follows: Set default printer by group membership Remotely set default printer on a selected computer See also: How a user can set default printer on Windows How a user can set default printer on Mac How to…
How to add a printer
Printix Configurator » How to add a printer
The below process can be used to add a label printer that is connected via USB to for example a D-Link print server. In case the D-Link print server is using the LPR protocol, and the print queue name used to reach the specific USB port on the D-Link print…
How to replace a printer
How to » How to replace a printer
!It is best practice to do this outside office hours, especially if the replacement printer is a different model or from another printer vendor, as you may want to change print drivers and or update print queues (step 6-8). Unbox and connect the replacement…
How to print printer ID sign
How to » How to print printer ID sign
The printer ID sign makes it easy to identify the physical printer. By scanning the QR code you can open Printix App and select the printer in one go. All Printix printers gets a unique three-letter ID, also known as, the printer ID. If you want customized printer ID…
How to activate a printer queue
How to » How to activate a printer queue
Open the Workflow properties page. Check Active. Select Save. It is recommended to mount the printer ID sign at the printer, so it is easy for users to identify the printer. Unchecking Active will not remove the print queue from computers, where it is already…
How to capture at the printer
Printix Go » How to capture at the printer
These are generic instructions. Sign in to the printer. Select the Printix Capture icon. A list of capture workflows appears. Select the appropriate capture workflow. Only if you are signed in with the role System manager is the Active…
How to set up analytics
How to » How to set up analytics
Set up analytics to get insights into your Printix managed print environment. This is how you set it up: Extract data collected by Printix into a SQL database. The database can either be: A Printix database in the Printix Cloud. An own database (Azure…
How to register printer with NFC tag
How to » How to register printer with NFC tag
Open the native Printix App on your Android phone. You MUST have the role as System manager. Android Most Android phones support NFC. iOS Apple iPhone 7 and newer with iOS 13 or later can register NFC tags with Printix App version 2.1.6 or…
How to add an EFI Fiery printer
How to » How to add an EFI Fiery printer
If a printer is using an EFI Fiery Controller, also known as a Raster Image Processor (RIP), you should follow these instructions to get the printer added in Printix Administrator. Before you begin, please obtain the following information: IP address of the Fiery…
How to release documents at the printer
Printix Go » How to release documents at the printer
These are generic instructions. Printer vendor specific instructions: Epson, Fujifilm, HP, Konica Minolta, Kyocera, Lexmark, Ricoh, Xerox. Sign in to the printer. Select the Printix Print icon. Select the documents you wish to release, or select…
How to set up Power BI
How to » How to set up Power BI
You can use Microsoft Power BI Desktop with the Printix Power BI solution to get insights about your print usage, printers, print queues and much more. Install Power BI Desktop. Download the Printix Power BI Desktop file. Connect to your extracted Printix…
How to prepare Xerox printer for Printix Go
Printix Go » Printix Go Xerox – How to » How to prepare Xerox printer for Printix Go
*These preparations are only necessary for the following printers and MFPs: AltaLink models and EC8036/EC8056 models. Open the printer’s web page and log in as admin. Select the Properties tab. On the menu, select Login/ Permissions/ Accounting, then select…
How to prepare Epson printer for Printix Go
Printix Go » Printix Go Epson – How to » How to prepare Epson printer for Printix Go
Before installing Printix Go the printer needs to be setup correctly. Activate Epson Open Platform !Printix Go installation (including update and uninstall) will cause the Epson printer’s network interface to restart leaving it disconnected from the network…
How to prepare Lexmark printer for Printix Go
Printix Go » Printix Go Lexmark – How to » How to prepare Lexmark printer for Printix Go
Create a local admin account on the printer Open the printer’s web page and Sign in as Administrator. On the menu select Settings. Select Security. Select Login Methods. In the Local Accounts section select Add User. Select User Name/Password. In the…
How to prepare Kyocera printer for Printix Go
Printix Go » Printix Go Kyocera – How to » How to prepare Kyocera printer for Printix Go
Download the Kyocera ZIP file Open the Software page. Scroll to the Printix Go section and select Kyocera (ZIP) to download it. Install Printix Go Kyocera via KYOCERA Net Viewer Printix Go Kyocera is installed via the Kyocera application KYOCERA Net Viewer…
How to prepare Fujifilm printer for Printix Go
Printix Go » Printix Go Fujifilm – How to » How to prepare Fujifilm printer for Printix Go
Make sure no other application is installed on the printer that changes how users sign in to the printer. Printix does not support having more than one type of authentication software. Before adding the printer to Printix, find a network where every computer runs…
How to test communication to Printix Cloud from the printer
Troubleshooting » Printix Go issues » How to test communication to Printix Cloud from the printer
Printix Go on the printer needs to be able to communicate to the Printix Cloud internet endpoints: https://device-api.printix.net https://api.printix.net https://on-device-printer-sign-in.printix.net https://on-device-printer-release-documents.printix.net You…
How to
How to
How to section is also in: Printix User Manual Categories: Sign in Printers, print queues and print drivers Users Deployment Networks and sites Groups Printix Go Capture and workflow Cloud storage Analytics and reports Troubleshooting *If you have any…
How to change the language of a Kyocera printer
Printix Go » Printix Go Kyocera – How to » How to change the language of a Kyocera printer
Sign in to the printer’s web page as an administrator. Select Device Settings and System in the menu. In General, set the desired Language, then select Submit. The language does not change immediately in two scenarios: If a user is not signed in to the…
How to prepare Konica Minolta printer for Printix Go
Printix Go » Printix Go Konica Minolta – How to » How to prepare Konica Minolta printer for Printix Go
Before installing Printix Go, the printer needs to be set up correctly. The printer needs to be powered on and off during this process: SSL setting Enable web browser OpenAPI setting TCP socket setting Verify access to printer Additional steps to use card…
How to test if a printer can be reached
How to » How to test if a printer can be reached
Use one of the below methods to verify if a printer can be reached by a computer (responds to the ping request). Make sure the printer is powered on and connected to the network. Ping printer from Computer properties page Open the Computer properties page. Select…
How to give a printer a static IP address
How to » How to give a printer a static IP address
If a printer’s IP address is not static, the IP address may eventually be changed by your DHCP server. The IP address may change after the printer has been to sleep, been powered off, or disconnected from the network. How quickly it happens depends on the lease…
How to sign in with card at the printer
Printix Go » How to sign in with card at the printer
These are generic instructions. Printer vendor specific instructions: Epson, Fujifilm, HP, Konica Minolta, Kyocera, Lexmark, Ricoh, Xerox. Present card to the printer’s card reader. Before 60 seconds have elapsed, select the Printix Print icon. A…
How to set inactivity timeout on HP printers
Printix Go » Printix Go HP – How to » How to set inactivity timeout on HP printers
Open the printer’s web page and Sign in as Administrator. On the General tab select Display Settings in the menu. In Inactivity Timeout enter the number of seconds. The default is 60 seconds. Select Apply.
How to set inactivity timeout on Kyocera printers
Printix Go » Printix Go Kyocera – How to » How to set inactivity timeout on Kyocera printers
Open the printer’s web page and Login as an administrator. In Device Settings, select Energy Saver/Timer. In Panel Reset Timer under Timer Settings, enter the number of seconds. The default is 90 seconds. Select Submit. *During card registration on Kyocera…
How to set inactivity timeout on Xerox printers
Printix Go » Printix Go Xerox – How to » How to set inactivity timeout on Xerox printers
Open the printer’s web page and Log In as admin. On the menu select System. Select Timeouts. In the Reset Device Control Panel section: In System Timeout type the number of seconds (the default is 90 seconds). Select OK.
How to set up Azure Blob Storage CORS
How to » How to set up Azure Blob Storage CORS
Capture with mobile requires properly configured Cross-origin Resource Sharing (CORS) rules to be setup for the used Azure Blob Storage. In Microsoft Azure, select All Services, scroll to Storage and select Storage accounts. Select the storage account you created…
How to set inactivity timeout on Lexmark printers
Printix Go » Printix Go Lexmark – How to » How to set inactivity timeout on Lexmark printers
Open the printer’s web page and Log in as Administrator. On the menu select Settings. Select Device. Change Screen Timeout to the number of seconds you want the timeout to be. The default is 60 seconds. Select Save.
How to set inactivity timeout on Ricoh printers
Printix Go » Printix Go Ricoh – How to » How to set inactivity timeout on Ricoh printers
After installing Printix Go on a Ricoh printer, the inactivity timeout must be changed to avoid errors. Open the printer’s web page and Sign in as administrator. Select Device Management > Configuration. Select Timer. If Auto Logout Timer is enabled, make…
How to set inactivity timeout on Fujifilm printers
Printix Go » Printix Go Fujifilm – How to » How to set inactivity timeout on Fujifilm printers
Sign in to the printer’s web page. In the System menu, select Timeouts. In System timeout, enter the number of seconds.
How to set up scan to email on HP printers
Printix Go » Printix Go HP – How to » How to set up scan to email on HP printers
Once configured, you can Sign in to the printer, select Scan and then the Scan to Email function. Your own email address is typically pre-filled in the To: and From: field. That way, it is very easy to have the scanned documents send to your mailbox as…
How to set up scan to email on Kyocera printers
Printix Go » Printix Go Kyocera – How to » How to set up scan to email on Kyocera printers
Use the below steps to set up scan to email so users can scan and send emails to your company’s Microsoft 365 or Office 365 mailboxes. The steps are in accordance with option 2, as described in Microsoft documentation: How to set up a multifunction device or…
How to set up scan to email on Xerox printers
Printix Go » Printix Go Xerox – How to » How to set up scan to email on Xerox printers
Use the below steps to set up scan to email so users can scan and send emails to your company’s Microsoft 365 or Office 365 mailboxes. The steps are in accordance with option 2, as described in Microsoft documentation: How to set up a multifunction device or…
How to set up scan to email on Lexmark printers
Printix Go » Printix Go Lexmark – How to » How to set up scan to email on Lexmark printers
Use the below steps to set up scan to email so users can scan and send emails to your company’s Microsoft 365 or Office 365 mailboxes. The steps are in accordance with option 2, as described in Microsoft documentation: How to set up a multifunction device or…
How to set up scan to email on Epson printers
Printix Go » Printix Go Epson – How to » How to set up scan to email on Epson printers
Once configured, you can Sign in to the printer, select Scan and then the Email function. Use the below steps to set up scan to email so users can scan and send emails to your company’s Microsoft 365 or Office 365 mailboxes. The steps are in accordance with…
How to set up scan to email on Ricoh printers
Printix Go » Printix Go Ricoh – How to » How to set up scan to email on Ricoh printers
Use the below steps to set up scan to email so users can scan and send emails to your company’s Microsoft 365 or Office 365 mailboxes. The steps are in accordance with option 2, as described in Microsoft documentation: How to set up a multifunction device or…
How to set up scan to email on Fujifilm printers
Printix Go » Printix Go Fujifilm – How to » How to set up scan to email on Fujifilm printers
These steps are required to complete the setup of Scan to Email. Enable e-mail port for sender Sign in to the printer as a system administrator. Select Tools. The Tools screen appears. Select System Settings. Select Connectivity & Network Setup from the Group…
Printer requirements
Introduction » Requirements » Printer requirements
The product is designed to work with any printer that meet these requirements: Network connected with a static IP address. SNMP is enabled on the printer. Both SNMPv1 and SNMPv3 is supported. Printers that does not support SNMP can be added manually. Printer…
Printer properties
Printix Administrator » Printers » Printer properties
On the Setup tab, you can modify the properties of the printer. Additional tabs: Print queues Printix Go Diagnostics History Modify printer name In Printer name, select the Modify icon. In the Modify printer name dialog, edit the Printer name or…
How to sign in with ID code at the printer
Printix Go » How to sign in with ID code at the printer
These are generic instructions. Printer vendor specific instructions: Epson, Fujifilm, HP, Konica Minolta, Kyocera, Lexmark, Ricoh, Xerox. Enter ID code (6-digit) on the touchscreen. Select to see the digits entered. If you do not know your ID…
How to set up scan to email on Konica Minolta printers
Printix Go » Printix Go Konica Minolta – How to » How to set up scan to email on Konica Minolta printers
Once configured, you can Sign in to the printer, select Scan or Scan/Fax function. Use the below steps to setup scan to email so users can scan and send emails to your company’s Microsoft 365 or Office 365 mailboxes. The steps are in accordance with option 2, as…
How to set up scan settings on Ricoh printers
Printix Go » Printix Go Ricoh – How to » How to set up scan settings on Ricoh printers
When creating a capture workflow in Printix Administrator, the Orientation and Paper size settings have the following constraints on Ricoh printers: The Orientation setting must match the feeding direction of the paper. If you scan a portrait document, set the…
How to set up scan settings on HP printers
Printix Go » Printix Go HP – How to » How to set up scan settings on HP printers
Scan settings of Printix capture workflows are independent from the printer. Users can select scan settings that might not be supported by the printer, which means that the printer might override the requested scan parameters to complete the workflow. The Printix…
How to set up scan settings on Kyocera printers
Printix Go » Printix Go Kyocera – How to » How to set up scan settings on Kyocera printers
Scan settings of Printix capture workflows are independent from the printer. Users can select scan settings that might not be supported by the printer, which means that the printer might override the requested scan parameters to complete the workflow. The Printix…
How to subscribe to announcements
Product Support » How to subscribe to announcements
Sign in to Product Support (support.printix.net). Select Changelog and then Announcements Select Follow and be notified/alerted by email when there is a new announcement. If we have scheduled maintenance or issues with access to the Printix Cloud, this will be…
How to subscribe to changelogs
Product Support » How to subscribe to changelogs
Sign in to Product Support (support.printix.net). Select Changelog and then Changelogs. Select Follow and be notified/alerted by email when there is a new changelog. To be notified whenever there is an update to a changelog, for example, a new Known issue,…
How to set up SSL/TLS communication on Kyocera printers
Printix Go » Printix Go Kyocera – How to » How to set up SSL/TLS communication on Kyocera printers
To be able to install and uninstall Printix Go on Kyocera printers, SSL/TLS communication must be configured correctly. Open the printer’s web page and Login as Administrator. On the menu, select Security Settings, and then Network Security. In SSL,…
How to set up SSL/TLS communication on HP printers
Printix Go » Printix Go HP – How to » How to set up SSL/TLS communication on HP printers
Open the printer’s web page and Sign In as administrator. On the Networking tab, select Secure Communication in the menu. In SSL/TLS Protocol, set Max TLS version to TLS 1.3. Printix Go uses the highest level of TLS that the device supports. If the device…
How to set the web server password on Ricoh printers
Printix Go » Printix Go Ricoh – How to » How to set the web server password on Ricoh printers
To be able to install and uninstall on Ricoh SOP Generation 2 printers, the web server password must be the default (ricoh). *If you know printers that do not have SDK/J installed, you can avoid needing the web server password on those printers. Open the…
How to set up SSL/TLS communication on Ricoh printers
Printix Go » Printix Go Ricoh – How to » How to set up SSL/TLS communication on Ricoh printers
To be able to install and uninstall on Ricoh printers, SSL/TLS communication must be configured correctly. Open the printer’s web page and Login as Administrator. On the menu, select Device Management, and then Configuration. In the Security section,…
How to set up scan settings on Konica Minolta printers
Printix Go » Printix Go Konica Minolta – How to » How to set up scan settings on Konica Minolta printers
Scan settings of Printix capture workflows are independent from the printer. Users can select scan settings that might not be supported by the printer, which means that the printer might override the requested scan parameters to complete the workflow. The Printix…
Add printer issues
Troubleshooting » Add printer issues
Open Printix Troubleshooter PDF Check that a print driver is selected for the OS Firewall blocks download of print driver Device setup in progress Computer failed to install print driver: -2,147,467,259 See also: Can I use label printers? How to remove…
Printer already exists
Error messages » Printer already exists
The printer you are trying to add is already known by Printix. RESOLUTION: If you tried to add the printer, but this failed, you may want to delete the printer from the Unregistered printers page and then add it again.
Printer registration issues
Error messages » Printer registration issues
For troubleshooting steps please refer to: Discover printers does not find printer No Printix Client acts as proxy on this network Not responding This is not a printer Missing printer information Missing print driver Fetching data Unknown model name Unknown…
Missing printer information
Error messages » Printer registration issues » Missing printer information
Unable to get any information from the printer. Has SNMP been disabled on the printer? Is the communication blocked by a firewall? RESOLUTION: Check the above and try again. It is recommended to restart the printer after having made changes to its SNMP…
How to manage cards
Printix Go » How to manage cards
You can see a list of your registered cards and delete cards you no longer use. Sign in to Printix App. Select Menu , and Cards and codes Select Register card to register a card. Select Delete to delete a card. See also: How to see and reset…
How to remove printers
How to » How to remove printers
If you no longer use a printer, you can delete it from your list of printers. Windows Open Control Panel and select Devices and Printers. Select the printer and select Remove device. Mac Select Apple menu , System Settings…, then select Printers &…
How to merge networks
How to » How to merge networks
If two networks (Network1 and Network2) are logically the same, that is computers on the network Network1 can connect to computers on the network Network2, and vice versa, then you should merge the networks: Delete the gateway from the network Network2 Add the…
How to change language
How to » How to change language
The default choice of language is based on the language of your browser and computer OS. Your choice of language is stored in your profile if you change language in Printix App or Printix Administrator. Choice of language is stored as browser data for these…
How to add users
How to » How to add users
Users can be added and registered as follows: Automatic registration For users to be registered automatically requires one of these methods: Microsoft Entra authentication User must have a Microsoft work or school account. Microsoft Entra guest users, also known…
How to delegate printing
How to » How to delegate printing
Sometimes, you may want another person to collect your printed documents, but the printer only accepts cards that belong to you. To work around this: Register a card that you will only use for delegate printing. Whenever you print a document, you can give this card…
How to reset password
How to » How to reset password
If you want to change your password or have forgotten your password: On the Sign in page select Forgot password? This is NOT supported for the native Printix App for Android and iOS/iPadOS. On the Reset password page: Enter the Email address you used…
How to sign in
How to » How to sign in
Sign in with Microsoft If you see Sign in with Microsoft, select this and sign in with your Microsoft work or school account. Automatic registration of the user happens the first time the user Sign in with Microsoft to Printix. Single sign-on (SSO) to Printix…
How to cancel subscription
How to » How to cancel subscription
You can cancel at any time. Cancellation is effective at the end of your current subscription period. For monthly subscription Cancellation is effective at the end of the month for which you have paid. Use the form on the Printix Administrator Support page to submit…
How to add printers
How to » How to add printers
Add printers in Printix Administrator If you add the printer by IP address, make sure to give it a static IP address. If the added printer does not appear after a few seconds, then look for it on the Unregistered printers page. Open the Printers …
How to discover printers
How to » How to discover printers
Use Discover printers to add printers you suspect were not found during the initial discovery. The result is securely and silently transferred to the Printix Cloud without any required interaction. To discover printers by hostname instead, see How to discover printers…
How to sign out
Printix Go » How to sign out
These are generic instructions. Printer vendor specific instructions: Epson, Fujifilm, HP, Konica Minolta, Kyocera, Lexmark, Ricoh, Xerox. You can sign out from the printer using these methods: Automatic sign out if no activity. If the printer does not register…
How to register card
Printix Go » How to register card
You can register multiple cards. When your card is registered, the date and time of the registration is recorded together with the card number. If different card readers are used, the same card may be registered with different formats (card numbers). To overcome this,…
How to troubleshoot scan to email
Troubleshooting » Printix Go issues » How to troubleshoot scan to email
Use Telnet from the command line to troubleshoot scan to email. Install Telnet Client These instructions applies to Windows 10 and 11. Open Control Panel and select Programs and Features. Select Turns Windows Features on or off. Scroll down the list and check…
How to grant access to Microsoft OneDrive
How to » How to grant access to Microsoft OneDrive
You must have the role as global admin in Microsoft Entra ID to grant access to Microsoft OneDrive. On the Authentication page, select the Microsoft Entra ID tab. For Grant access to OneDrive, select Accept. On the Microsoft Sign in page: Enter your…
How to add print queues to computer
How to » How to add print queues to computer
On the Computer properties page select the Print queues tab. Select Add print queues to computer. Select the print queues to select the print queues to be added on the computer. A star ★ appears after the printer ID if the print queue is not…
How to add print queue to computers
How to » How to add print queue to computers
On the Print queue properties page select the Computers tab. Select Add print queue to computers. Select the computers to have the print queue added to these computers. Select Add. *Print queues are added once the computer is on a known…
How to install Printix Go on a Ricoh printer without using the Printix Client
Printix Go » Printix Go Ricoh – How to » How to install Printix Go on a Ricoh printer without using the Printix Client
Printix Go Ricoh can now be used to release documents from the cloud without the required presence of a computer running Printix Client. Ricoh printers in clientless mode must be added using manual registration or added with Printix Configurator. This is because…
How to enable mobile print
How to » How to enable mobile print
Enable mobile print Check the requirements. Enable mobile print. See also: How to print from Android phone and tablet. How to print from iPhone and iPad. How to get your AirPrint password. Troubleshooting. How to print from Android phone and…
How to enable print anywhere
How to » How to enable print anywhere
The perfect choice if you need to print confidential documents with finishing options and want to ensure your documents print exactly as you expect them to. The document can be released to the printer it was printed to. Select Menu , Settings Select the…
How to enable secure print
How to » How to enable secure print
The perfect choice if you need to print confidential documents. Select Menu , Settings Select the Secure print tab. For this to have an effect, you should proceed to check one or both of the below options: Enable print later. The perfect choice if you…
How to scan NFC tag
How to » How to scan NFC tag
Open the native Printix App on your phone. Android Most Android phones support NFC. iOS Apple iPhone 7 and above with iOS 11 or later can be used to scan NFC tag. To print all matching documents (anywhere and later), select the NFC tag icon at the…
How to deploy Printix Chromebook
Printix Chromebook » How to deploy Printix Chromebook
Sign in to the Google Admin console (admin.google.com) using your administrator account (does not end in @gmail.com). On the left-hand menu, select Devices > Chrome > Apps and extensions > Users and browsers. In the Organizational units section, select the…
How to print from Chrome
Printix Chromebook » How to print from Chrome
*You must have the Printix extension installed and be signed in to it. Open the item you want to print in the Google Chrome browser. Select Print on the menu (or select Ctrl + P). Select Change… In the Select destination dialog, select the Printix…
How to work with sites
How to » How to work with sites
By optionally creating Sites , you can: Delegate management tasks to the IT personnel at the local site Administrators with the role Site manager can manage printers and printing in Printix Administrator without having excess permissions to change global…
How to uninstall Printix Go
Printix Go » How to uninstall Printix Go
Select Printers . Select the Printer name of the relevant printer to open the Printer properties page. Select the Printix Go tab. Select Uninstall. Optionally, after a minute passed, refresh the page and verify that the Status changed from Installed to…
How to install Printix Capture
Printix Go » How to install Printix Capture
Check Capture in the Go functions settings in the Go configuration. Select Save. Proceed to Install Printix Go. If Printix Go it is already installed, then do an Update on the printer as this is required to make Printix Go on the printer reference the…
How to get Mac logs
How to » How to get Mac logs
In connection with advanced troubleshooting you may be advised to access and supply logs from Mac. How to get logs from the macOS printing system CUPS How to enable and disable debug of the macOS printing system CUPS How to get logs from the macOS printing system…
How to activate a workflow
How to » How to activate a workflow
Select Menu , Settings . Select the Capture workflows tab. Select the Workflow name to open the Workflow properties page. Check Active. Select Save. Workflows that are not active can only be used by you as an administrator: You can select the workflow in…
How to enable Google groups
How to » How to enable Google groups
If you have enabled Google authentication you can use Google groups to deploy and control access to printers based on users’ group membership. You must have a Google Workspace administrator account. *Nested groups are not supported. Computer groups are not…
How to remove print drivers
How to » How to remove print drivers
If Printix Client has issues adding a print queue on a Windows computer, it may be that there is an issue with a previously installed version of the print driver. If advised, perform the below steps, and then try to add the print queue again. Delete the Printix driver…
How to uninstall Printix Client
How to » How to uninstall Printix Client
Windows Open Control Panel and select Programs and Features. Select Printix Client and select Uninstall. If Printix Client was installed with Windows Installer (MSI), then select the Printix Client without Printix logo (smallest size). You are asked to confirm…
How to see what happened
How to » How to see what happened
System Select Menu , History . Printer See what printed on the printer and what changes were made to the printer. Open the Printers page. Select the printer and select Modify. Select the History tab. User See what the user did and what changes were made…
How to enable Google authentication
How to » How to enable Google authentication
Enable this to allow users to sign in with their Google Workspace account to Printix. On the Authentication page select the Google tab. Check Enable Google authentication. Select Connect. On the Sign in with Google page sign in using your Google Workspace…
How to add a network
How to » How to add a network
Open the Networks page. Select Add network In the Create new network dialog enter Network name. Select OK. Next you need to select the gateway (and thereby the computers) that should be part of the network. Select Unknown networks. If there are no…
How to modify network name
How to » How to modify network name
Open the Networks page. Select the network. Select Modify. On the Network properties page edit the Network name. Select Save.
How to get Windows logs
How to » How to get Windows logs
In connection with advanced troubleshooting you may be advised to access and supply the below logs from Windows. Windows System logs Windows Application logs Windows PrintService logs Printix Client logs Create dump file of PrintixService.exe How to get the…
How to create print queues
How to » How to create print queues
On the Printer properties page select the Print queues tab. Select Create print queue In the Create print queue dialog enter Print queue name. Cannot contain the characters ‘\’ and ‘,’ Must be unique for the printer.…
How to search for printers
How to » How to search for printers
Use Search to find printers. Search for printers in Printix Administrator Open the Printers page. Select Search Enter printer ID, name, location or address. Uppercase and lowercase letters are treated the same. Search for printers in Printix Client Open…
How to search for users
How to » How to search for users
Use Search to find users. Open the Users page. Select Search Enter part of the user’s name or email. Uppercase and lowercase letters are treated the same. Select user’s Name or select and Modify to open User properties. Select and Info to…
How to search for computers
How to » How to search for computers
Use Search to find computers. Open the Computers page. Select Search Enter part of the computer’s hostname or IP address. Uppercase and lowercase letters are treated the same.
How to change print driver
How to » How to change print driver
If you are not satisfied with the default choice of print driver, you can change it. If you want to use a print driver that is not in the Printix driver store, then you can add the print driver yourself by making a printer use it on the Windows or macOS edition in…
How to open Printix Client
How to » How to open Printix Client
Windows Select the arrow next to the notification area on the task bar. Select the Printix Client icon. If it does not show, then Install Printix Client. Printix Client menu appears. If you are already signed in your name is shown next to Sign in.…
How to increase secure printing
How to » How to increase secure printing
The Dashboard shows the percentage of pages for the selected period that have been released or reprinted from the Printix App by users from their phone, tablet or computer. You can Improve document security and cost savings by increasing the percentage of…
How to open Printix Administrator
How to » How to open Printix Administrator
There are multiple ways in which you can open Printix Administrator on your computer, tablet, and phone. Visit printix.net and select Sign in. Assuming you have the Role as System manager, you can select Printix Administrator to open this. You may be asked to Pick a…